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Extended Stay America - Los Angeles - Arcadia Hotel Reviews, Arcadia

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Extended Stay America - Los Angeles - Arcadia

401 East Santa Clara Street, Arcadia, CA 91006
Hotel amenities
Extended Stay America - Los Angeles - Arcadia
9 traveller photos
Ranked #6 of 9 hotels in Arcadia
3.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    9
    6
    2
    6
    2
Date Rating
San Jose, California
1 review
“Hurray for Rosa and Brandon”
4 of 5 stars Reviewed 22 April 2013

These two are outstanding staff members. They are very welcoming friendly attentive and respond very quickly to any issues. My bed was so comfortable and am enjoying my stay. I also want to mention the housekeeping staff They always smile and say hello. The only issue I have is that not all pet owners are responsible and fail to pick... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
24 April 2013

Thank you for taking the time to write a review of your stay. I am pleased to her that our staff made you feel welcome and we responded to your every need. Please accept my apologies for the pet litter you found outside. We try to stress to our guests how important it is to clean up after them; however,... More

Los Angeles, California
1 review
“Awesome Place to Stay”
5 of 5 stars Reviewed 17 April 2013

I really loved the accommodations and free WIFI. Staff was SUPER helpful. Fermin helped me out big time when I ran out of shaving cream. He also helped me make change in the middle of the night! Great service! My room was very spacious and clean. Came with a first rate refrigerator and stove. Bed was extremely comfortable. The building... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
22 April 2013

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you really loved the accommodations and free WIFI as well as our wonderful staff, including our night Guest Service Representative. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More

Dallas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“The staff here is great. Brandon, Corina, Furmin, and David all made it an excellent experience.”
5 of 5 stars Reviewed 14 April 2013 via mobile

Loved my stay here. Great location. Walking distance to the Derby Steakhouse and so many more restaurants, bars, and shops on Huntington. I've stayed for 2 weeks, 3 weeks, and 2 months on separate occasions and would come back for the next time. This was my home away from home while I relocated to Southern California for a new job.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
22 April 2013

I have read your review, and would like to thank you for writing such wonderful comments about our hotel's location and the staff, especially Brandon, Corina, Furmin and David! I will be sure to share your comments with them. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More

Pegoso Springs
1 review
“Friendly and Attentive”
4 of 5 stars Reviewed 1 April 2013

I stayed at the Extended Stay in Arcadia, last month for several days. I came to California, very last minute due to a death in the family. I was not prepared for every situation, but when I needed something I found the staff at the front desk extremely helpful and kind. In particular an employee named Brandon seemed to always... More

Was this review helpful? Yes
James B, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
4 April 2013

Thank you for the great review of our associates and our property. We're glad that we could be of service to you and your family during your time of need. Again, thank you for the great review. More

Chicago, Illinois
1 review
“Bring Your Own Internet Connection...”
1 of 5 stars Reviewed 15 March 2013

If you are coming for a pleasure trip (and won't be on the Internet), this place is fine...but if you are coming for business and need a good Internet connection at the hotel, better BYO, or go elsewhere. Speedtest.net showed a paltry 0.08 Mbps download speed. I swear I am not making this up.

Was this review helpful? Yes
James B, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
23 March 2013

Thank you for taking the time to write a review of your stay. I sincerely apologize that our internet speed was apparently so slow. In response to your feedback, I am working with our provider to check the access points to ensure that everything is working property. I am grateful for the feedback you provided so we are able to... More

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“Best staff ever!”
5 of 5 stars Reviewed 15 February 2013

Corrine did a great job because she has great communication skills, she listens fully to people when the speak to understand their needs, is very professional and also genuine at the same time. She was responsive to all inquiries and had timely and accurate follow through. She seemed happy when communicating and that is a quality that cannot be taught.... More

Was this review helpful? Yes
HotelManagement14, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
22 February 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience with our staff at Extended Stay America Los Angeles - Arcadia. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells... More

Lancaster, Pennsylvania
1 review
“Great Hotel”
5 of 5 stars Reviewed 15 February 2013

Excellent location, friendly, professional and helpful staff. I walked in to a spacious, vibrantly clean room. From check-in to check-out I felt like I was at a home away from home. Was treated with such warmth and respect by the entire staff. Kudos to Management for leading such a great team. I look forward to my next stay and will... More

Was this review helpful? Yes
HotelManagement14, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
19 February 2013

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Los Angeles - Arcadia. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More

San Jose, California
1 review
2 helpful votes 2 helpful votes
“Not Recommended”
2 of 5 stars Reviewed 13 February 2013

This hotel is by no means renovated or updated in anyways. The bathrooms are disgusting and the kitchen counter tops are outdated and stained. When I originally checked in to the hotel there was a burnt cigarette hole on my comforter which in my opinion hadn't been changed in a long time. There was only 3 towels and when I... More

Was this review helpful? Yes 2
HotelManagement14, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
14 February 2013

Thank you for taking the time to review your recent stay at Extended Stay America Los Angeles - Arcadia. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have... More

Houston, Texas
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Wish I would have stayed some where else”
2 of 5 stars Reviewed 12 February 2013

This facility was not in the best condition. We picked it because of the new commercials advertising the great upgrades that had been done to all of its properties. I was sad to see that this facility wasn't one of them. The room was tiny and it was difficult to walk around the bed. The stove in the kitchenette had... More

Was this review helpful? Yes 1
HotelManagement14, Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
14 February 2013

I recently received a copy of your review of the Extended Stay America Los Angeles - Arcadia. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the... More

Visalia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Brandon was a huge help”
4 of 5 stars Reviewed 31 January 2013

With such a great price you would not expect great service as well. Brandon helped me modify my reservation over the phone in mere seconds and answered a lot of questions too. He was professional and genuine.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Arcadia, responded to this review
1 February 2013

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Los Angeles - Arcadia. It's always satisfying to read positive feedback from our valued guests, like you. I will be sure to let Brandon know about your kind words! It would, of course, be our... More

 
 
Extended Stay America - Los Angeles - Arcadia
Extended Stay America - Los Angeles - Arcadia
3.5 of 5 stars 25 reviews
Enter dates 1 night 2 nights
 
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Additional Information about Extended Stay America - Los Angeles - Arcadia

Also Known As:
Extended Stay America Los Angeles / Arcadia Hotel Arcadia
Extended Stay America Los Angeles / Arcadia Hotel
Extended Stay America Arcadia
Address: 401 East Santa Clara Street, Arcadia, CA 91006
Region: United States > California > Arcadia
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #6 of 9 hotels in Arcadia
Price range (per night): RM266 - 363
Reservation Options:
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Extended Stay America - Los Angeles - Arcadia
401 East Santa Clara Street
Arcadia, CA 91006
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