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All 282 Ho Chi Minh City hotels »

Sheraton Saigon Hotel & Towers

5.0 of 5
88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
Hotel amenities
Sheraton Saigon Hotel & Towers
Ranked #18 of 282 hotels in Ho Chi Minh City
4.0 of 5 stars 471 Reviews
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471 reviews from our community

What travellers say about this hotel
  • Grand Tower(33)
  • Very good(28)
  • Breakfast buffet(22)
  • Great location(16)
  • Club lounge(16)
  • Room service(10)
  • Swimming pool(6)
  • Park Hyatt(6)
  • Flat screen TV(4)
  • Ben Thanh market(4)
Traveller rating
    226
    181
    39
    20
    5
Only show reviews for Family (63) | Couples (153) | Business (124)
Date Rating
Amsterdam, The Netherlands
Senior Contributor
24 reviews 24 reviews
Reviews in 21 cities Reviews in 21 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 26 May 2012 NEW

This hotel located in downtown HCMC is not my favorite place. Breakfast is moderate and in a very crowded place. Rooms are OK but not special. The view from the towers is very nice. Hotel is very busy and full with tourists. Would prefer more relaxed environment. More

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Adelaide, Australia
Senior Contributor
36 reviews 36 reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW

This was a nice hotel without being special but the location was fantastic as it was possible to walk to most of the tourist sights. Breakfast was great and it took 3 mornings to discover all of the food although they didn't cope well on our last day as it was extremely busy More

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See 2 more reviews by janineor for Ho Chi Minh City
SheratonSaigon Hotel and Towers, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
23 May 2012

Dear janieor, Thank you for sharing your comment with us. We are delighted to hear that you found our location to be so convenient for all your sight seeing. We are also glad to know that you enjoyed breakfast at our hotel, particularly the level of choice that we have on offer. We look forward to serving you again in... More

Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 20 May 2012

Actually I like the service and the staff there. I stayed in the Grand Tower for 5 nights. The executive lounge was impressive and snack selection was commendable. The service staff on the 5th floor is always friendly and helpful. The only complain I have is the wi-fi!!! My room rate of 9 million VND per night did not come... More

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See 5 more reviews by Tony Y for Ho Chi Minh City
SheratonSaigon Hotel and Towers, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
22 May 2012

Dear Tony Y, Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your comment with us. We are glad that you enjoyed your stay at our hotel, in particular our Grand Tower service staff. We appreciate your comment about free internet. We do offer complimentary wireless and broadband internet connection at Grand Tower Lounge for guests who stay... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 16 May 2012

I stayed here on a business trip and found everything very nice although I was glad someone else was paying.  Although there is nothing to complain about, there is nothing to rave about either.  It does everything it is supposed to do well but does nothing to genuinely wow you. Great location.  Good sized rooms.  Friendly service and,  although the... More

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SheratonSaigon Hotel and Towers, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
22 May 2012

Dear Paul T, Thank you for sharing your valuable comment with us. We appreciate your positive comments about the hotel. We have noted your comment about level of English with some of our associates and we have raised this issue with the management team. We will address it through our ongoing quality training programs. We look forward to welcoming you... More

Los Angeles, California
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 13 May 2012

During a three-week tour of Indochina, we stayed one night at the Sheraton Saigon, and were very impressed with the property. The receptionist was in touch with me via email prior to our arrival to make sure everything was ready for our arrival. The SPG check-in for the Grand Tower on the 5th floor was quick and efficient. Our suite... More

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SheratonSaigon Hotel and Towers, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
17 May 2012

Dear TravelinFool93436, Thank you for sharing your valuable comment with us. We are delighted to know your stay at Sheraton Saigon was truly excellent. Once again, thank you for recommending us and we look forward to seeing you again in the near future. Warm regards. Black Corina, Director of Sales and Marketing. More

Perth
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 10 May 2012

Went to the Sunday dim sum after reading a review on the net. Should have known by the 4 other diners in the restaurant that it wasnt as popular as advertised. Surroundings were good. Wait staff ok, but not attentive. This was a la carte dim sum not the trolley version. We waited quite some time for our meal, and... More

