First off, while there may be closer hotels to Disneyland's main gate, this one is within a very reasonable walking distance.
I want to first commend the hospitality of the staff at Portofino. They were hands down excellent. They treated us with amazing customer service (which is unheard of these days) and gave us lots of detailed information of where...
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You get what you get for the price. I would highly reccommend TO NEVER STAY NEAR THE ELEVATOR. It was constant loud noise that was horrendous...it was so loud and it seemed like the noise would come back every 15 minutes( imagine sleeping right accross from an old loud washing machine)..I gotta say that was the most horrible part of...
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Dear Claudette A,
We are sincerely sorry for the noise inconvenience that you experienced during your stay, as well as our charge error. We understand your frustration and appreciate your patience while we corrected our error. Please know that we do appreciate any opportunity to ensure that you are enjoying your stay with us. It would have been our pleasure...
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I really enjoy my stay at the portofino hotel located near the disneyland park. staff very friendly. easy check in. several parking spaces avaible to people checking in. I especially like that each room came with a balcony /sitting area I enjoyed sitting outside. parking areas were well lite up. no need to drive anywhere close to restaurants /bars/shopping plus...
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Dear joyce m,
Thank you for choosing to stay with us on your recent visit to California. We are very excited to receive your review and hear about all of the wonderful things you enjoyed about our Anaheim hotel. Easy check-in, very friendly staff, comfortable rooms and balconies, outstanding location; the list is endless! Thank you for taking the time...
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Great hotel very near Disneyland. Short walk to Disney entrance (just a couple blocks.) Super polite and friendly staff. Free parking (they even let us park there prior to check-in and after check-out!) The rooms were spacious and the beds were super comfortable. Even the shampoo and conditioner were fabulous.
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Dear tamarmcc,
Thank you for taking the time to share how you and your family had a great experience with us. We are very pleased to receive your high ratings and compliments on our polite and friendly customer service, comfortable beds and unbeatable location. Thank you for mentioning how fabulous even our shampoo and conditioner are! We don't miss a...
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Few quick details about the this hotel to consider before booking for the convenience of the location.....
POSITIVE ASPECTS OF THE HOTEL:
- Extremely polite and friendly staff.
- Across the street from Disney park. Within walking distance but the transit is well worth the cost when the family and little ones are tired from walking all day in the...
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Dear Fam_Vacation_Disney,
We apologize for disappointing you and your family. Thank you for expressing your concerns of your recent visit. We're sorry for any odor in the room, not having enough hand soap available, the unacceptable condition of your towels and the other inconveniences you experienced. After receiving your review, immediate action was taken to identify the cause of these...
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We were excited to stay at this hotel during our recent trip to Disneyland. The Kids Suites looked great and the location was close to Disney. The photos made the hotel look relatively modern and nice. It was rated with three stars and had very favorable reviews.
We were disappointed by the aging rooms. The attraction to the Kids Suites...
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Dear nana1999,
We are sorry that your stay did not meet your expectations and hope that you will accept our sincere apology. We regret failing to impress you and appreciate you bringing these details to our attention. Listening to our guests' feedback and taking action in any way possible to make necessary improvements is very important to all of us...
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For the price we paid this hotel should have been listed cheaper. Shower drain was broken and even though we notified management the only time they came was while our little ones were sleeping. I requested that they return in an hour and they never came back. The kid's room on line was completely different from the way it was...
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Dear YankeeBB,
We apologize for the inconvenience you experienced, as well as failing to visit your room again after your kids were done napping. Please know that this error has been addressed with our staff. Also, the general set up of our Kids Suites is standard; however, there are a few rooms where the furniture and/or decor are located in...
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The hotel was beautiful, lobby and hallways were really nice but the rooms were a little dissappointing as they were somewhat dated and just never felt like it was that clean. The kids loved having their own bunkbeds and tv which was nice. The staff was pleasant and accommodating. We enjoyed the pool and hottub. It was nice having the...
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Dear LaurieAnn70,
Thank you for sharing that your family enjoyed their recent stay with us. The bunk beds in our Kids Suites are always a big hit with our younger guests, as is our pool and hot tub area. We appreciate you mentioning your washer/dryer sheet tip with other travelers so that they may also take advantage of our convenient...
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Very nice room. Very very comfortable beds. Short walk to Disneyland. My only complaint would be parking. Very rough lot and small spots.
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Dear TodLis5,
We are very happy that you had such a great stay with us. Thank you for the wonderful feedback. Our comfortable accommodations along with our prime location is second to none! We appreciate your ratings on our Anaheim hotel, as well as your comments on our parking area. We hope to welcome you back to enjoy another great...
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First let me summarize that this is a great place to stay while visiting Disneyland. Having said that, I am at a complete loss to explain the negative reviews posted for this property. Our group of three children and three adults stayed in a Kids Suite and double queen room for three nights starting March 19, 2012. Both accommodations were,...
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Dear maranasam,
Thank you very much for your outstanding review and ratings on our Anaheim hotel. We are thrilled to hear of your comfort and enjoyment in our Kids Suite and deluxe room. We appreciate all of your wonderful compliments on our accommodations, amenities, location and all that we have to offer. Thank you for taking the time to share...
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