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All 19 Maputo hotels »

Polana Serena Hotel

4.5 of 5
Avenida Julius Nyerere 1380, Maputo 00100, Mozambique
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Polana Serena Hotel
Ranked #1 of 19 hotels in Maputo
4.0 of 5 stars 82 Reviews
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82 reviews from our community

    Trip type
Traveller rating
    31
    27
    11
    7
    6
Date Rating
Dakar, Senegal
Senior Contributor
43 reviews 43 reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 14 May 2012

This hotel is great- the staff is wonderful (and very helpful) with great service, location and food. However because it is trumpeted as the best hotel in Maputo (and thus you pay a good amount to stay here), I will draw its attention to a few things that I believe could use some improvement. First, if you stay in the... More

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Pretoria
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 23 April 2012

This Hotel really is special. We had an overnight in the Polana Serena Hotel and just want to return for a longer stay. The suite was large and very well stocked. Expresso coffee was a very nice touch. Bed was comfortable. The staff were very attentive. Breakfast was excellent. More

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See 2 more reviews by CherylPretoria for Maputo
Johannesburg, South Africa
Senior Contributor
42 reviews 42 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 12 April 2012

The hotel maintains old-school luxury,with the brocaded upholstery to the oversized vases and oppulent furniture. It also has a great spa- slightly over priced, but if you are paying to stay there, definitely worth the visit. They also serve the best filtered coffee in Maputo. The ambience is great and for a second one could forget that they are in... More

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See 7 more reviews by SZavahir for Maputo
Cape Town Central, South Africa
Senior Contributor
22 reviews 22 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 April 2012
1
person found this review helpful

We were returning from our wonderful honeymoon at White Pearl Resort South of Maputo and decided to stay in Maputo whilst we were in Mozambique, and what better place then what we learnt was the place to stay at: The Polana Serena. I haven't got a lot of positive things to say about this overpriced hotel. It was very City... More

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Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 25 March 2012
1
person found this review helpful

I stayed here for business for a few days and have to say the hotel is just beautiful - the rooms are charming and the terraces overlooking the pool and ocean are lovely. Very high standard and clean. But I was a bit shocked by the prices in the hotel restaurant - the standard lunch buffet, while perfectly good, was... More

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Pietermaritzburg, South Africa
Senior Contributor
28 reviews 28 reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 24 March 2012

I booked into the Polana for the weekend of my birthday, in between two weeks of working in Maputo. Having stayed there before, I had high expectations for the room, which were more than met (with nice new touches after the 2010 renovation). What impressed me the most, though, was the exceptional level of service from all members of staff.... More

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See 4 more reviews by FrequentTravellerKV for Maputo
Maputo, Mozambique
Top Contributor
54 reviews 54 reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 29 February 2012
1
person found this review helpful

The hotel is generally good... It is very clean and the rooms are super comfortable. The staff are friendly however the quality of service is not so great for a 5-star hotel. More

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See 26 more reviews by ritesh17 for Maputo
London
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 27 February 2012
1
person found this review helpful

I stayed here for one week on business on my own and it was lovely. Food standard good, service all round good, no language barrier, spotless, faultless and just charming. Next time, I'll return with my husband! The spa was also lovely with a private little pool and great treatments. There was also an excellent gym with staff on hand... More

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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 21 February 2012

This is a lovely hotel but make sure you ask for your room to be in the main hotel otherwise you'll end up in the dark dingey small rooms beyond the pool and underground! Reception staff are very nice and well trained however the restaurant staff seem to be lacking in training and some are quite rude! Don't be forced... More

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Los Angeles
Senior Contributor
38 reviews 38 reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 19 February 2012

This is the second time that I stayed here and it was another great stay. Having seen and stayed at other hotels in Maputo, the only other hotel that rivals this is the Southern Sun. While the Southern Sun is cozy and quaint, the Polana is grand and opulent. A note on the rooms...the studio rooms are in the main... More

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See 2 more reviews by nep1984 for Maputo

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Additional Information about Polana Serena Hotel

Avenida Julius Nyerere 1380, Maputo 00100, Mozambique
Price range (per night):* RM1,058 - 1,357

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