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See 4 more reviews by meloury for Ho Chi Minh City
SheratonSaigon Hotel and Towers, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
22 May 2012

Dear meloury, Thank you for taking time to post your comment with us. We are concerned that we failed to meet your expectation. We have noted your comments regarding the slower service and the food quality. We don’t offer the trolley style service as our presentation and service style is more full service orientated, however we will review your feedback... More

Brisbane, Australia
Senior Contributor
41 reviews 41 reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 10 May 2012

Very nice hotel in a really good location. Rooms nice and spacious with large bathroom and superb shower and separate bath. The breakfast was very good with plenty of selection so no need to walk away hungry. Only problem was they kept getting the names of the muffins wrong, so it was pot luck as to what flavour you ended... More

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See 2 more reviews by Denstrip for Ho Chi Minh City
SheratonSaigon Hotel and Towers, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
15 May 2012

Dear Denstrip, Thank you for giving us your constructive feedback. We are glad that you enjoyed your stay at the Sheraton Saigon Hotel & Towers, including all the facilities of our hotel and guest rooms as well as good location. We have conveyed the issues you experienced to our relevant departments and we will address it through our ongoing quality... More

Florida
Senior Contributor
31 reviews 31 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 9 May 2012

Stayed at this hotel for six nights in April 2012 as the conference was being held there. Overall the hotel is excellent in terms of its location, service, food, and friendliness of its staff (with exception of bar manager on the 23rd floor nightclub). I had contacted the hotel prior to the arrival at Ho Chi Minh city airport and... More

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SheratonSaigon Hotel and Towers, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
15 May 2012

Dear bob_pate, Thank you for sharing such outstanding feedback. We were so delighted to hear that you have rated the Sheraton Saigon as an excellent Conference venue. I have shared your feedback to our team. We have noted your comments about the transportation with our Concierge team and they are looking into this situation. Additionally, the Operations team has been... More

Frankfurt, Germany
Senior Contributor
21 reviews 21 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 May 2012

I stayed there twice in March 2012. Location is perfect next to the city center. Opera, Town Hall, Post Office, Notre Dame all these high lights are in walking distance. Check-in at the separate SPG counter on the fifth floor was fast and easy going. Rooms are spacious and I really can hardly think of anything, I was missing in... More

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See 2 more reviews by MikeFrequTravel for Ho Chi Minh City
SheratonSaigon Hotel and Towers, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
15 May 2012

Dear MikeFrequTravel, Thank you for taking your time to post valuable comments with us. We are so thrilled to hear that you had such enjoyable stay experience at Sheraton Saigon Hotel & Towers. It was a great pleasure having you stay with us and we look forward to the opportunity of serving you again in the near future. Warmest regards,... More

Hong Kong, China
Senior Contributor
21 reviews 21 reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 9 May 2012

This hotel has so much potential to be a little bit special, but it comes out as distinctly average and tired. There is a little familiarity with other Sheraton hotels from around the world - e.g. same brand room amenities - but the similarities end there. The rooms are enormous, the bathrooms large with powerful showers, yet the ageing furniture... More

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SheratonSaigon Hotel and Towers, online marketing at Sheraton Saigon Hotel & Towers, responded to this review
15 May 2012

Dear nhhk, Thank you for your valuable comment. We were most concerned that we failed to meet your expectations. Whilst we continually strive for Operational Excellence, we are sorry that our service did not meet your expectations. We have noted your comments regarding the condition of room and service quality. Rest assured I have raised this issue with our Housekeeping... More

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Additional Information about Sheraton Saigon Hotel & Towers

  • Sheraton Saigon Hotel
  • Sheraton Ho Chi Minh City
  • Ho Chi Minh City Sheraton
  • Sheraton Saigon
Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
Price range (per night):* RM609 - 1,222

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Sheraton Saigon Hotel & Towers
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