We came to Alton for a wedding and was told the Super 8 was newly renovated and should be a great stay. I am sorry to say it was not. Check was easy since we bought through a travel site. The room was hard to get into,the door had to be pushed very hard to close. we turned on the...
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I am very sorry that you incurred such a bad experience while visiting my hotel. I can assure you that I have looked into your concerns and all have been corrected, including my staff and their attitudes. Please feel free to contact me and we can work out a mutual agreement on your concerns. Again, I am very sorry.
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We stayed in this hotel for a weekend getaway. Check in was a breeze, they let us check in about an hour early and the lady was really nice. The room was very clean with the exception of worn carpet, it looked like someone had dropped the iron on it a few times. There were some quirks about the room...
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I want to thank you for your kind words about our motel. Please remember us when you come back into the Alton area. I will certainly inform my staff of your compliments.
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My family stayed here for 1 night before a swim meet. I don't have never been to a Super 8 before, so wasn't sure what to expect. I called the hotel directly to make reservations, since it was last minute. The front desk clerk was very nice and friendly over the phone. We got to our room about 1000pm, and...
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Thank you for your kind response. I will be sure to let my staff know about your compliments. We here at the Super 8 Alton, IL strive to make every stay a pleasant stay.
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After reading a few of the negative reviews, I was hesitant to book the Motel 8. However, after we arrived we were very pleasantly surprised to see the room spotless, the mattresses very comfortable, and little if any noise from the other rooms. We slept very well. The desk staff was attentive and eager to help in any way. The...
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Thank you for your kind response. I will be sure to let my staff know about your compliments. We here at the Super 8 Alton, IL strive to make every stay a pleasant stay.
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We do not expect anything fancy for such a low price- but we were very impressed by this hotel. It was clean and comfortable and quiet - staff some of the friendliest and most helpful we've encountered in our travels. Breakfast was adequate and good- waffles, muffins, cereal and fruit.
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Thank you for your kind response. I will be sure to let my staff know about your compliments. We here at the Super 8 Alton, IL strive to make every stay a pleasant stay.
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The mattress in this hotel was very uncomfortable. They need to replace them. Other than that is was a Super 8, nothing fancy. We don't mind that on occasion but really could have used a good night's sleep.
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I am very grateful for you letting us know about our mattresses. I have informed my manager of your issues and we are working on getting the new mattresses that you have let us know we need badly. Thank you for bringing this to our attention!
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It was clean. They gave my boss a good rate, $45. He has been staying there for a couple of weeks. The manager told me I couldn't have that rate un less I stayed at least 7 days. I won't be staying there next time, $59 a night is too much, it's not that nice.
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I am very sorry that you feel that you were slighted, however, I am sure that given another chance to make your stay Super, we will succeed.
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This 3 story (NO elevator) older motel property is clean and well maintained by friendly staff. Called directly to get 1st floor request for older relative with mobility problems and they honored internet lowest rate. Super 8 participates with Wyndham rewards loyalty program. The frig and microwave in room in good working order and the bath clean and linens ample....
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This motel is conveniently located on Alton's Beltline and close to plenty of food (St. Louis Bread Company), groceries (Shop 'n Save), and shopping (Kohl's, Alton Square Mall). The motel has seen better days and should be considered for saving money and convenience. The beds were ok and the bathroom was kinda small. But it was clean and everything worked...
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Thank you for your kind words. I would like you to know that we have since improved our breakfast to include belgium waffles instead of the Eggo waffles that were here the last time you stayed with us. We have added a few other items to our breakfast in hopes that it will satisfy more of our guest's needs. Thank...
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The ground level room with two queen beds, table and chairs, dresser, mini-refrigerator, and microwave was cramped. To reach the bed next to the bathroom wall required ducking under the coat rack attached to the wall. Supposedly to alleviate the cramped conditions, the long dressers (for sale in the parking lot) were being replaced with a vertical dresser that left...
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Thank you for your review. I would like you to know that we have made many changes in our rooms since you visited us last. We have replace all of the long credenzas with four drawer dressers and have added a luggage rack for guests to place their luggage on instead of having to place it on the floor. We...
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