I had to contact the hotel for a couple of reasons before we arrived. The emails were replied to promptly and indicated that nothing was too much trouble. The taxi they arranged for us was waiting at the airport and was a reasonable price. The gentleman on reception could not have been more helpful, answering all our questions and being... More

We arrived and found staff very friendly, our room was family room which was excellent our friends had doubles which again were very clean and if anything staff over zealous to come in and clean in the mornings. The breakfast had excellent choice and we felt set up for the day exploring in Krakow, it was a good walk into... More

On arrival at the hotel my partner and I noticed that the overhead bedside lamp was broken and therefore reported it to the staff at reception the following morning. We were assured that this matter would be resolved for that evening. However, this simple task was never carried out and, on complaining again, my partner was offered a small table... More

My sister and I stayed here at the end of August and I chose the hotel on the basis of the reviews. We were not dissapointed. We booked for Auschwitz only the evening before and the staff were very helpful. There were various members of 'front of house' staff, all spoke English and could not be more welcoming. We had... More

The hotel is rather average, bearing in mind Krakow standards. The location is distant from Old Town and tourist centre of Krakow. In terms of quality and value it is in the middle of the standards. The choice of food for breakfast was smaller than in the other similar places. More

I stayed in this hotel for a romantic weekend break with my boyfriend. We booked one of the hotel packages with nice dinner and massage for two. The welcome was warm and staff was really fantastic, both in the restaurant and front desk! Room was cosy and very clean, we loved the spacious bathroom with jacuzzi. It is worth pointing... More

Truly lovely and welcoming hotel that made my stay in Krakow even more pleasurable. The place was beautiful - comfortable, clean and well organized, and the staff really friendly and helpful In addition to a modern restaurant and a bar I fully enjoyed the sauna - perfect relaxation after a busy day. Definitely recommended place. More

Very comfortable, clean, tidy, just as it looks in the pics, excelent facilities and the best service i've received, also good price for value and an unique experience, worth to stay and good connections to the center, More

Stayed in Hotel Apis with my friend for 3 nights. Room was spacious and the bed is so comfy!! The staff was friendly and helpful. By the way, they helped me to understand Poland more when I was having dinner at their restaurant! They have nice Polish food and excellent service. Don't be shy to ask for their help ;)... More