This hotel has a good location and is updated and clean but the best part is the staff. We had a family party and the service and assistance we got was unbelievable. I would definitely recommend for a function or just a comfortable friendly stay.
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Great front desk staff at check in/out. Stayed for 5 days and never had a problem or complaint. Staff very friendly and courteous. Nice indoor pool and hot tub area. Room was neat and clean each day. Good internet service. A short 5-10 minute walk to casino, which was a nice diversion at night. Enjoyed the Burlington railroad decorations in...
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Others have covered the rest pretty well I am very tech-driven and can't live my life without it.
Internet: 200kb/s max... this is pretty good.
TV: All inputs besides regular TV are locked up! The TVs have a security hardware/specialized TV/remote called 'OnCommand' for their PPV service. I guess this is why you can't use other inputs. I usually hook...
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We have stayed here several times. Always friendly and helpful staff. All amenities available to their guest. Breakfast is served every morning and is very good. Pool in small and exercise room is small, but everything is clean and in working condition. See you all next time in Aurora.
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Thank you so much! We are glad to hear that you continue to be happy with our service and our facilities. We look forward to seeing you in the future and thank you for your return business. If you need any assistance please do not hesitate to contact us.
Thank you again-
Tom Stahl Director of Sales
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I am a returning customer of the Comfort Suites in Aurora so I already knew how nice the hotel is and how wonderful the hospitality. That is why I was VERY SURPRISED at the rudeness I encountered on Friday, April 20th when I called to book my room.
I spoke with Loraine. I was trying to book my room online...
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Wow, sounds like we really dropped the ball on this one. We would like to apologize for the service you received while making your reservation. I do understand that Michelle our General Manager has been in contact with you regarding your stay. We do hope that you would consider trying us out again. Please contact myself or Michelle directly regarding...
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We were here just for a get a way night and we did not expect to be treaded so nice an kindly TARRICE was the reason we will be back!!!! very nice cleen hotel and the breakfeast was fair.
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Thank you so much!! We are so glad to hear from you again and that you enjoyed your stay with us. We are glad that you find the hotel comfortable and that our front desk was helpful. If you need any additional assistance please do not hesitate to contact us.
Tom Stahl-Director of Sales
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Comfort Suites is our usual Aurora hotel. Pretty nice and fairly good value for the dollar. Breakfast is served every morning and is about two notches above "continental." Not Haute Cuisine, but better than pastries and coffee. About equal to McDonald's. They change the They also began serving hot soup/chili in the evenings, which was a pleasant surprise. One of...
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We would like to thank you immensely for taking the time to share Your experience. We do have some good news we will be switching our double beds to two queens very soon. We are glad you liked the soup/ Chili as it is a new amenity at our property and not found at all Comfort Suites. We're glad we...
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We stayed here on a Wednesday night. The room was nothing to write home about. It was clean and adequate. We did visit the casino that night, but chose to drive and park at the casino instead of walking (even though we could see the casino from our room) since this hotel is not in a 'safe' location in my...
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Thank you for the review! We are glad to hear that you enjoyed breakfast and that you found your stay comfortable. We look forward to seeing you in the future. If you need any assistance please do not hesitate to contact us.
Thank you again!
Tom Stahl-Director of Sales
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When I am doing business in Chicago, I always stay at the Comfort Suites in Aurora. It is a little off the "beaten path" in Aurora, but well worth the trip to get there. The hotel is always imaculate. The staff is unfailingly friendly and the breakfast is very, very nice. It is just across the parking lot from the...
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What kind words! Thank you so much! We are glad to hear that your stay was enjoyable and that are our staff was courteous and friendly. If you need any future assistance please do not hesitate to contact us. Thank you again!!
Tom Stahl- Director of Sales
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Nice and clean room, helpful staff, hotel seemed clean and very nice.
However breakfast was terrible. They advertised as a hot breakfast. The only hot item was scrambled eggs with ham (lukewarm). Or make your own waffle. The other choices were cold hard boiled eggs, one type of muffin, a couple variations of cereals (but no milk), rock hard bagels,...
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Thank you for your response. It sounds like everything wasn't perfect with your stay. Our new Hot Breakfast is a consistent and prescriptive breakfast at all Comfort Suites Hotels and we're sorry it didn't meet your expectations this time. I assure you, since installing it our scores for Breakfast Satisfaction are through the roof! We will make sure however that...
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