Having just been to Gambia for the last two weeks of Thomas Cooks 'season' we can say it was definitely a trip to remember. Never been before, did not know what to expect. We have read other comments on trip advisor and the views are mixed about the hotel but we found that the staff were really friendly and remembered...
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Dear Guest,
Thank you very much for your review and kind comments. The title "A holiday to remember.." sounds very nice indeed. Great to see your interaction with the locals too.
It is really a shame that the planes are not flying anymore in The Gambia for the "low" or "wet" season, May is great: same weather as before, swimming...
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We stayed at the Laico atlantic for 1 week in April for our honeymoon. We had requested a high floor room which was what we got. After reading some of the reviews on here I was wondering what state the hotel would be in but it was lovely - people need to remember this is Gambia! Some areas could do...
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Dear Guest,
Thank you very much for sharing your comments. We are delighted that you enjoyed your honeymoon with us, this time of our life is so important with all the memories and souvenirs attached to it.
Best wishes of happiness.
Kind regards.
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On arrival, we were put in rooms 117/119 and these overlooked the garden area which is not a nice view so was some what dissappointing, however this didn't pan out to be a problem, as the holiday progressed little time was spent in our rooms.
The hotel is some what dated and in needof a lick of paint the sun...
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Dear Guest,
Thank you for your review and feedback following your stay with us. "Great Holiday. Can't wait to return" is a statement which we love to hear and encourage the team to get better!
So, from all of us: See you next year!
Kind regards,
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I booked a 10 day stay at Laico Atlantic about one month in advance of my arrival in April 2012. I upgraded to an ocean view room. When I arrived, there were no ocean view rooms available despite having booked such a room in advance. When I finally did get my ocean view room, the air conditioner did not work...
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Dear Guest,
Thank you very much for your review and comments. I am obviously disappointed that you did not enjoy your stay in our hotel and would like sincerely to apologies as your stay did not meet your expectation. I have noted the points you raised and we will do our up most to eradicate them for the next season....
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The Laico Atlantic is a very nice hotel. The rooms had everything we needed and were very clean. They were sprayed every night to stop mosquitoes. We had a garden room view and only got bitten once or twice. The room also had a safe which you did not need to pay for and air conditioning. If you take a...
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Dear guest,
Thank you for your feedback and holidays' accurate descriptive. I will review the process of checking out at it seems the communication is not clear from my team. The day before we should be able to say for sure if it is possible and the cost too. There is definitely some improvement to be done on customer care...
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The hotel was very clean and the rooms comfortable. Nice surprise to have a safe in the rooms (free of charge)! Staff were very friendly and helpful! We were half board and enjoyed a huge choice for breakfast and evening meal, although by the end of our 2 week stay the evening meals had a got a bit 'samey'. When...
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Dear Guest,
Thank you for your review and the descriptive of your Fantastic Holiday with us. It is great to see you were able to see so many things around and meet so many people. A great experience to take home load of memories...
As you will be back, it will be see you soon then!
From all of us,...
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Hotel was very clean, bathrooms could do with an update. Staff were lovely and helpful. Food was good. Visit "Haddy" for your pampering! The hotel tourist guides were excellent. Seek out "Gallo" a lovely young man and nothing was to much trouble. would I go again? in a heart beat. Excellent value for money.
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Dear Guest,
Thank you for your kind comments and for your review. Great Holidays are the words! Well done.
Warm regards from all of us.
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I'm going to start with the bad points as they are few. The worst thing about this hotel was the English guests complaining about service, lack of food choice and westernisation. I could not believe I actually heard someone complain there were no chips, it doesn't make you proud to be British. Why go all that way for chips???
Also...
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Dear Guest,
Thank you for your review and comments. I will not personally comment on your first point, I am very happy that the bad points stopped there!!
I am taking note of the good ones and would like to congratulate you for your willingness to discover the Gambia which has some much to offer.
From all of us, we...
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Several points to review, firstly the hotel is fine, rooms are comfortable, air con works, well it did for us, but several did have problems. Breakfast and lunches are very good, evening meal sometimes ok but we had a couple of tepid dishes and the choice was getting repetitive but there was always something to try. Now Banjul and the...
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Dear Guest,
Thank you for your review and comments. In January, we had already stepped up our level of defense against the mosquito, it is likely we will have to improve once more on this area for next season.
The dogs are becoming a major issue. As an hotel from the private sector we cannot control them or find a...
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Just got back and booking once more!!
Amazing hotel, Amazing food, amazing service! Pretty much amazing!
The beach was heaven after a couple of days we found our favourite spot at a locol juice bar, really helpful staff they even organized our safari trip and transfers to the airport.
If your going to Gambia get out an explore it's not...
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Dear Guest,
Thank you for your review and your kind comments. We are very happy that Gambia and the Laico Atlantic Hotel became your Holiday Paradise!
See you soon!
Regards.
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