Rooms rather smaller but very cute . Computer in the room was definitely plus. Bed was very comfortable, and people working in this hotel are very helpful . Hotel has elevator . Hotel is in walking distance to the main tourist attraction .

It's that good. Many have written great reviews about this hotel. And all of them were right. This is a great place to stay in the Old Quarters of Hanoi. The staff are a smiling lot. Ever helpful. We were even given a room, without charge, for 5 hours to relax and change before taking the night train to Hoi... More

Booked 2 nights here in advance, showed up and were told to put our bags down and have some tea and candy before checking in. Smiles all around. Then we checked in and told reception that we were thinking of planning an overnight Halong Bay tour, and we wondered if we could stay one night, then do the tour, and... More

10/10 best customer service. Friendliest people and was a pleasure meeting everyone. Had a great stay, staff were so helpful in, organizing trips, train tickets and anywhere we needed to go. we needed to stay few extra nights and it was sorted no problems. Wifi was high speed. Would recommend to all my family at friends.

We stayed here for 3 nights. Rooms are good but no any windows. Staffs are helpful and friendly. Hotel's location is in a little street that you can see local people daily life. Around hotel has market and many food carts,so you can eat cheap Vietnamese food.

Lovely everytime when entering foyer, elevators very efficient. Very comfortable and quiet and staff are very helpful and not overbearing. This place is amazing, so clean, large and a pleasure to stay.

This is a long narrow hotel like all the rest in the old city of Hanoi. Everything is long and narrow as in the old days, taxes were paid by the amount of street frontage you had, so you find this to be the norm in almost all Vietnam, and elsewhere too. Everything was fine here. Plenty of narrow streets... More

We stayed at the Charming hotel for 3 nights and although its not the most luxurious place you'll ever stay the high quality service we received made up for the slightly disappointing rooms. We arrived on the overnight train from Denang and although there was a bit of confusion with our pick up, when we arrived were quickly checked in... More

The hotel is pretty small but room is good and very clean. There is PC provided inside the room as well as WiFi at the lobby. Great service staffs. They were very helpful , polite and good English communication. I was booked my trip to Halong Bay and Sapa from the staffs recommended. And yes! It's really great. Location is... More