The rooms are clean and comfortable, however we were highly dissappointed with the staff who were very dishonest. When we arrived they indicated only their most expensive room was still available, however we had seen on a booking website that they still had they cheapest rooms available. They claimed this was incorrect and the booking site got it wrong. We... More

Worm attitude, very helpful, comfort and clean. Recommended. We 2 couples stayed at the hotel for 5 nights on Februar 2013. From the first evening we got a very kind and worm attitude from the owner and her family. We got helpful information about Hannoi, we booked tours and changed money in fare rate. We left our luggage when we... More

Although this hotel could use a makeover (like all budget places in Hanoi), it's good value for your money. The rooms are clean and staff are extremely helpful. It's nestled in the Old Quarter, so it can get a bit noisy at night if you get a room facing the street, which is what we did (because it was the... More

This hotel offers excellent value for money, being centrally located (about 10 minutes on foot from Hoan Kiem Lake) and relatively inexpensive. The taxi service to and from the airport is also invaluable at $17 for the 45 minute journey. The staff are helpful in arranging tours to major tourist spots, such as Ha Long Bay, and in our case... More

Great hotel with clean rooms in a quieter street in the Old Quarter. Ask for a room in the back and you will hardly hear any noise. Windows can open, but there’s little space between the buildings, so there’s no view, but the advantage is that the room is still dark after sunrise. And the best part: beds are (relatively)... More

The staff is very Nice, the rooms are very clean and breaky is included and the standard bread, jam, egg like in most places. We were very satisfied although there were constructions right the Next house. But they gave us a very good discount on the double room.

Arrived at the hotel after a terrible flight and was welcomed warmly with Tea and bananas. The staff were friendly and welcoming. We booked our train tickets to Sapa and Halong Bay trip through the hotel with no hassles and for average prices. Although their idea of delux sleeping carriage is a little different to mine. We were worried that... More

A small hotel that offers extraordinary service right from the airport pickup . The tours they offer are competitive and guaranteed. I was their first opera singer guest. The personal warmth that radiated from the owners and staff resulted in two parties during our nine day stay. We would definitely stay there on our next trip to Hanoi. We now... More

We stayed recently at the Joy Journey Hotel and loved it. The staff was friendly and very helpful. The rooms were clean and spacious. We were picked up at the airport as I asked and found him waiting for us as we exited. The trips we took through the hotel were great and everytime we came back after a day... More