After doing a large market study in Hanoi, we booked in San Souci IV and really loved it ! We arrived very late on the first night and unfortunately we had to face a power cut in the street when arriving at the hotel (light, elevator, air con etc... all off !). The manager offered us a room in another... More

The frontdesk staff , Yen & others, make you feel very welcome. Yen even gave me discounts on the room & tour without me asking! I booked a 1 night Mai Chau tour through them, which was fantasitic! Got to see rice fields backed by majestic mountains, & ride a bicycle around rice fields & villages. A good alternative if... More

We booked the Sans Souci IV for 5 nights and were very happy with our choice . Even though it is a central location and the room had a balcony , it was quiet at night . We did not even hear the cathedral bells . Yen made sure we had everything we needed , a cheap laundry service ,... More

My family and I stayed for 4 nights at San Souchi IV Hotel, and in between took a trip to Sapa. We have thoroughly enjoyed our stay at the hotel. The hospitality and helpfulness are really commendable. Returning from Sapa in the wee hour of the morning, the hotel staffs have gone the extra miles to prepare breakfast for us,... More

Good location. Very good rooms for the price. But most of all the friendly service. Michael and Yen were brilliant and made such a difference to the trip. I would happily go back again. More

Great location. Very tidy spacious rooms. Great friendly, helpful staff. Great breakfast. Helpful with tours and trains. Mai Chau trip disappointing, recommend another tour. More

Just returned from a 3 night stay... Loved every minute. The hotel is in a great location and the staff (especially Michael and Yen) are so friendly and helpful. Could not fault this hotel, I am very impressed and would recommend to all! More

I was very surprised at how nice the rooms were for the price: good beds, modern furniture, good decor, good light. I stayed first in a nice room on the 5th floor where the only minor issue was that the vent above the bathroom would leak water when you would first turn on the lights. When I returned to Hanoi,... More

We stayed for two nights and another night in the cruise ( Bhaya Classic) arranged by the Hotel... The booking directly thru e-mail went off well, except for the over enthusiasm of the staff to arrange for my visa on arrival which went bad. Sans Souci!!, we arranged visa at home country and from then on, it was quite a... More