We booked our room 2 mos before our actual stay during the 50% off for accor members. we arrived very late at 2am knowing that our deluxe room was not available because the lock was faulty and they didn't get to clean the room. What an excuse! They let us stay in a standard room and given free breakfast. The... More

We chose this hotel in order to catch a night train to Lao Cai. The hotel is new and rooms are very comfortable. We did not have time to try out the restaurant, but overall we were very happy with our stay at the hotel and the service and facilities provided.

I stayed in the Mercure Hanoi La Gare on a business trip recently, for 4 nights. The room was very comfortable, and I'd read some reviews on here that mentioned the noise from the train station but I didn't hear a thing! It was perfect for my trip and is in a very convenient location for both work and tourism.... More

The hotel itself is clean, tidy & sufficient for its purpose (sleeping). It is after all a big chain hotel, and it has the feel of a big chain hotel (sterile and impersonal). The staff didn't say hello, smile, make eye contact or even acknowledge you unless you were standing directly infront of then (except for the doorman who always... More

The hotel is just within walking distance (100m) to Hanoi train station. It's good choice for stop over if your next destination is via train. e.g. to Sapa. Free WiFi everywhere in the hotel and making trip planning a breeze. The feel of the room is actually very close to the one we stayed in Zurich. Show that the hotel... More

Good hotel - not the biggest or plushest but a great location near to the main attractions and with good rooms. Restaurant is fairly small with a little bit of “style over practicality” e.g. the sofas they have as seating on some tables are too deep to make it comfortable sitting and eating but that's a minor point as there... More

Stayed here for two nights and would return. Staff very friendly and most helpful. Room was on the small side, but very clean and as we were out exploring the city most of the day it met our needs. Breakfast buffet was extensive and very good.

This is my first time here with my friend, i chose on the top floor (escape from the railway noise as seen in many comments here). So, we got the very nice room. Tidy, clean and reasonable price. We had a great time in this hotel. Friendly and helpful staffs.

This hotel's location is within walking distance to Ga Ha Noi, Hanoi's main railway station and gateway to Lao Cai and Sapa. Our room was located a few floors above the busy street below but it was quiet inside due to adequate soundproofing of the windows and walls. It was clean as was the bathroom. The room had a modern... More