The Sheraton sits on West Lake so has good views (although grey weather when we were there). It's a good example of Sheraton with fair sized comfortable rooms. Free water provided every day and, although you have to pay to have internet access in the room, there is unlimited access in the lobby. Their steak restaurant is expensive which probably... More

Brilliant, loved it. From check in to check out. Really impressed. I had read some of the reviews prior to arrival and was a bit concerned, Its not the most modern hotel but it has an elegant level of comfort. The staff are really well trained. The room was immaculate. Service is excellent through out the hotel. Notably the exec... More

This is one of the nicest Sheraton hotels I have stayed at. Service was really good. The rooms were large and quite nice. The view of the lake from our room was beautiful. I like that they have a free shuttle that goes to downtown 3 times a day. We used it several times on our stay there. The only... More

I visited hanoi for the first time in my life with not great expectations from the hotel. But I was pleasantly surprised with the quality, class, service and the hotel itself. Being a Gold member of SPG, I was upgraded to a room in top floor right opposite the room in which the US president stayed. What a privilege. Lot... More

We took the limo from the airport and we were wowed by the BMW 7 series which picked us up. It had Wifi and also cold towels and fruit to refresh ourselves with. A smooth, quiet 30-40 min journey to the hotel. When we arrived in the late evening, we were ushered to the Executive Lounge up at the 17th... More

As a first time visitor to Hanoi, I chose to stay in a brand name hotel than trying out other local hotels. The location is good and the view of the lake around is spectacular. It has everything that meet the Sheraton standards except it is bit dated. The mushy smell linger even at the lobby the moment you step... More

This hotel does the big things right—spacious rooms, delicious food (although expensive), professional staff at the front desk. But it was the little things that were frustrating. For example, my reservation included free internet but when I tried to connect in my room I was asked to select a payment option. Then when I selected one (assuming that I could... More

I like this Sheraton a lot. Quite, clean and excellent breakfast buffet. You need to take a taxi to get to down town. Nice spa and fittness. Big rooms - I think I had one of the standard rooms.From airport by taxi it is about 30-45 minutes depending on traffic.

Sheraton in Hanoi is near West Lake. He staff were very helpful. Rooms were excellent. It's the Sheraton standards I guess. There are 4 complementary water bottles, two in the room and two in the bathroom. We got a room with the West Lake view. There is a tennis court, fitness centre and a nice pool. However, food options outside... More