last week there was a fire during the night and the alarm did no work. Luckily there was nobody hurt but it was quite dangerous to everybody. It is not acceptable that a fire alarm did not work and the management just kept quiet.

The Westlake location is perfect and the hotel is a little retro, but very comfortable. Our room (a "signature room") was very spacious with a great view and comfortable bed and the staff was always polite and helpful. It was a great bargain for the price. The food and service in the Chinese Restaurant was pretty poor, but the downstairs... More

The Hanoi Club proved to be a nice getaway from the bustling chaos. The West Lake area is more quiet and more "homey" than Old Quarter and Hoan Kiem Lake areas. Some pros: Comfortable beds, nice view of both the city and the lake. Service was ok, they tried hard and were quite welcoming. Great location, especially for those who... More

This hotel is not worth the money paid to stay in a four star hotel. The lobby is always freezing cold, unwelcoming and the staff particularly in the restaurant do not understand the English language well enough to be working in the service industry. I stayed in the Hanoi Club Hotel with my husband in January 2013, I felt disappointed... More

The Hanoi Club is slightly out of the way of the hussle and bussle of the everyday life of Hanoi and this is a very good thing. After experiencing the madness of the streets and markets this hotel is a welcoming island of peace. Beautifully decorated and furnished the rooms are spacious and clean. Staff were helpful even though at... More

I stayed in Hanoi Club for one week on a business trip. The rooms are nice except the shower which only has rain fall shower head but no shower head on a hose. This means you first have to adjust the water temperature hiding behind the shower curtain. Hanoi Club has a well equipped gym and a pool next to... More

This is a lovely hotel just nicely tucked away from the hustle and bustle of this mad city! They definitely pay attention to detail and the hotel has everything you need. Rooms are large, very clean and well maintained with lovely large towels and bath robes provided along with TV, safe, tea/coffee facilities, nice smellies and mini bar (extra cost).... More

This was my first time to Hanoi - a chaotic but fascinating City. The Hanoi Club offered an oasis of peace and tranquility away from the noise of the City (taxi horns, amongst many other things). Good rooms, effective aircon, useful sized safe, although the glass wall to the bathroom (there is a blind) is a bit disconcerting at first.... More

What I liked - Renovated big room with bath in the middle and comfortable bed - AC working well - Location on the lake with 25m pool - good value What i didnt like - taxi to go to the city center - but well worth its 3$ cost - old fashioned otel