Prior to my stay, I had e-mailed the guest manager to assure a patio or balcony in the newer section of the hotel. I did in fact receive a return e-mail that ALL their rooms included this amenity. Upon arrival into our room, I didn't know whether I was in the newer section or not? For starters, I had a... More

I loved the family suite with bunk beds. My kids each had their own bed. Easily sleeps 4 children. 2 queen beds and bunk beds, what a brilliant idea. Although we hardly spent any time in the room, it was a great option to crash at after 16 hours of Disney.

This is our 3rd stay at the Portofino. We love the kids suites!! The bunk beds and sofa bed, work so well for our children. The king bed was great too. However, during the refurb of hotel, the table and chairs were totally removed from the room, The dresser and TV stand were the same older furniture from years ago.... More

hi well we had a lot of fun staying there only one unsatisfing situation when i called to book this room they told me about the tickets discount and when i got there to check in and buy some tickets the gentelmen in the front counter told me there was no discount tickets there but as i was going to... More

Nice hotel, close walking distance to Disney, staff was friendly. The rooms were ok, could use a little updating, would have also been nice too have a fridge in room. Overall, we would probably stay again, oh, nice they offered Government rate!

We had read some reviews mixed on this hotel but I have to say the place is clean and comfortable. The staff was pleasant and accommodating. The beds felt good and smelled clean. Rooms were clean too. Pool was nice although a bit small but clean and cared for. It could use an upgrade soon but kids loved it. We... More

We stayed here for 4 nights. The staff upon arrival was helpful and kind. We had a kid suite room with bunk beds in separate room which kids enjoyed. Our room smelled funny as well as third floor in hallway. The room was a bit rundown and needs updating. The outside sink stopper was broken and plugged so we couldn't... More

Well, I was looking forward to an amazing hotel experience, since I believe that the property was either owned or supported by Disney, but the hotel wasn't as great as I thought it was going to be. It seemed old and rather beat up, though in the pictures looks very new. Our room smelled like mold and the vent in... More

We stayed for 2 nights but were barely even in the room. We got the king suite with the sliding door divider. The kids slept on the sofabed. I wish the sliding door had a darker curtain on it to block out the light/tv from the king room as they went to bed earlier than we did. I also wish... More