Anyone can build a hotel and furnish it nicely, equip it with anything you might possibly need to make your stay more pleasant. Some can have a fantastic location close to the action, and some great restaurants. But nobody I have ever come across in any hotel of any class anywhere in the world has people like those at the... More

This hotel is brilliant and the staff are super - so polite, friendly and helpful! We were orginally only due to stay here one night, as we had booked to go up to Sapa after that. Unfortunately we weren't very well (see review of Mango Bay!) and ended up cancelling our trip to Sapa. The hotel, who had originally booked... More

Booked this hotel due to the great reviews given and yes everything good is true and more. We arrived after a long trip from Halong Bay and just wanted to rest and the front desk staff immediately served us a nice drink and towel and seat while they checked us in smoothly. We got a spacious room with a nice... More

This ticked so many boxes, Firstly fantastic staff they went above and beyond. My husband left his credit card at a restaurant out by Westlake and the staff advised us of this as soon as we returned to the hotel, had organised it's return and then wouldn't accept a tip as they said it's just part of their job. We... More

In terms of value, this is one of the best hotels I've ever stayed at. Great location, cheap, spotlessly clean, elegant rooms, great breakfast and very accommodating staff. The receptionist was particularly fantastic. thank you.

Second visit to Hanoi but our first to Elegance Diamond Hotel. This hotel is not only in an excellent location but has the most superior appointed rooms & even has the benefit of not only free wifi but a lap top to use in your room. The staff are exceptional friendly without being overboard & cater to your every whim.... More

the room was very comfortable, if just a bit small with a well fitted - out bathroom....large bed with a 5 out of 5 rating on my pillow comfy scale. The air-con was quiet and was smartly situated so it did'nt blow directly on the bed....free internet thru lap top in your room. Buffet breaky was terrific, great view of... More

From the moment you enter the hotel, to the sad moment that you leave, you are in excellent hands at the Hanoi Elegance Diamond Hotel. The floors gleam, the linens are crisp and new, the staff goes to any length to help you and the breakfast is fresh and delicious. The location is perfect, minutes from everything you want to... More

First experience of a Vietnamese hotels and hospitality on arriving in Hanoi...and we weren't disappointed. We were welcomed with a cold flannel and cool, fruit drink whilst our bags we taken to our room. The staff were incredibly helpful and so friendly. The hotel is in a perfect location for the old town, with a real buzzy feel as soon... More