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Holiday Inn Washington - Capitol

3.0 of 5
550 C St. SW, Washington DC, DC 20024
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Holiday Inn Washington - Capitol
Ranked #74 of 123 hotels in Washington DC
4.0 of 5 stars 656 Reviews
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656 reviews from our community

What travellers say about this hotel
  • Space Museum(46)
  • National Mall(40)
  • Great location(27)
  • Very good(25)
  • Metro station(24)
  • Hotel restaurant(17)
  • Friendly and helpful(17)
  • Gift shop(12)
  • White House(11)
  • Same block(11)
Traveller rating
    150
    311
    124
    44
    27
Only show reviews for Family (233) | Couples (111) | Business (109)
Date Rating
Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 23 May 2012 NEW
1
person found this review helpful

the hotel was ideally situated for visiting the museums and the capitol building. My room was spacious and comfortable. The dining room served good food, reasonably priced and the service was excellent. the tour desk in the lobby had Old Trolleybus tours which were hop on hop off but much more comfortable than double decker buses. There was also a... More

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Chicago
Senior Contributor
37 reviews 37 reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 22 May 2012 NEW
1
person found this review helpful

This hotel is one block off the National Mall by the Native American Museum. (Others have said best food on the mall!!). It is a clean bed, clean room, very quiet. Location cannot be beat. Very close to L'Enfant Metro - walked easily in the heat with luggage. Room has has a fair sized fridge in the room and plenty... More

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See 5 more reviews by m_b_00000 for Washington DC
Sheri Swain, General Manager at Holiday Inn Washington - Capitol, responded to this review
23 May 2012

Thank you for your favorable comments about our location, hotel cleanliness and staff. I would like to make you aware of our exciting renovations we have beginning this year. We are planning a bathroom renovation starting the end of 2012 and a major guestroom and hallway renovation in 2013. More

Virginia
Senior Contributor
25 reviews 25 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 22 May 2012 NEW

I stayed here for a business trip and my colleague is having the same issue on his floor. The adjacent room must have had 7 people in it, who continuously yelled and knocked on my door confusing the rooms. Other annoyances- the water in the bathroom won't stop running, the toilet makes a weird sound,the TV won't show what channel... More

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See 3 more reviews by plexiglasshouse for Washington DC
Sheri Swain, General Manager at Holiday Inn Washington - Capitol, responded to this review
23 May 2012

We truly appreciate all comments from guests who have stayed with us. I'm sorry your stay with us was less than what you expected. I wish you would have asked for me or the Assistant General Manager during your stay so we could have addressed the issues you mentioned in your guest room. Also, each year around the same time,... More

Rochester, MI
Top Contributor
84 reviews 84 reviews
Reviews in 61 cities Reviews in 61 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 21 May 2012 NEW

This hotel was above average but not great. Our room was fine (except no one told us it was right next to the railroad tracks!)--plenty of fluffy towels, sheets & comforter were nice, lots of pillows, lighting was good, bath was OK but our shower didn't flow fully (some water came out of the tap instead of the shower). Free... More

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Sheri Swain, General Manager at Holiday Inn Washington - Capitol, responded to this review
22 May 2012

I appreciate you commenting on Trip Advisor about our hotel and Ted. Ted is one of our customer service ambassadors, so you recognizing him is really special. I will pass your comments on to him and his manager. One of the great things about our location other than being so close to the National Mall, museums and monuments, is that... More

Belchertown, Massachusetts, United States
1 review
3 of 5 stars Reviewed 21 May 2012 NEW

The hotel was nice and very convenient to all area museums and monuments. Our room was on the back side of the hotel that has a train line running about 50 yards away so the view out the window wasn't great. The hotel is right in the middle of D.C. and had the NY Times, Washington Post and USA Today... More

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Sheri Swain, General Manager at Holiday Inn Washington - Capitol, responded to this review
22 May 2012

Thank you for your comments. I will check with our gift shop manager in reference to stocking the Wall Street Journal. I thought that they sold it there. More

melbourne
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 21 May 2012 NEW

Unfortunately we had to stay at this hotel as it was the only one available to us for the time we were in Washington. The staff were great and very helpful in trying to accommodate us but it's very difficult for them to fix a lot of the problems due to the fact that the property is basiclly worn out.... More

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Sheri Swain, General Manager at Holiday Inn Washington - Capitol, responded to this review
22 May 2012

Thank you for your feedback regarding your recent stay. I appreciate your candor and I am sorry that this stay did not meet your expectations. I wish you had a better time with us. I do appreciate you recognizing our staff, our team welcomes the opportunity to help our guests during their stay. Thank you again for sharing your experience,... More

Sydney, Australia
Senior Contributor
30 reviews 30 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 17 May 2012

Overall, mixed feelings about our experience in this hotel. We arrived anxious, unhappy and tired after waiting for our luggage which the airline had "misplaced" somewhere between Sarasota Fl. and DC. We had nothing - not even a toothbrush ! Staff at reception processed check-in efficiently, gave us much-needed essential supplies and promptly had us in our rooms. All fine... More

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Sheri Swain, General Manager at Holiday Inn Washington - Capitol, responded to this review
18 May 2012

Sounds as if your trip didn't start off the way you had planned. I'm so glad the airline was able to find and deliver your luggage. In addition, I'm glad we were able to move you to another room. We have 532 rooms, only 16 of which are smoking. Occasionally, we do have a guest smoke in a non-smoking room... More

Perth, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 11 May 2012
1
person found this review helpful

The front desk staff of this Holiday Inn were fantastic. Helped us with lots of inquiries :-) When we arrived about 4 hours early for check in we were offered a room to the rear of the hotel which apparently is close to the train line. We politely declined the offer and opted to wait for a room towards the... More

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Sheri Swain, General Manager at Holiday Inn Washington - Capitol, responded to this review
17 May 2012

I am so glad our Front Desk Staff were able to assist you and your family. I am also glad we were able to accommodate your room request in the front of the hotel. I am a little puzzled however, by your comments in reference to free wifi, because we do indeed have free wired and wireless wifi. We have... More

Clover, South Carolina
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 7 May 2012
1
person found this review helpful

First time there it's a little odd figuring out where to go from the metro stop (Lenfant Plaza) but once you figure that out (You head through the capitol gallery building) it's a really convenient location. 1 block walk to lenfant plaza metro which has multiple lines on it. Your only 1.5 blocks off of the mall and basically right... More

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Sheri Swain, General Manager at Holiday Inn Washington - Capitol, responded to this review
18 May 2012

Thank you for promoting our location and the easy access to the METRO, DC's public transportation. I have also shared your comment about our 21st Amendment Bar & Grill with our Food & Beverage Director. More

White Plains, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 7 May 2012

This hotel has several advantages, like being near major attractions and having large rooms. However, the air condition is VERY noisy and if you stay in a back room and try opening your windows you will be faced with an ugly surprise: the view is of an industrial yard that produces even more noise. Don't stay there if you suffer... More

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Sheri Swain, General Manager at Holiday Inn Washington - Capitol, responded to this review
18 May 2012

It appears that our hotel was in a great location for your visiting needs, however, it appears that you had a few issues during your stay. I hope that you reported your air conditioning and soft bed issues to our front desk. If we had rooms available, we certainly could have moved you to another room. Hopefully, one to your... More

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Additional Information about Holiday Inn Washington - Capitol

  • Holiday Inn Washington Dc
  • Washington Dc Holiday Inn
  • Holiday Inn Washington Capitol
  • Holiday Inn Capitol
Address: 550 C St. SW, Washington DC, DC 20024
Price range (per night):* RM484 - 1,256

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