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Hilton Makkah Hotel Reviews, Mecca

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All 170 Mecca hotels

Hilton Makkah

5.0 of 5
Hijrah St | PO Box 844, Mecca, Saudi Arabia
Hotel amenities
Hilton Makkah
102 traveller photos
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Ranked #3 of 170 hotels in Mecca
4.0 of 5 stars 184 Reviews
Travellers' Choice award winner Travellers' Choice® 2013 Winner Luxury | Top | Best Service
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184 reviews from our community

Traveller rating
    95
    56
    19
    4
    10
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Families
114
 
Couples
25
 
Solo
7
 
Business
7
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sharjah, United Arab Emirates
1 review
“Don’t use the laundry”
1 of 5 stars Reviewed 13 June 2013 NEW

Don’t use the laundry unless you really have to. An abaya I sent for dry cleaning was returned to me the same day, however the garment was not cleaned properly and had many additional marks on it that were not there before. The laundry manager denied any responsibility and argued at great length in an aggressive and dismissive manner, treating... More

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JOHANNESBURG, South Africa
1 review
1 helpful vote 1 helpful vote
“HILTON- MECCA”
5 of 5 stars Reviewed 11 June 2013

We found the location of the Hilton in Mecca very very suitable for going into the Haram and returning. The staff of Hilton right from the Bellboys to Management were very pleasant and helpful.The hotel rooms were clean,lifts efficient ,lobby etc very smart & breakfast very good.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
akramabouelazm, eCommerce Manager at Hilton Makkah, responded to this review
12 June 2013

Dear Sir, Greetings from Makkah Hilton &Towers. Thank you for staying with us and for posting your review on Trip Advisor. I am very pleased to read that you are satisfied with our services and facilities and not to mention our very central location. Our location is indeed very convenient to and from Haram. Thank you as well for your... More

London, Uk
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Love staying at the Hilton Makkah”
4 of 5 stars Reviewed 9 June 2013

Stayed at the Hilton Makkah during my recent trip to Saudi Arabia. Absolutely loved the Hotel. Close to the Holy Mosque. Very friendly and helpful staff. Will visit Saudi Arabia again and will for sure stay at the Hilton

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akramabouelazm, eCommerce Manager at Hilton Makkah, responded to this review
10 June 2013

Dear Alisha, Greetings from Makkah Hilton &Towers, We are very pleased to read your feedback on Trip Advisor appreciating our hotel, our friendly staff and our location being the closest hotel to Haram . Once again thank you for distinguishing Makkah Hilton&Towers from the other international hotel chains operating in Makkah. We look forward for your next stay .Until then... More

Kuala Lumpur, Malaysia
1 review
“Amazing hotel in Makkah”
4 of 5 stars Reviewed 2 June 2013

Mr. Ibrahim Atwa and his team (from Front Desk to the Housekeeping staff) made this hotel truly amazing in every way. Other Hilton brand should emulate how Hilton Makkah work their magic bearing in mind the number of guests they have to handle on a daily basis.

Review collected in partnership with Hilton Hotels & Resorts

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akramabouelazm, eCommerce Manager at Hilton Makkah, responded to this review
3 June 2013

Dear Mr Isman, Greetings from Makkah Hilton&Towers. Thank you for staying at Makkah Hilton &Towers and for taking the time to review our hotel . " This hotel truly amazing in every way.." after your wonderful words i have nothing to say but to thank you on behalf of Mr Ibrahim Atwa and Makkah Hilton &Towers Team who felt thrilled... More

Weston, United States
1 review
“Great Location, good service”
4 of 5 stars Reviewed 24 May 2013

The hotel staff was great, from the check-in to check-out process was a great experience, the hotel is getting old but the service compensates the outdated look, cannot wait for the new Hilton opening up soon to replace the current one.

Review collected in partnership with Hilton Hotels & Resorts

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akramabouelazm, Ecommerce Manager at Hilton Makkah, responded to this review
26 May 2013

Dear Guest , Greetings from Makkah Hilton&Towers. Thank you for taking the time to post your review on Trip Advisor. We are glad to know you had a pleasant stay and were satisfied with the services rendered by our facilities. We are thankful for your appreciative comments about our location, our team and how hard they work to make your... More

Kuwait
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“Pefect location for Omra and Hajj”
4 of 5 stars Reviewed 17 May 2013

The most important thing about this hotel is its location. One can access Haram in a minute. I stayed in the hotel with my wife for 2 nights and upgraded the room for Haram view. Room was spacious and has all the amenities needed, with a big safe box in the room. Toiletries were good. As for the buffet breakfast,... More

