The hotel is in a central location and in a pleasant area. There is a pretty square with cafes nearby. The staff are very friendly and make the effort to ensure you have a good taxi company when you need it, assist you with where you are going and go out of their way to be helpful.
We stayed on...
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Very nice hotel, with great shops and restaurants. The staff very helpful and friendly. Centrally located, this is a great hotel to stay in while touring Hanoi. Luxury shops such as Gucci are across the streets. The rooms are nice, but in all honesty, could use a little renovation. Wouldn't hesitate to stay there again!
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Dear JakeSG,
Thank you for taking the time to write a response after your stay in our hotel in December 2011,
I am very happy to read your comments about your recent stay and glad that you found the location to be convenient for touring and shopping. Also, I am delighted to read your good impression of our Team members....
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Hilton always have good service. This hotel is no exception. Not much of complains. Walking distance to the popular lake. Stayed in the executive floor. Breakfasts and lounge facilities were mediocre and pretty disappointing. The room was big. The staff was helpful and friendly.
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Dear Tony Y,
Thank you very much for your comments on this website.
I am delighted that you found our location to be a convenient access to the famous Hoan Kiem lake. I am also happy to read that you found our guest rooms to be spacious and that you had a positive impression on the helpfulness and friendliness our...
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I have just come back from the Mother's day brunch at the Hanoi Hilton Opera, and this is the second time I have gone too a brunch here, the other one I was lucky enough to celebrate Christmas lunch . Firstly, I really don't go for Buffet's but this one is to die for, the food is so fresh, good...
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Dear Judyorchid,
Thank you very much for your kind comments after your recent dinning experience in Ba Mien.
I am glad to know that you had an enjoyable Mother's day brunch with your son at our hotel. Your very detailed comments will serve as an encouragement to us all as we strive to continuously improve the quality of our services....
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We startedhere on our honeymoon. Despite our early arrival, they checked us in right away, to an upgraded room, which was very clean and spacious. Soon after, there was a knock at the door and room service delivered a selection of chocolate mousses and truffles for our honeymoon.
We only stayed one night before heading off to Ha long bay...
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Dear Claire B,
Thank you very much for your comments on this website.
I am happy to hear that you had an enjoyable and memorable honeymoon stay at our property. While we strive hard to exceed the expectations of our guests and it is always a delight to receive such positive comment.
We look forward to welcoming you “home” upon...
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Stayed here for 5 nights in April, one of the best experiences we have had. My husband and I have stayed in Hiltons around the world and as Diamond members of Hilton Honors spend a good amount of time in Hilton properties. The Dir of Operations here, Gerard Walker single handedly made this one of our best experiences. Gerard was...
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Dear Andywoo1,
Thank you very much for your comments on this website.
It is our pleasure to note that your stay at our hotel is “one of the best experiences” you have had. This generous comment as well as your satisfaction with our executive lounge service, our food, wine and breakfast will be shared with all of our Team Members....
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Lovely lovely lovely service, rooms, breakfast and services.
Pol a bit small.
Wonderful entertainment each afternoon in the enormous foyer.
Room service lovely.
Great location close to good food and shopping.
Breakfast was the best we have had anywhere in Vietnam.
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Dear isaaustralia,
Thank you very much for your kind comments after your recent stay.
I am glad to know that you had an enjoyable time at our hotel. The fact that you found our hotel to be in “great location” with “best breakfast” and “lovely service” will be shared among our Team and will serve as an encouragement to us...
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Initially was disbelief that they actually used the name known worldwide as the infamous Prisoner of War camp.
When I was there (longer ago than TripAdvisor would let me list) it was the best hotel in the city. It is just feet away from the actual grounds where the U.S. Embassy was located and eventually overrun. (An image immortalized on...
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Dear Bentheredunthat,
Thank you very much for your comments on this website.
I am happy to hear that you enjoyed your stay at the Hilton Hanoi Opera. Your positive feedback with respect to our Concierge team will be shared with all of our Team Members as feedback is always important in reviewing and enhancing the level of service and facilities...
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Stayed at this hotel for 3 nights while on holiday in Vietnam and couldn't find fault about anything.
Situated in the French Quarter, its location is perfect and within walking distance to the lake and the magnificent Old Quarter.
Our bedroom and en-suite were very spacious and spotlessly clean.
Breakfast was superb and catered for all tastes.
Sports bar was...
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Dear 100Andy,
Thank you very much for your positive comments after your stay.
I am happy to know that you enjoyed your stay at Hilton Hanoi Opera and you found our location to be “perfect” and the bedroom, breakfast and sport bar were to your liking. These generous comments will be shared with all of our team members so that...
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I used this hotel as a base to visit northern Vietnam and Hanoi, staying here four different nights over 9 days in April 2012. The service is what makes this hotel different from others. All staff members that I met were friendly and accommodating. They seemed to sincerely want to help make my stay as enjoyable as possible. I was...
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Dear ChinaShrek,
Thank you very much for your kind comments after your recent stay.
I am delighted to hear that you were satisfied with our service and that our staff were friendly and accommodating. Your comment will definitely encourage our Team in our endeavor to exceed our guests’ expectations while staying with us.
ChinaShrek, I hope that we will be...
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