We were told this is one of the two relatively well maintained and safe hotels in Abuja. Hotels is big and security is present (but not necessarily enacted). Last maintenance of the hotel was done probably decades ago. Rooms look shabby. After keeping the shower water open for 10 minutes in my room, water would come out of the floor...
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“I wanted to acknowledge your recent review of your stay at the Sheraton Abuja. Regretfully, the Hotel is not currently to the physical standard to which we aspire to achieve and is indeed due for full renovation later this year. That said, I would like to stress that we take the issue of guest security very seriously. We have, and...
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I think this hotel has been neglected. Food is bland and boring. Furniture is cracked and generally looks shabby for a branch of Sheraton. It is overdue for renovations. It is however spacious and well lit. And quite a distance from the airport (approximately 50km)
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“Thank you for your recent feedback concerning your stay at the Sheraton Abuja Hotel. The Hotel is indeed scheduled to begin later this year a full renovation and refurbishment. With regards to the food served, we have in fact during the last two weeks recruited a new Executive Chef and we aspire to raise considerably the standard of food being...
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On a recent business trip, I was booked to stay at the Sheraton in Abuja for a couple of weeks. First night was horrible, as I had just arrived late in the night, I was extremely exhausted, not having slept for 24 hours, and I just wanted to get to my room as fast as possible and rest. As my...
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“Thank you for posting your recent experience at the Sheraton Abuja Hotel.
Your feedback is most appreciated and I would like to support your observation that we are indeed working on a number of short-term improvements and initiatives pending the initiation of a full hotel refurbishment. Your positive comments with regards to the Hotel Staff will certainly be communicated accordingly”....
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Where can I start? First point is, pay big attention to your credit card. They billed US$ 5,000 to it when my bill was US$ 2,000. At this moment 2 weeks later, I am still waiting for a refund.
The rest: do not expect a standard Sheraton hotel. This Sheraton has all kinds of problems you can imagine. Here are...
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Thank you for your recent posting regarding your current stay at the Hotel. I would like to apologize for the inconvenience regarding the pre-authorization posting on your credit card. This matter was reported by you to Corporate Customer Services, communicated directly to us at Hotel level and your complaint immediately taken forward. The delay in receiving the refund is due...
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Do not expect Sheraton Abuja to be 5 stars by European standards but real efforts are made to renovate this huge hotel. Rooms in floors 7 and 8 in particular have nice wooden floor and more recent furniture. Mattresses are top quality and plenty of water pressure even in the upper floors. Food at the poolside restaurant is good and...
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“Thank you very much for the review and positive comments regarding your recent stay at the Hotel. As with all feedback, this will be passed on to all of the management and staff to read.
I apologize for the challenge related to card authorization. We have indeed experienced a number of challenges with credit card machines through our local bank...
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I have stayed here for 2 days, 1 night on a business trip. The hotel appears quiet impressive from the outside, once inside the good impression contnues right through the lobby/bar. The rooms I must say are quiet run down and old. They have the Sheraton look but but the furniture and decor is quiet old.
The beds are comfortable,...
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“Thank you for your review of the Sheraton Abuja Hotel. You constructive feedback was much appreciated and as with all reviews, these are indeed shared with the team.
I have noted the challenge with the Credit Card Payment and will certainly look into this, Since joining relatively recently as General Manager, I have implemented now free WIFI in all Guest...
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I can't believe I am paying $220 per night for this room. Pillow covers are stained. The lampshades by my bedside are torn, stained and hanging off the frame, so that I have the bare bulb glare. The sink tap barely has any force. The shower is turned towards the wall permanently as it is cemented at an angle and...
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“Thank you for communicating your recent experience at the Sheraton Abuja. Although never pleasant, receiving such feedback is helpful during this early period of my assignment as General Manager. There is really no excuse for the maintenance and cleanliness related issues pertaining to your room.
I assure you that this has been taken most seriously and I do share all...
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I think the Sheraton brand team have got look at dissassoiciating them selves from this hotel I stand by all other recent reviews of it lackluste uninspired taff who stand around whilst you wait for ages..very poor internet, basic rooms worthy of a 2 star hotel very noisy due to tiles outside and very outdated. needs a total refurb. There...
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“I read with concern your feedback with regards to your recent visit to the Sheraton Abuja Hotel. The Hotel is indeed due for a complete renovation beginning September of this year.
In the meantime, having recently taken over as General Manager and based upon feedback from guests of the Hotel, I have already implemented a few initiatives which should have...
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I have been to this hotel about 5 times in the last 4 years. The service is deteriorating fast. The management seems to have evaporated. Took me 55 minutes to check in (only 2 people in front). When I went to the room, no towels, no pillows. The laundry service was a disaster: had to call 3 times for pick...
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“Thank you for your review. I am sorry to learn that your experience at the Hotel has deteriorated over the various visits. There has indeed been a change in management at the Hotel and I have recently taken over as General Manager. My immediate focus is on the long term renovation plans whilst addressing some quick fix areas of the...
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Many of the things said in other reviews are true...I changed rooms three times to find one with working aircon, a decent shower, a door that locked and a safe. But the beds were comfortable and mine was very clean, with immaculate fresh bed linen and towels every day. Staff were largely helpful and although things were slow they were...
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“Thank you for your generally positive feedback concerning your stay. I was disturbed to read that you were unwell during your stay. If you would wish to share more information with me on this matter I would be delighted to hear from you (chris.newman@starwoodhotels.com) I trust that you are feeling much better as of now. Kind regards – Chris Newman...
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