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Chelsea Hotel

Plot 123 Cadastral Zone A0, Central Business District | PO Box 7069, Abuja, Nigeria
Hotel amenities
Chelsea Hotel
Ranked #16 of 31 hotels in Abuja
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18 reviews from our community

    Trip type
Traveller rating
    0
    3
    9
    5
    1
Date Rating
Lagos, Nigeria
1 review
3 of 5 stars Reviewed 7 May 2013

I'm currently staying in the hotel's CBA location. If one is here for pleasure, then the location is ideal. The staff are friendly and the food is okay. However, if one is here on business, better look for a hotel with a more reliable internet connection or carry your own modem. The wireless network doesn't work now and when it... More

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Great Britain
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
399 helpful votes 399 helpful votes
2 of 5 stars Reviewed 4 January 2013

This is a fairly new hotel, but you wouldn’t think so. The problem with this hotel, as with many things in Nigeria, is the complete absence of a proper maintenance programme, or when it is carried out it is more like an act of vandalism, with bewildering unnecessary holes made and damage caused to finishes, and nothing is ever finished... More

Was this review helpful? Yes 2
Patrick C, Director of Technology and Business at Chelsea Hotel, responded to this review
26 February 2013

This review has been circulated around the board. We value all our customers and we want you to know that by the next time you visit us, all the problems mentioned would have been taken care off. We are currently undergoing a total maintenance of the entire hotel, meaning that there would be some nooks and crannies that haven't been... More

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2 of 5 stars Reviewed 14 December 2012

IN SUMMARY – DON’T STAY HERE In brief my reasons for recommending you try elsewhere are listed. More detail if you want is listed below: • Misleading description of facilities on the hotel website. • Wifi does not work • No hot water in the bathroom • Very slow and poor service in the bar and restaurant • Unhelpful staff... More

Was this review helpful? Yes 1
See 2 more reviews by callumx for Abuja
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 December 2012

Friendly, helpful staff and clean rooms. That's it. I was there with colleagues. The wifi went down and although the IT guy eventually fixed each of our internet access, no-one thought to tell us all, so we all struggled for hours to make it work. The eating area ('restaurant' is putting it too high) is small, cramped and has minimal... More

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See 6 more reviews by Clownface10 for Abuja
Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 11 November 2012

Things started out poorly when they failed to honor my confirmed reservation at their main location. They did get me a room in their Wuse 2 location, and upgraded to a larger room. The room itself was very comfortable, especially compared to others in Abuja. But in the morning, I had no running water in my room. They had fixed... More

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See 3 more reviews by S H for Abuja
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 9 June 2012

I'm staying here now. The hotel staff is friendly, but the customer service is bad. For example, tonight, I had to call three times (during the span of three hours) to request a room service menu after the front desk attendant called someone to ask the first time. My husband tried to call me on the hotel's main line (the... More

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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 21 May 2012

Hotel staff were invariably pleasant and helpful. Internet access in all rooms worked well if a little slow. WiFi not functioning at time of the visit but was likely to be in the near future. Food good (as good as it gets in Nigeria for vegetarians). Room service prompt and accurate. Breakfasts good. I've stayed in the Rockview and Immaculate.... More

Was this review helpful? Yes 1
See 6 more reviews by Clownface10 for Abuja
San Salvador
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 May 2012

WUSE 2 location is ideal for people working in the Wuse 2 zone. Near the Hilton and Embassies in Wuse 2. Rooms are new, amenities are really nice and overall environment is clean. The breakfast is a bit spartan, and the food quality is ok, yet they can improve some aspect of their kitchen service, particularly the food preparation and... More

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See 3 more reviews by martinae94 for Abuja
San Francisco, California
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 23 April 2012

Summing up what most reviewers say - the hotel is VERY pricey and pretty poor. Our room was moldy as well and the carpets were actively filthy. That said, the restaurant was OK and the staff all friendly and willing to ignore our every complaint! I get the sense that this is standard fare in Abuja so maybe not a... More

Was this review helpful? Yes 1
Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 25 November 2011

This rated as a 4-star hotel ... I don't think so, although maybe this the standard in Nigeria. The prices seem to say it is of a high standard This is a relatively new hotel where the lobby looks fresh & attractive along with the pool area and bar. However, I was located in a room on the 4th floor... More

Was this review helpful? Yes 2
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Additional Information about Chelsea Hotel

Address: Plot 123 Cadastral Zone A0, Central Business District | PO Box 7069, Abuja, Nigeria
Region: Nigeria > Abuja State > Abuja
Amenities:
Bar/Lounge Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 31 hotels in Abuja
Price range (per night): RM830 - 3,019
Official Description (provided by the hotel):
Chelsea Hotel Central Area-Promoting the essence of exquisite style in the capital of Nigeria. Located 40 mins from the Airport in the Central Business District of Abuja. It offers a touch of African style to its already celebrated International appeal. Its facilities include - kitchenettes, suites, swimming pool, gym, 400-person conference hall, free wireless and many more.Chelsea Hotel Wuse 2 - New boutique hotel for business travelers located in the city center. It's facilities are limited but it compensates for this with its higher service standard and cheaper rates. ... more   less 

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