This place was OK. Not terrible. But:
- Check-in was slow. I arrived late, at about 1AM. Instead of having my room ready (I am Diamond), I had to wait for probably 10 minutes while they did something on the computer. Who knows how many keystrokes it takes to get a registered guest checked into a room. Apparently quite a...
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Dave:
I am very concerned of your overall impression. It seems that you checked in during the night audit process. Please contact me at your convenience so we can discuss these issues. As a Diamond Member we sincerely appreciate your business.
Best Regards,
Jacob Washlow
jacob.washlow@hilton.com
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My first stay with Double Tree and I was very impressed! Clean, comfortable rooms, great service and an awesome cookie to welcome you.
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Thank you for letting us know that we are living up to the standards you have come to expect from the Doubletree by Hilton Brand. We are so happy that you enjoyed our delicious cookies! We look forward to serving you in the near future at our property or at another one of our Hilton Family of Brand Hotels! Thank...
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Our stay at the hotel was great. Room was clean and comfortable. Shuttle was at the airport waiting for us upon arrival. He was very prompt and helpful. Will stay here again when using midway!
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Thank you for your comments and we are so happy to hear that we met your expectations with the park and fly service and the quality of our guest rooms. We look forward to serving you in the near future.
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This is sure not the typical Hilton Property. The staff was not as attentive as expected. There was an odor of something like old gym socks and model airplane glue in both the hallways and the room. After my third call to the careline about this (of which one went to a voice mail system) they sent a maid up...
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Steve, I am very concerned with your overall impression of our property. Could you please call me directly at 708-272-4214 so I may get more information from you and discuss these opportunities that you encountered please?
Best Regards,
Jacob
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I've stayed here many times. I like the staff, the location and cleanliness of the hotel. When I stay during the week, it is a wonderful hotel. However, I continue to have bad experiences on the weekends with loud, drunk people in the halls all night long. The last few times I've stayed on Friday or Saturday nights, there have...
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Reviewed 25 June 2011
We are so sorry about the events that occurred two weekends ago. We had a group in house that pulled the fire alarm as a prank. I have a feeling that you are the guest that I personally spoke to on the phone last week. Once again I sincerely apologize for this inconvenience and we will continue to be proactive...
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The lobby and bar areas of this hotel were nice, nothing extradorinary, but nice. They had a lot of cool looking telephones in the hotel that provided me some nice phone shots. The room was decent, nothing special. Closet seemed like an afterthought as it jutted out into the room entrance and the closet doors were cheap.
$5 bottled watter...
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Thank you for review of our property. To address your couple concerns I do agree that the beds are soft, I too enjoy a much firmer mattress myself but this is definitely subjective to the user. But we did replace all mattresses back in 2008 and have a matress rotation program in place. We also have bottled water in smaller...
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My family, my wife's mother, and her sister and daughter stayed at this hotel as part of a Park and Fly package. We arrived and were promptly taken care of, the rooms were nice and clean, the hotel property was nice and clean, and the staff that we dealt with were very nice and professional. We took the shuttle to...
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We are so happy that you enjoyed your stay and exceeded your expectations with our park and fly package. I will let the front office manager know about your experience with our driver so that she can properly thank your driver. Thank you for your business and we look forward to serving you in the near future.
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I stayed here one night before flying out of Midway, and I'd hands down stay here again if flying out of Midway. I live about 3 hours west of Chicago, so a park and fly is the best option for me. When I priced out park and fly lots then compared it to the Doubletree - you can't beat the...
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We are extremely pleased to hear that you enjoyed our facility and the rate that we offer compared to other properties in the area that might be closer to Midway. We also feel that our price to value relationship is superior to other hotels, once again even though we are a bit further from Midway Airport. Thank you for your...
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I booked 4rooms for our family. To begin our stay, the reservation was incorrect. Instead of correcting the error, the desk person kept telling me what she couldn't do. After several minutes of negative comments, I finally asked how the situation could be resolved. With a very poor attitude our situation was finally straightened out. (sort of, our rooms were...
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Once again we apologize for the inconveniences you encountered as our guest, but I am happy that you asked for a manager to assist you, and that you were satisfied with their response. The Pink Pajama Party occurs once a year. It is a great function that benefits Breast Cancer. We are very fortunate to have people in our community...
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This hotel was completely satisfactory. I was in town for a youth volleyball tournament and this hotel was very close to the venue. I was pleased with the management for arranging a group discount for us. The pool was a little dirty (stuff floating in the water) so the kids only swam for about a half hour, which was disappointing....
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Thank you for your response and we are glad to hear that you enjoyed the hotel during the volleyball tournament. I have brought your comment about the pool to the attention of our Chief Engineer, he will discuss it with his team as a role play. We do three rounds throughout the day to ensure areas are clean and conditionally...
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