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Hotel Chez Lando

B.P. 1519 | Remera, Kigali, Rwanda
Hotel amenities
Hotel Chez Lando
Ranked #5 of 27 hotels in Kigali
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85 reviews from our community

    Trip type
Traveller rating
    11
    36
    28
    3
    7
Date Rating
Amsterdam, The Netherlands
Top Contributor
63 reviews 63 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 13 June 2013 NEW

Chez Lando was familiar to me as a restaurant and hang-out to meet both locals and visitors. Pool table and sportsbar are allways busy and the restaurant serves a variety of local and international food for reasonable prices. Staying in the hotel for the first time I was pleasantly surprised by the spacious rooms, bath facilities and balcony with a... More

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See 6 more reviews by werdlerswereld for Kigali
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
15 June 2013

Dear, we're pleased to see your review,it's an honour and an encouragement for us,we hope u'll come back at our Hotel in the future. you are always welcome at Chez Lando!! Byiringiro U. Patrick Customer care department More

London, England
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 June 2013

This is a pleasant quiet hotel. It is near the airport, economical and friendly. I stayed here for 6 nights in May 2013 on a business trip and would certainly stay here again. It is not a glossy international hotel, so if you want 24 hour room service, modern rooms, a swimming pool and a choice of restaurants then you... More

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See 3 more reviews by MASKT for Kigali
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
3 June 2013

Dear, Thanks for your interesting review,we will continue to improve our services and renovating our premises in order to ensure you a comfortable and decent stay with us. Welcome again at Chez lando, Byiringiro U. Patrick Customer care department More

Maseru
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 23 May 2013

I and my colleages were in Rwanda for a meeting, stayed five nights; the reception when we got there was terrible. We had made our reservations on line but when we got there, we found that they had changed our bookings, so that the overall bill could be very much higher, then they said our reservation was not confirmed, then... More

Was this review helpful? Yes 1
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
25 May 2013

Dear, we really apologize and concerned by the lack of customer care which may have occurred during your stay,it is not the purpose nor the vision of Hotel Chez Lando, we're working on it and we want to prevent this to happen again in the future.we're here for our customers and everyone of them is important for us. welcome again... More

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Maastricht, The Netherlands
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 22 May 2013

A convenient place to stay for some nights. I was there for a conference. It is located rather near to the airport, which is nice to avoid heavy traffic when flying out again. The service is good and kind. The kitchen is acceptable. It is better to find a good Italian restaurant near by. It is nice to sit on... More

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Byiringiro P, customer care at Hotel Chez Lando, responded to this review
25 May 2013

Dear, It's a pleasure for us to see your encouraging review,we hope to continue to offer you a decent service with quality in a friendly environment. You are always welcome at Chez Lando. Byiringiro U. Patrick Customer care department More

Muhanga
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 18 May 2013

Stayed one night with family - rooms are quite big and with mosquito net - most of the rooms have balcony or terrace - misunderstandings appeared between the restaurant and the reception (check bills), but problems could be solved in a polite way - breakfast was sufficent and you get what is important to start the day - lunch/dinner was... More

Was this review helpful? Yes 1
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
25 May 2013

Dear, Thanks for your interesting review,we will continue to ensure that best services are offered to our customers and that in a warm and friendly environment. Welcome again at Chez Lando Byiringiro U. Patrick Customer Care Department More

London, United Kingdom
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 24 March 2013

Our first night in Rwanda was here. Not the best hotel in the world, but a very decent 3* place. Big rooms, average food, very friendly staff. A good introduction to East Africa. Nothing more to add, but Trip Advisor wants a minimum of 200 words

Was this review helpful? Yes
See 5 more reviews by 929HML for Kigali
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
8 April 2013

Dear, It's a pleasure for us to see your interesting review,we hope you to stay with us during your coming visits;you're always welcome. Byiringiro U. Patrick Customer care department More

Surrey
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 9 March 2013

Stayed for 3 nights at this hotel recently during a business trip. The food is average, but the staff make up for that - they are really friendly and will do what they can to help. Breakfast is a small buffet of fruit, cereals, cheeses and cold meats, bread and pastries and a small selection of hot food ( beans,... More

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Byiringiro P, Customer Care at Hotel Chez Lando, responded to this review
11 March 2013

Dear, Thanks for your interesting and encouraging review,it's a great contribution to the improvement of our services in order to meet our customers requirements. You're always welcome at Chez Lando Hotel Byiringiro U. Patrick Customer care department More

rome
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 25 February 2013

Chez Lando is a good address for your stay in Kigali. It is clean, well kept, service is kind. Rooms can be a bit noisy, especially those on ground floor. Food is also ok with too big restaurant areas.

Was this review helpful? Yes
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
6 March 2013

Dear, Thanks for your review,we're glad to hear that you appreciate your stay with us,we're still improving our services and we consider every review as a precious contribution. Welcome again at Hotel Chez Lando Byiringiro U. Patrick Customer care department More

Altrincham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 23 February 2013

My colleague and I were placed here by our client agency. We stayed one week, before I suggested another hotel (Umubano) might be quieter in terms of traffic noise. Basically, it is a very pleasant hotel in terms of gardens, greenery, rooms, and food quality. Staff were pleasant too. The main problem (for me) was traffic noise (roads now surround... More

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Byiringiro P, customer care at Hotel Chez Lando, responded to this review
6 March 2013

Dear, Thanks for your review,It's a pleasure for us and a precious contribution to our service improvement,we're working on the solution of reducing the noise caused by an increasing traffic near the Hotel especially in some of the rooms near the main road and we hope to resolve this issue soon.We are also taking note of the other observations u... More

Washington, DC
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 27 January 2013

While not a "5-star" hotel in the conventional sense, I think Chez Lando is the best value for its price in Kigali. The bungalow rooms are spacious and well-apportioned, the beds are comfortable and the bathrooms are quite nice as well. The environment overall is great, with trees and very nice landscaping. Breakfast was nice, and the staff very responsive.... More

Was this review helpful? Yes 1
Byiringiro P, customer care at Hotel Chez Lando, responded to this review
6 March 2013

Dear, Thanks for your encouraging and interesting review,we will continue to improve our services and renovating our premises in order to ensure you a comfortable and decent stay with us. Welcome again at Chez lando, Byiringiro U. Patrick Customer care department More

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Additional Information about Hotel Chez Lando

Also Known As:
Chez Lando Kigali
Address: B.P. 1519 | Remera, Kigali, Rwanda
Region: Rwanda > Kigali Province > Kigali
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#2 Best Value Hotels in Kigali
Price range (per night): RM188 - 313
Official Description (provided by the hotel):
Hotel Chez Lando, is your first window to Rwanda. At Chez Lando, we apply the tradition of Rwandan hospitality to the needs of modern travelers; we cater to the smallest detail of your stay. Our quaint garden-style hotel is located just five minutes from Kigali International Airport and is right on the way to the heart of town. ... more   less 

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