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akramabouelazm, Ecommerce Manager. at Hilton Makkah, responded to this review
18 May 2013

Dear Sir, Greetings from Makkah Hilton&Towers. Thank you for staying at Makkah Hilton &Towers and for taking the time to review our hotel ,what can be more rewarding to us than a satisfied guest ! We are delighted to read your generous comments and very happy to note that you had enjoyed your stay with us. Once again thank you... More

Madinah, Saudi Arabia
1 review
“Warm Hospitality”
5 of 5 stars Reviewed 15 May 2013

Very good Hospitality with safe & friendly environment. All staff of the hotel was very cooperative, feeling very good to stay at Makkah Hilton, I really advise to other to choose this kind of Brand with warm welcome and great people.

Review collected in partnership with Hilton Hotels & Resorts

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akramabouelazm, Ecommerce Manager at Hilton Makkah, responded to this review
21 May 2013

Dear Sir, Greetings from Makkah Hilton &Towers. Thank you for staying with us and for posting your five star review on Trip Advisor. "Feeling very good to stay at Makkah Hilton" what could be rewarding than a very happy guest. Thank you for your kind comments about our team members and how friendly,cooperative they are. Glad to have contributed to... More

Riyadh
Top Contributor
74 reviews 74 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
“Not you typical Hilton standard”
3 of 5 stars Reviewed 15 May 2013

Perhaps I didn't stay in the same Hilton as most of the other reviewers, but I unfortunately had a totally different experience the 2 times I've stayed here. The few positives are the courteous service at checkin, and the helpful staff all around, and most certainly the location, which is probably the best of ANY hotel in Makkah. Although there... More

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See 2 more reviews by Mohammed B for Mecca
akramabouelazm, Ecommerce Manager. at Hilton Makkah, responded to this review
16 May 2013

Dear Sir, Greetings from Makkah Hilton &Towers.Thank you for staying at our hotel during your recent visit to Makkah and we appreciate your taking the time to review us .It 's really encouraging to know that you liked our property for its location,our spacious rooms,our helpful staff all around and our smooth check-in.However, we are unhappy because our service did... More

Sarasota, Florida
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
“Great Location.. Extra fast route to Haram”
4 of 5 stars Reviewed 11 May 2013

I have stayed in this hotel for 1 night. The room was Deluxe King Room with Kabaa View, and I paid SAR 1050/- (all inclusive) with breakfast. The check in process was smooth, Fast and Efficient. We have even checked in prior to the check in time (3PM) We arrived at 10:45AM. The room size is nice and specious the... More

Was this review helpful? Yes 1
See 2 more reviews by Majed_S for Mecca
akramabouelazm, Ecommerce Manager at Hilton Makkah, responded to this review
12 May 2013

Dear Sir,Thank you for staying with us and for posting your review on Trip Advisor. I am very pleased to read that you are satisfied with our services and facilities and not to mention our very central location. Our location is indeed a fast route to Haram. Thank you as well for your kind comments about our spacious rooms,our clean... More

Mauritius
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Excellent hotel”
5 of 5 stars Reviewed 9 May 2013

Hotel very near to haraam n room very clean n comfortable .Breakfast was very tasty n many varieties .The staffs were helpful n make our stay very comfortable,Inshallah I will book this hotel again for my next umra.

Was this review helpful? Yes
akramabouelazm, Ecommerce Manager at Hilton Makkah, responded to this review
10 May 2013

Dear Sir, Greetings from Makkah Hilton &Towers, We are very pleased to read your feedback on Trip Advisor appreciating our hotel, our friendly staff,our location being the closest hotel to Haram and our wonderful tasty breakfast . Once again thank you for distinguishing Makkah Hilton&Towers from the other international hotel chains operating in Makkah. We look forward for your next... More

 
 
Hilton Makkah
Hilton Makkah
4.0 of 5 stars 184 reviews
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Additional Information about Hilton Makkah

Also Known As:
Hilton Makkah Hotel Mecca
Hilton Makkah Hotel
Hilton Hotel Mecca
Hilton Hotel Makkah
Hilton Mecca
Mecca Hilton
Hilton Makkah Mecca
Address: Hijrah St | PO Box 844, Mecca, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Centre Fitness Centre Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotels in Mecca
#3 Luxury Hotels in Mecca
#6 Best Value Hotels in Mecca
Price range (per night): RM529 - 2,191
Hotel Class:5 star (5*)
Reservation Options:
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Hilton Makkah
Hijrah St PO Box 844
Mecca
Saudi Arabia
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