We had 3 nights at this hotel in March 2012, booked through InterAsia in Oz. On arrival we were given the keys to suite 508, across the street from the main section of the hotel, and with an elevator! The room was clean and had everything we needed, including a comfy bed. This room I feel is one of the... More

Hotel in good location. It is split into two sections - one part across the narrow street. Our rooms were adequate for Hanoi style rooms and quiet - even when we had a suite overlooking the street. Breakfast was OK but only buffet style without anyone cooking eggs to your liking so, as with most buffets, food was not hot.... More

Having booked a trip with Intrepid we arrived a day early so booked this hotel for the extra night to avoid moving rooms.We paid more but thought it would be more convenient. The room we were shown was awful , stuffy and not 100% clean . Having read previous reviews we asked for another room but were told none were... More

The Hong Ncog 1 was booked through Intrapid on a Hanoi to Bangkok tour. We booked one extra day before the tour and were picked up from the airport by the hotel for a $20.00 fee. When arriving we were first offered room 305 which had no real window and we asked for a different room with a view which... More

First of all, this hotel was recommended and booked for us by Sinh tourist cafe. We booked a deluxe room for four nights, and the room given to us was at the 5 floor with no elevator. The Hotel position was ok, staff desk ok ,but breakfast if you were late after nine o'clock nothing was left. In my opinion... More

Good location, clean secure and good service. Breakfast only downside- really greasy. Also, electrics and plumbing a little dubious (but all worked fine!) More

Central location, small friendly vietnamese decorated hotel. They sent me an email upfront whether we wanted a pick up of the airport or not. The rooms were big, the bathroom ok, the warm breakfast could be warmer, but there was a good choice. The manager helped us patiently to organize our trip to sapa (train)/ halong bay (cruise)/ hcmc (flight).... More

As I arrived 8pm at the hotel (added "late arrival" on the booking form) I was told they had no room for me. They reception staff insisted to take me to the Hong Ngoc 2 hotel, where I stayed the first night (10min walk away). I had organised a pick up for the following morning (for my cooking class) and... More

When we checked in at Hong Ngoc we were shown up to the 8th floor (no lift) to our room which to our surprise was in the roof!!! I asked the receptionist if it was possible to move floors to closer to the ground floor and my request was satisfied. We were moved the the 4th floor in what on... More