The St. Regis Aspen deserves a mixed review. The rooms are fantastic, with great design after the recent renovation. The lobby is large, comfortable, and has substantial sitting space. Even while visiting during a very busy week (mid-winter break on the East Coast makes Aspen and Vail packed), there was typically plenty of places to sit in the lobby. But...
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Dear Valued St. Regis Aspen Guest,
Thank you for taking the time to post your comments and observations regarding your recent stay at The St. Regis Aspen. Your comments are of utmost importance to us in assisting us in improving our service standards.
I am glad to hear that you enjoyed the newly renovated rooms and lounge, but am disappointed...
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The food was horrible it was blend and worst part was some of your friends where vegetarian and got a bacon soup! The staff is so root and has a lot of attitude especially by the mountain lounge! I ordered a signature Bloody Mary and had to pick it up from the bar since the waitres was more concerned talking...
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Dear St. Regis Aspen Guest,
It is very disappointing to read of your experiences during your recent stay at The St. Regis Aspen. This type of service certainly does not meet with our standards, nor your expectations, and on behalf of the entire staff, I would like to offer my sincerest apologies. Please be assured that your comments have been...
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Stayed four days last month at the St. Regis and really enjoyed it. The location is awesome and the new renovations are lovely. As Platinum members, we were upgraded to a suite which had two fireplaces and also came with a butler. This service was great and never let us down. My favorite was calling for free hot chocolate every...
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Dear Valued St. Regis Aspen Guest,
Thank you for taking the time to post your comments regarding your recent stay at The St. Regis Aspen Resort. I'm pleased to hear that you liked the renovations as well as the upgrade to a suite and all the amenities you received as a Platinum member. I am pleased that you enjoyed using...
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We just returned from a long weekend in Aspen. The 3 BR residence we rented was very nice but did not come with the staff support, amenities and service expected at $2,000/night!
The hotel side, which was recently renovated, was warm and inviting and the men at the front door/bell desk were always helpful and cheerful as were the lounge...
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Dear St. Regis Aspen Residence Guest,
Thank you for taking the time to share your comments with us regarding your recent stay at The St. Regis Aspen Residence Club. I am sorry to hear that you felt support by the staff was missing on the Residence side, but we are glad that you still had the opportunity to experience services...
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We recently had a company function and stayed 4 nights at this property. Excellent experience overall. Friendly and accomodating staff, and the rooms were excellent. High level of service overall.
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Dear St. Regis Aspen Guest,
We are very pleased that you had the opportunity to stay at The St. Regis Aspen for your group event and that you had an excellent experience. We enjoy hosting various groups here for their meetings and I hope that we may have the chance to host yours once again in the future. Of course,...
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Perfect location, stunning decor and very comfortable well-appointed guest rooms - but something just doesn't "click" at this hotel. Don't wait for a doorman to open a door - he'll be too busy chatting with a colleague to notice that you've arrived. Count on the housekeeping staff to disturb you throughout the day by shouting down the hall to one...
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Dear Valued St. Regis Aspen Guest,
Thank you for taking the time to post your candid comments regarding your recent stay at The St. Regis Aspen Resort.
I am very pleased to hear that you enjoyed the physical attributes of the hotel--location, decor and guest rooms, but I am very dismayed to read of your observations regarding members of the...
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We arrived for President's Day weekend with kids for a skiing fix. The hotel has had a wonderful facelift. At first we wondered how a mix of Asain and ski resort theme might work but it is absolutely beautiful. The rooms are good size and the decor is great. The breakfast buffet is very well done and we can't wait...
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Dear Valued St. Regis Aspen Guest,
Thank you for your very kind comments regarding your recent stay at The St. Regis Aspen Resort. I am happy to hear that you enjoyed the renovations that took place and that you thoroughly enjoyed all of the amenities the St. Regis has to offer. I hope that you enjoyed the champagne sabering and...
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We had a wonderful stay here. The St. Regis is newly renovated and everything is lovely from the fireplace that greets you when you enter and the well-stocked bar (a spot frequented by locals just as much as hotel guests) to the spa and beautiful rooms. The one watch-out is, given the recent renovations, there were many things missing from...
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Dear Valued St. Regis Aspen Guest,
Thank you for posting your comments and observations regarding your stay in February. It is a pleasure to hear that you enjoyed your stay and liked the renovations. We are sorry to hear that you experienced some missing items from your room and that although we were able to get everything to you that...
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I have never been compelled to write a hotel review ever, but after leaving the St. Regis in Aspen I had to!
The property is wrapping up an amazing renovation. My fiance and I had the opportunity to stay in a newly refurbished suite. The results are perfect. The best part are the bathrooms. It was like a personal in-room...
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Dear Valued St. Regis Aspen Guest,
Thank you for posting your gracious comments regarding your recent stay at The St. Regis Aspen Resort. We are so very pleased to hear that you enjoyed your stay and that you liked the renovations as well!
We would also like to thank you for recognizing Matthew from the front desk for a job...
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We had a 10-night winter sojourn at the St Regis Aspen, our second stay here. The first was pre-renovation two years ago so we were keen to see the improvements. The building owner (a Thai businessman we learned) is spending $40m attempting to bring this luxury hotel into the 21st century. We heard all sorts of horror stories about people...
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Dear Valued St. Regis Aspen Guest,
Thank you for taking the time to post your very thorough comments and observations regarding your most recent stay at The St. Regis Aspen Resort. We are pleased that you chose to return to the St. Regis for your winter sojourn and that you had the opportunity to see both the before and after...
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