I believe the only true reason I'm giving this hotel 2 stars is due to the efforts of the front desk staff. Unfortunately we never got her name, but she did work hard to make our stay more enjoyable. Suffice it to say that if it were not for her, we would've left early. Originally booked at the Bily Lev,... More

I stayed here in July 2012. i have stayed in many places but this was the worst. It is not in the city centre. The area around the hotel is not safe to walk after dark. The reception closes at 7.00 pm so no help getting directions, calling taxis etc. There was no telephone in our room. We were booked... More

As an experienced traveller my experience at the so called "Hotel Grand" was by far the worst ever. I do not know how this is even classed as a hotel let alone get 3 stars. My experience here clouded myself and my mothers city break to Prague. It was unbelievable it was so bad. I have outlined the reasons below.... More

Same owners as for hotels Seifert and Bily Lev. We were booked in Bily Lev for May 4-9, confirmed a month prior to trip. We arrived at Bily Lev and only there were told we had to move to Seifert. I insisted at least on a taxi voucher to move to Seifert as clearly a case of conscious overbooking. We... More

The only thing nice about this hotel was the polite young receptionist who seemed to be at war with the owners on a few occasions! upon arriving home late one evening the outside door was locked and the key left in on the inside, as there is no night porter or any receptionist at night, we had to sleep in... More

you dont feel safe walking around at night beware no food available anywher in that area at night beware of the taxis yellow cab were the best price others rip u off get ripped off if you r not carefull with using food delivery service receptionist in the hotl were fine but any of the others have an attitute problem... More

paper thin towels, beds not made, cups not washed, and a continually failing electricity supply. Several times during our stay the electricity failed leaving us unable to use the shower room (no natural light). I was expected to change light bulbs myself. At reception, the younger poeple left in charge were not particularly helpful. In all, good value for money... More

terrible,terrible,dirty,dirty,bad breakfast,dirty room.terrible hotel.bad location.

My friends and i stayed here for two nights. The hotel is no 5 star but then you do get what you pay for and that is clean,cosy good value for money. Our room was large always warm and clean. bed very comfortable all your usual stuff...tea coffee,tv,hairdryer etc Staff were more then willing to help,their English was excellent. Breakfast... More