First of all, the good: the hotel is beautiful and the location is fantastic. The recent renovations look great. The Remede spa is fantastic as well. And when we had a maintenance issue in our room, we were quickly moved to a new and better one.
This is a luxury resort, so my expectations are, and should be, very high....
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Stayed in May for my daughters 11th birthday. May is off season so the hotel was pretty emply. Check in was great as well as ALL of the service we received during our stay.
ROOMS: We had a basic room which was redone and very nice all the way around. Beds, bath, tv and sitting area/desk are all very good....
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Dear Valued St. Regis Aspen Guest,
Thank you for your very kind comments regarding your recent stay at The St. Regis Aspen Resort. I am so pleased to hear that both you and your daughter enjoyed your stay as you celebrated her 11th birthday and that she enjoyed the cookies and pancakes.
I certainly hope that we may welcome you...
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I had a so-so two night-stay at the St. Regis Aspen last month. The trip was disappointing, not mainly due to the hotel though, but because of the weather. It was warm, there wasn't much snow and certain areas of the base of the mountains were just puddles, making it difficult to enjoy the skiing. The hotel though was fine...
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Dear Valued St. Regis Aspen Guest,
Thank you for taking the time to post your comments and observations regarding your recent stay at The St. Regis Aspen Resort. While it sounds as though you had a good stay for the most part, I would like to apologize for the shortcomings and challenges you experienced with regards to your room and...
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This hotel should be sold and reopened as something else. The staff really doesn't "get" it. I was instantly underwhelmed by the lack of service all around. There were only a few Americans on staff, and with our unemployment problem, it really put a bad taste in my mouth when everyone at the hotel answered me in a south African...
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Dear Valued St. Regis Aspen Guest,
Thank you for sharing your comments with us regarding your recent stay. We are sorry to hear that you felt there was a lack of service all around. We would certainly be interested in receiving more detailed feedback from you, if you were so inclined, by contacting our executive offices at the hotel.
Aspen,...
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I wanted to take the time to thank the entire team at St. Regis in Aspen. Most notably, Therese and Miguel at the front desk, and Silvia the Reservations Manager.
Our group of 4 were on a ski trip and the accommodations, advice and mere presence to provide excellent customer service was Unprecedented.
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Dear Valued St. Regis Aspen Guest,
Thank you so much for the recognition you have given to the entire staff here at The St. Regis Aspen Resort for the excellent customer service they provided to you during your recent stay. And thank you as well for specifically recognizing the two associates at the front desk and our reservations manager. They...
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We stayed four days at the St. Regis and really enjoyed it. We had a very nice room, very confortable. The service was great and didn't have any problems. Housekeeping was done promptly when we asked for it. Breakfast was disapointing and really expensive if we consider the variety. Loved the bar and the service, lovelly piano and music.
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Dear Valued St. Regis Aspen Guest,
I am delighted to hear that you enjoyed your recent stay at The St. Regis Aspen Resort, including the service and all the amenities we have to offer. I am, however, disappointed to hear that you found breakfast to be lacking. Please be aware that your comments have been duly noted and we appreciate...
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We visit the St. Regis Aspen every year (back to when it was a Ritz Carlton property), so you're probably wondering why we keep returning to this hotel given that we're only giving it 3-stars. Two words - Aspen and Starwood! The town, 4 mountains, and easy airport are an unbeatable combination. And, as Starwood Platinum members we get some...
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Dear Returning St. Regis Aspen Guest,
Thank you for posting your comments and observations regarding your recent stay at The St. Regis Aspen Resort.
We appreciate the fact that you are a very repeat guest and are very thankful for your continued business.
While we are pleased to hear that you like the renovations, we are sorry that you have...
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We had an amazingly memorable 7 night stay at the St Regis in Aspen celebrating our 25th wedding anniversary. Our one bedroom suite was beautiful. It was spacious and luxurious. The butler service was superb along with the ski valet. All the special touches made our stay exceptional. Kudos to the the management team that made themselves available to make...
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Dear Valued St. Regis Aspen Guest,
We are so very pleased to hear that your recent stay at The St. Regis Aspen was extraordinary. We are glad that you enjoyed the services of the butler and ski valet and all the other little touches that made your 25th wedding anniversary a very memorable one.
We certainly hope that we may...
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We went to Aspen over the last week of December in 2011. I was traveling with my 2 teenage children. This was our first time in Aspen, and we were really excited to go even though the skiing conditions were more like early season.
We were picked up at the airport by a very courteous staff person, and the check...
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Dear Valued St. Regis Aspen Guest,
Thank you for taking the time to share your comments regarding your stay in December. While it sounds as though your stay was good overall and that you found the staff to be courteous and friendly, it's unfortunate that you did not find the room to be to your liking and the hot tub...
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The newly redone rooms are a HUGE improvement......much less generic.
I agree, however, the service is only so-so. I had to ask for things over and over again.
One day we returned from skiing having left @ 9am and our room had not been made up.
Two nights we never got the turn down service.
I also HATE hotels that...
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Dear St. Regis Aspen Guest,
We appreciate your taking the time to post your comments regarding your recent stay at The St. Regis Aspen. We are pleased to hear that you enjoyed the renovated rooms. Having said that, however, we are sorry to hear of the less than stellar service you experienced during your stay and that your room was...
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