Crowne Plaza West Hanoi (Vietnam): See 99 Hotel Reviews and 60 Photos

Also Known As:: Crowne Plaza West Hanoi Hotel; Crowne Plaza West Hanoi Hotel Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam

Phone Number:

Region: Vietnam > Hanoi

Amenities:

Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#8 Luxury Hotels in Hanoi

#18 Business Hotels in Hanoi

#71 Family Hotels in Hanoi

Price range (per night): RM301 - 413

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more less

Reservation Options:: TripAdvisor is proud to partner with Travelocity, Expedia, IHG, Booking.com, Priceline, Agoda, Cheap Tickets, Venere, Hotels.com and HotelsClick so you can book your Crowne Plaza West Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

ABoyBKK

Bangkok

Senior Reviewer

9 reviews

8 hotel reviews

Reviews in 7 cities

4 helpful votes

“FIVE STARS HOTEL”

Reviewed 19 June 2013 NEW

Great hotel....with the charming staff. The room was large and clean. Our room on the Executive Club floor and the Executive Club staff are friendly. I have Excellent Happy hours at Executive Club lounge. The check in and check out are professional with staff recognize my Platinum card. The breakfast is very good quality. Thank you to give me the... More

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ABoyBKK has 1 more review of Crowne Plaza West Hanoi

“Five stars hotel”

Reviewed 25 January 2013

W B

Sydney

2 reviews

Reviews in 2 cities

“Excellent service, an oasis in busy Hanoi”

Reviewed 4 June 2013

We were very impressed with this hotel. It offers very good value for money particularly the Executive Lounge package. The staff there cannot do enough to make the experience enjoyable. The hotel itself is away from the hustle and bustle of the Old Quarter, around 20 minutes in a taxi. Some would see this as a negative point however we... More

Dear W B, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this great comment. We are pleased to know that you are satisfied with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we... More

m328

London

Contributor

11 reviews

11 hotel reviews

Reviews in 11 cities

13 helpful votes

“Always a positive experience”

Reviewed 30 May 2013

I've stayed at this hotel 3 times in the past year and have always been impressed. The hotel itself is clean and modern. Rooms and facilities are all of a good standard and well maintained. Without exception every member of staff has been friendly and helpful - they really make you feel welcome. The only downside is that the hotel... More

Dear m328, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this great comment. We are pleased to know that you are satisfied with our services and facilities. We will continue to work hard to meet our customer’s requirement. Thank you and hope to welcome you again in the near future.... More

giangdl

New York City, New York

1 review

“Wonderful Service”

Reviewed 20 May 2013

Our family stayed at the executive floor and had access to the lounge. It is one of the best lounge that we have been too. The staff knew us by names, they even helped take care of my son for us to enjoy the time. Recommend!

Dear giangdl, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this great comment. We are pleased to know that you are satisfied with our services and facilities. We will continue to work hard to meet our customers' requirement. We will pass your comments to service team so that we can... More

Reavis

Eppstein, Germany

2 helpful votes

“A wonderful stay”

Reviewed 6 March 2013

Everyone in the hotel made me feel as if I was the most important guest ever. Spontaneously and naturally friendly and helpful, they all contributed to try to give me a pleasant and comfortable stay. From little gestures (the room cleaner saw I wanted more water and made a point to bring additional bottles) to big ones (I fell sick... More

Was this review helpful? Yes 2

Dear Reavis, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

LoyaltyLobby

Los Angeles, California

Top Contributor

70 reviews

70 hotel reviews

Reviews in 31 cities

63 helpful votes

“Great hotel but staff English skills lacking”

Reviewed 5 March 2013 via mobile

Modern Crowne Plaza hotel and excellent Priority Club Platinum recognition. Very good club lounge on the 24th floor with private check in/out. Breakfast, afternoon tea & evening cocktails. Very spacious and modern fitness center. Loved the dry sauna that could have been bit hotter. The only problem that I had was the lack of English proficiency of some of the... More

Dear LoyaltyLobby, Thank you very much for your recent stay and your great comment about our hotel. We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need. In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for... More

Charron

Zhanjiang, China

56 reviews

53 hotel reviews

32 helpful votes

“I felt very comfortable to stay here. Excellent hotel.”

Reviewed 28 February 2013

It is my first time to go to Vietnam. I understand that the public transportation system is not that developed and I can't speak Vietnamese either. So I would take the brand of the hotel as well as its comfort into consideration when making booking. Although this hotel is not located in urban district, it takes only 25 minutes from... More

Dear Charron, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

Wun Tong L

Hong Kong, China

Senior Contributor

21 reviews

Reviews in 12 cities

7 helpful votes

“Poor service in Lackah”

Reviewed 15 February 2013 via mobile

I stayed in this hotel for two days during the Chinese New Years. There were a lot of tourists. The service of the hotel in general was efficient and friendly. It is in the western part of Hanoi so it is not close to the tourist attractions such as the old quarter of the city. As it was the holiday... More

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Dear “Wun Tong L”, Thank you for your stay with us at Crowne Plaza West Hanoi. We would also like to say thank you for taking time to post this review on TripAdvisor. All comments are valued and appreciated. We appreciate your comments about the services in Lackah restaurant and feel really sorry about it. We have pass your comments... More

yeadrian

Georgetown, Malaysia

45 reviews

29 hotel reviews

Reviews in 15 cities

39 helpful votes

“Jewel in Hanoi's Crowne”

Reviewed 7 February 2013

Delightful property, new and stylish. Rooms are well appointed with tasteful contemporary decor. Kinda makes it feel like an Intercontinental. One of the best things I loved about this hotel is the large bathroom, equipped also with a huge glass screen separating the bedroom and bathroom (with a privacy screen too!). This thoughtful feature makes soaking in the nice large... More

See 2 more reviews by yeadrian for Hanoi

Dear yeadrian, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. We are pleased to know that you satisfy with our services and facilities. We will continue to work hard to meet our customer’s requirement. We will pass your comments to service team so that we can do... More

huckcanada

Singapore, Singapore

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

8 helpful votes

“great value hotel”

Reviewed 3 February 2013

Hotel is 35-40 minutes away from old quarter, but taxi was cheap ($7-10 USD) and honest. We did not mind being away from the noise of the city centre. Staff and service excellent. 2 examples. We had an email mixup for airport taxi pickup on our arrival, and to make amends we got free access (normally you pay extra $)... More

"Dear huckcanada, Thank you very much for your recent stay and your great comment about our hotel. We are happy to know that you enjoyed our room and services. We will continue to work harder to meet customer’s need. In the mean time, Crowne Plaza has just announced a region wide sale, with 30% off our rates including breakfast for... More

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Crowne Plaza West Hanoi Hotel Reviews, Hanoi

Crowne Plaza West Hanoi

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