I recently spent several nights at this hotel on a business trip. The staff--reception, housekeeping, and restaurant/bar--were excellent. To a person, they were very pleasant, helpful, and quite service-oriented. There is a nice, but small, fitness room, which was immaculate and had brand-new equipment. My room was quiet, and the beds were comfortable. The shower was good with adequate water...
More
Sorry about that. Put experience in place of title. Title should be: NICE STAY!
More
The property is impressive and there is an obvious emphasis on customer service by the entire staff. I notice customer service and the selection of staff and importance of customer experience showed. I had a sudden problem where an important item of luggage had not arrived with my flight. Front Desk attendant Nick went above and beyond to help me...
More
The hotel is in a nice location with plenty of good restaurants nearby. Hotel will provide shuttle service to those restaurants as well as airport service. Great desk staff. The hotel is a little old and could use a good refurb. Would be nice if there was an exec floor. Carpet dated, elevators old, doors tend to slam shut on...
More
I appreciate your feedback about your recent stay at the DoubleTree Hotel – Denver/Aurora. Thank you for your kind comments about the service you received, especially at the front desk. Our team will certainly hear your comments. And, improvements are coming. I am currently working with our Corporate Office as to the timing of guest room and public area upgrades....
More
I stayed in this hotel recently and would highly recommend it. The full hot breakfast, which comes standard if you're an elite HHonors member, is in the lobby next to a gorgeous fountain. The pool and hot tub were clean and nice and warm. Our room, though a little dated, came with standard amenities and was comfortable. We experienced a...
More
Thank you for posting your review of the DoubleTree Hotel – Denver/Aurora. Direct guest feedback is so important. I was delighted to see that you enjoyed your stay with us. I was also pleased to see that you were able to use so many of the hotel’s amenities including our pool, hot tub, restaurant and complimentary airport shuttle. And, our...
More
I thought the hotel and staff I delt with were great, It's clean and the service was great checking in and checking out!!! The elevators could be updated, but other than that it was great! Thank you!
More
Thank you for your business. And, thank you for posting your review of the DoubleTree Hotel – Denver/Aurora. Our team members very much appreciate your comments. Guest feedback is important as it gives us a great opportunity to confirm what we are doing well and where we can do better. We are so pleased you had such a pleasant stay....
More
I had business in Aurora and we stayed here due to good AAA rate. My room was clean and everything in working order. The bathroom was in great shape. Lighting was adequate. WiFi was fast enough for my email and such.
I went into the pool area to use the spa, which was clean and had an ample supply of...
More
Thank you for taking the time to post your opinion about your recent stay at the DoubleTree Hotel - Denver/Aurora. Your feedback is very much appreciated. I am very pleased to learn you had a pleasant stay. And, I thank you for your business. I did note your comments about the service and food quality you received at dinner in...
More
The service at the hotel was terrific during my limited time at the hotel. I took advantage of the free shuttle to and from DIA. I called upon landing very late at night, and was surprised to find that the hotel was still running a shuttle, although there was a 45 minute wait for one. Still, it save me lots...
More
Thank you for staying at the DoubleTree Hotel – Denver/Aurora. And, thank you for your kind and positive comments about the service you received at the hotel, especially our complimentary shuttle service to/from Denver’s airport. I do apologize for the inconvenience you encountered with the low placement of your guestroom’s showerhead. Within our guest baths, some showerheads are higher than...
More
My friend and I took a bump from Delta. Delta sent us to this hotel, as well as paid for the room. It was a bit far from the airport, but a huge storm was on its way.
We arrived and was given the room. We went back to the desk and asked if they had a toothbrush and paste....
More
Thank you for taking the time to comment on your recent stay at the DoubleTree – Denver/Aurora. All of us here at the hotel thank you for your compliments and are very appreciative of your business. When your travel plans bring you back or through Denver, I hope you will stay with us again. And, if I can be of...
More
The front desk was not very hospitable checking in or checking out. Rooms were clean, warm, quiet. The pool was great.
More
Thank you for taking the time to post your comments on TripAdvisor. As the new General Manager at the DoubleTree Denver – Aurora, I am most interested to hear guest feedback. While I was pleased to see you enjoyed your guest room and the pool, I also noted that the service you received at the front desk did not meet...
More
If you own or manage DoubleTree Denver Aurora, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
39 Reviews
45 Reviews
