Sofitel Marrakech Palais Imperial (Morocco): See 398 Hotel Reviews and 183 Photos

Also Known As:: Sofitel Marrakech Palais Imperial Hotel Marrakech; Sofitel Marrakech Palais Imperial Hotel

Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco

Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech

Amenities:

Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool

Hotel Style:

#27 Business Hotels in Marrakech

#59 Luxury Hotels in Marrakech

#107 Family Hotels in Marrakech

Price range (per night): RM555 - 1,114

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR, AsiaRooms, Priceline, Splendia and Otel so you can book your Sofitel Marrakech Palais Imperial reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

AliHampshire

Marrakech, Morocco

1 review

“Good on the surface but once you dig deeper...........”

Reviewed 20 May 2013 NEW

We picked this hotel primarily for the pool area and proximity to town. The pool is freezing, so far we have seen 2 people brave the icy waters, they didnt last long. The jacuzzi is also freezing. The beds around the pool are good and comfy with lots of cushions so you can get into some interesting sunbathing positions. Service... More

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Carolmae

London, United Kingdom

Reviewer

4 reviews

4 hotel reviews

Reviews in 4 cities

5 helpful votes

“Sadly not what we were expecting”

Reviewed 11 May 2013

We are currently staying at the hotel and have been here for 7 nights. Positives first Beautiful pool and surroundings, lounge area etc Clean and fresh smelling throughout the hotel Negatives - quite a few unfortunately. It's the weekend and we were maxed out at the pool area today with locals and all of their children, screaming children at that.... More

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Jee Young K

London

1 helpful vote

“Pleasant but BEWARE - dirty and unhygenic”

Reviewed 3 May 2013

I will be short - we have three girls aged 5, 4 and 12 months old. also took my parents aged 64, 72. We stayed in 2 Junior Suite room. My baby 12 months old vomited 2 mins after eaten the mashed potato from pool bar/ restaurant at the hotel. (suspect they used rotten milk/ left mashed potato outside for... More

doc_skid

burnleys, va

Senior Reviewer

9 reviews

6 hotel reviews

Reviews in 7 cities

4 helpful votes

“Could have been better for the money”

Reviewed 2 May 2013

We escaped the medina and a riad for a little peace and quiet at the Sofitel. Nice grounds, great bar tender, and good bar food. Breakfast was quite good the next AM. BUsy loud buffet but once you sit down in you space to eat, the nose fades. The hotel was very busy with a Grand Prix race occupying most... More

Review collected in partnership with Best Western

Dear Guest, Thank you for your feedback and taking time to post your comments. We reviewed your comments regarding your stay with us at Sofitel Marrakech Palais Impérial. We do take all comments seriously and really appreciate in details all the feedback we can get. We really apologise for the misunderstanding with problems you had encountered. Your comment is very... More

Tony1Tony

“Marrakech disappointment”

Reviewed 28 April 2013

The Hotel is a lovely building but it has problems . Our room faced the city and we were woken every night with terrible street noise and also at 4 am a blast of wailing from the Mosque. On the first day we were given a small free juice by the pool. Many of the small glasses were still by... More

Review collected in partnership with Accorhotels.com

Dear Guest, Thank you for your feedback and taking time to post your comments. We reviewed your comments regarding your stay with us at Sofitel Marrakech Palais Impérial . We do take all comments seriously and appreciate all the feedback we can get. We apologise for the, misunderstanding. Again, thank you for the comments which will help us in our... More

JMP1977

“Beautiful setting, great location, overall service levels a bit lacking.”

Reviewed 21 April 2013 via mobile

I recently stayed at the Sofitel in Marrakech to escape the long winter in London having previously stayed at the property for a conference. Overall the stay was enjoyable and relaxing however the service levels are a bit schizophrenic with staff often more concerned about earning a tip than providing excellent customer service. The one exception to this was the... More

Dear guest, Thank you for choosing Sofitel Marrakech Palais Impérial on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition. We hope... More

Warren L

Ottawa, Canada

Senior Contributor

31 reviews

31 hotel reviews

Reviews in 28 cities

14 helpful votes

“Nice but noisy hotel”

Reviewed 15 April 2013

Positives: Location is good, just outside city walls and room had balcony overlooking main mosque. Rooms are spacious and have Moroccan touches. Appreciated welcoming Moroccan pastries and strawberries provided. Service was friendly. Breakfast is good with Moroccan and european food. Pools are nice with attentive towel service. Negatives: Street outside hotel is NOISY with conversations and cars on Saturday night... More

Dear Guest, Thank you for your feedback and taking time to post your comments. We are pleased to hear that you enjoyed Rooms and Moroccan touches. We reviewed your comments regarding your stay with us at Sofitel Marrakech Palais Impérial. We do take all comments seriously and appreciate all the feedback we can get. We apologise for the noise. Again,... More

tommyuteiverden

Oslo, Norway

Contributor

11 reviews

7 hotel reviews

“OK hotel - poor service !”

Reviewed 14 April 2013

The hotel is OK - no more no less - given a 5* rating. Service were in general slow and poor. Slow check-in: The receptionist asked for our passports, left us for 10-15 minutes (no welcome-drink provided), came back then asked us to fill in forms (including name, passport number etc - nothing filled in beforehand). Then gave us the... More

See 2 more reviews by tommyuteiverden for Marrakech

A TripAdvisor Member

“Great hotel in this fun city”

Reviewed 10 April 2013

our stay was very pleasant - right from check in the staff was excellent and courteous. we were traveling with family and had requested two connecting rooms - they were not available so they upgraded us to a suite. very well appointed - like a small apartment overlooking the pool. only drawback was that we lost one bathroom and the... More

Dear guest, We are delighted to hear you had a wonderful stay with us at Sofitel Marrakech Palais Impérial. It was nice to hear that my staff exceeded your expectations. They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us. We hope to see you in near future. Sincerely, M.Ahmed... More

RiddelB

Melbourne, Australia

“Butler Service! Excellent”

Reviewed 9 April 2013

We stayed at the Sofitel Imperial palace in the room 401 (highly recommended for family vacations), the hotel is luxurious throughout in a fantastic location, the bedroom is magnificently spacious and well decorated in the artisanal style. Good food in hotel restaurants. Everything was excellent, especially the quality of graciousness and generous service provided by Said (our butler) and his... More

Dear guest, We are delighted to hear you had a wonderful stay with us at Sofitel Marrakech Palais Impérial. It was nice to hear that Said the Butler exceeded your expectations. They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us. We hope to see you in near future. Sincerely... More

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Sofitel Marrakech Palais Imperial Hotel Reviews, Marrakech

Sofitel Marrakech Palais Imperial

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