I'm not sure what to think about this hotel!! I guess it was both good and bad. The day we arrived our room was ready early and we had a great experience checking in! We went up to our room dropped our bags off and on we went for a full day of beach fun! We got back to the...
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Returned to this hotel for a 2 night stay as convenient walking distance to convention center.
Of course they know when there are conventions as the rate jumps over $200 and such is business. Upon arrival at 1PM I was quickly turned away to say check in is 3PM although a gold member and informed my request earlier. I had...
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Dear Rich W,
We apologize that we were unable to fulfill your early check in request. Although, we do our best to accommodate all of our guests preferences and requests that are made during the reservation process, unfortunately, it is not always possible. During the busy spring and summer months we are most often operating at full capacity and our...
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I did not have a good time at this hotel. It was loud all the time. Their breakfast bar was overpriced and had bad food. And you had to wait like5 minutes just to use the elevator. They did give good service
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Dear Corinealious,
Please accept our apology for any noise inconvenience or delay in using the elevator during your stay. We are pleased that you enjoyed our exceptional customer service, and hope that this will bring you back to give us another opportunity to exceed your expectations. It would be our sincere pleasure to deliver an experience that will have you...
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This is our second stay at the Courtyard, once again getting a great rate with Marriott's rate guarantee program. Rooms were clean, a little more noise this time due to people coming from Disneyland after midnight. Not the hotels fault. TV's have been upgraded to flat screen. We had a nice view of Disney fireworks from our room. Would stay...
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Reviewed 14 March 2010
Dear trucker64,
We appreciate you choosing to come back and stay with us again! Thank you for your great feedback on our Anaheim hotel. We are very happy that you enjoyed the Disneyland firework show from the comfort of your room. It's another added bonus our guests really enjoy; no matter what age they are! Again, thank you for your...
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The rooms were so clean and the beds so comfy. In fact the beds were so nice it was hard to get up for our days at Disney :). The staff was very friendly and helpful, and that includes everyone! The doors were very easy to open (someone made a comment about that), easier than any other hotel I have...
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Dear Ebattle,
It's great to hear that you had a wonderful experience with us! We appreciate your excellent compliments and high ratings. Thank you for responding to previous reviews in regard to doors and elevators. Your review will certainly be helpful to other travelers. We can't wait to have you as our guest again in the near future!
Best Regards,...
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I like the balcony it was alsome service everything meet are standards. Witch was great. Love it will see them soon as possibly
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Dear Leonardo T,
Thanks for the awesome review and ratings on our Anaheim hotel! We are very happy that we will have the pleasure of welcoming you back soon.
Best,
Mitch Healy, General Manager
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I've stayed in at least 50 Courtyards and this ranks as the second worst. Either has severe financial difficulties or incompetent management. Either way it sucks for the paying customer. One elevator was busted all week and second was being held together was duct tape, When I inquired at front desk, desk clerk stated he was unaware of problem. Breakfast...
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Dear TilmboATL,
We are very sorry to hear of your disappointing experience with us, and apologize for failing to exceed your expectations. In regard to the elevators, we are awaiting parts for both of them. Unfortunately, the lead time on the panel that is currently being manufactured for the one that is operating is over 3 weeks. We realized the...
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There are no parking spaces in front of the hotel; once you enter the grounds you need a "key" to leave. The only alternative is to park in the back and walk all around the building carrying your luggage to enter the lobby. The worst arrangment I hvae ever exprienced - spoiled the visit! There are too many other choices...
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Dear Jeannemacl,
We are sorry to hear that our parking arrangements were in any way an inconvenience to you. To clarify, we do have parking spaces in front of our hotel and we apologize that there were not any available when you arrived. We thank you for your patience and understanding and appreciate you bringing these details of your visit...
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Located down the street from Disneyland. Rooms are very nice and beautiful, all up to date. Bathrooms are spacious and beautiful with granite countertops. Very quiet, slept in peace and quiet! :) Front desk service were super friendly. Unfortunately the beds werent so comfy, neither were the pillows. I woke up with a stiff neck a few times. But everything...
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Dear Hope S,
Wow! We are very excited to receive such excellent feedback on our accommodations, customer service and unbeatable location! Please keep in mind that we would be happy to switch out your pillows on your next visit if you find that the ones in your room aren't to your liking. Again, thank you very much for taking the...
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We try to make the trip to Disneyland every year and have stayed at a few of the different hotels on Harbour. This is a really nice place. Not fancy, but really, really good for families. Location is always a priority for us when we go to Disney. It is nice to be able to walk back to the hotel...
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Dear MyWifeCallsMeCheep,
We appreciate you bringing the miscommunication in regard to parking to our attention and apologize for the inconvenience. We do charge a daily parking fee of $12, as it states on our website. Thank you for all of your great comments on our property. We're glad you enjoyed our affordable rates and convenient location too! Our hope is...
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623 Reviews
1,642 Reviews
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410 Reviews
