Recently been at the hotel with my family. Had a great time. Loved the lobby, spa and was impressed with the service. The beds are extremely comfortable, as good as any good American hotel. Actually best mattresses I have ever had in Israel. Vacation was good, the food was good and plentiful. And considering the price it was a great... More

We were looking for a great deal for our family vacation and a location that allowed us easy access to tourist sites, but away from the crowd, traffic and noise that is so much a part of Jerusalem these days. Jerusalem Gardens turned out to be a great choice. The price and location were just perfect. Access to the light... More

Good service at reception but all else below standard. Lack of cleanliness, poor rooms, outdoor swimming pool dirty, inside pool excellent. Overall poor standard compared to other Jerusalem hotels where we have stayed previously

The main value of this hotel was the price. Service, apart from one person at the front desk was uncaring and of poor quality. bed rooms were acceptable with adequate bed and bathroom but a not very effective air conditioner. We did have a balcony with a lousy view except at night but it did allow a cool breeze.Food was... More

I do not like writing this, but the hotel is a dump, it has dirty carpet, the hallways smell of vomit and crap from the toilet and it serves bad food. The only saving grace it has is its reception staff as they were most friendly, even when the hotel was busy. Sometimes you have to write the truth in... More

The room was dirty There wan no hot water in the shower, I called the service few times, eventually a man appeared and explained me that the "hotel" is not hitting the water at noon time so there is no hot water for shower in the afternoon. The lobby was under construction - we had constant noise. The stuff was... More

My wife was running an 8 day conference at this hotel and I stayed with her on opening night. The 50 to 60 women from all over the world were almost universal in their complaints about their rooms, the service and a general attitude from the hotel staff. From my one night experience I pity my wife for having to... More

were warned and didn't expect too much, so then were happy with a spacious room to the back, simple but clean, friendly and very helpful staff at the reception and good breakfast. The tram to the old city goes directly from behind the hotel, in front is a big highway so can be a bit noisy. The hotel is big... More

The room was dirty, the carpet grubby (looks like it has never been shampooed ever), the dressing table had marks which shows that it never gets wiped with a wet cloth, it is very dusty, the air conditioning didn't work it just made a lot of noise, Why they come in to stretch the sheets I don't know because they... More