We had a wonderful experience with concierge, they organised a day trip, tuktuk's, taxi's & even scooter hire. The staff in every area were very attentive & polite. The breakfast provided something for everyone. Thankyou

The hotel is ok. THe walls between rooms are too thin, we could hear the noise of toilet flushing in the room next to us and my friends' conversation. However, the services in the restaurant is not so good. One of the waitress 's attitude was so rude and impolite to us. The waiter or waitress need to be trained... More

Warm friendly service & a great base to explore all there is to see and do in the area. Lovely well maintained garden area and a great lobby / bar area. Rooms are a bit dated in terms of decor but very spacious, comfortable & clean. Varied & tasty menu in general & great that breakfast is available from early... More

This is very tired hotel indeed. A good facelift is badly needed. Having said that the rooms etc are clean and the staff are great. The free shuttle bus into town is good but the pick up is only limited to two times in the evening, having said that negotiate with a tuk tuk driver and you should pay about... More

I have stayed at the Holiday Inn Chiang Mai around 15 times over the past 5 years, a total of 35 nights. The hotel has undergone some recent renovations including major room improvements. The staff are friendly and quick to assist with any and all requests. The dinner buffet is superb and there is an excellent breakfast selection. I recommend... More

I had my second visit to this hotel in April 2013 and I found it just as great as last time. The staff are excellent and very helpful and a lot of them remebered me from my last stay. I booked an executive room ( thought Priorty Club) which was large and very clean. Food was great with lots of... More

For Stella - whom I had the pleasure of meeting at the lunch buffet. We were absolutely delighted with this hotel from the moment we arrived right through our stay. We found the staff were very friendly and courteous and most helpful when we had a query. Our room was excellent, very clean and spacious. The bathroom was excellent -... More

This hotel is a short tuk-tuk ride to he center of the city, and there were plenty of in front of the hotel. It's also easy getting to and from the airport. The rates were reasonable. Staff were attentive and helpful. They also gave us tips about tuk-tuk rates to make sure we wouldn't get ripped off.

We stay me and my partner in this hotel for 10 nights and as a part from IHG chian we expected a very good and consistent service however , some area such us the bar we already got what we expect but some area like the pool which the staff there busy using their mobile phone more than looking after... More