Thank you for taking the time to share your thoughts on this portal, which despite being very constructive is taken by us in the most positive sense possible, to ensure continuous improvement is in place. It seems during your stay several issues came up, and have not been handled properly during your stay, for which we apologize. regarding to the... More

Dear Ethnoquest, Thank you for using the Tripadvisor platform to share your thoughts following your visit at Five Continents Cassels Ghantoot Beach Resort and Spa! I would like to apologize for some of the experiences which are not what we would like to have for any of our respected guests, and rest assured that these comments have been shared with... More

Dear Mr. Points2deliver, Thank you kindly for using the Tripadvisor platform to share your thoughts following your visit to our property! I was delighted to see your rating of the staff friendliness and the food offering, your great feedback will be shared with the team for their positive encouragement. We are looking forward for your future stay in our property.... More

Dear NewportYfenni, Thank you for sharing your feedback in trip advisor portal, We are glad to hear that you enjoyed our Beach and Swimming pool. We do apologize during your stay that we are changing our carpet but we make sure that It will not disturb our valued guets and please note that below feedback and we are now having... More

Dear Hussein123, Thank you for taking the time to send your feedback to us through the Tripadvisor website, and for staying at our hotel! I will be delighted to share your feedback with the team for their positive encouragement, I am sure it will help them to continue providing similar service to all our guests, and this, added with the... More

Dear Shivajimuk, Thank you very much for providing us with your feedback following your stay at our property. Your generally positive feedback, but also the constructive comments will be shared with the team, to ensure continuous improvement will be made to reach 100% satisfaction. In regards to the swimming pool we have forwarded your feedback to our maintenance so they... More

Dear Mr. Sultan Thank you kindly for your most generous review of our facilities during your stay at Five Continents cassells Ghantoot Beach Resort and Spa. I will be delighted to share your feedback with the team for their positive encouragement, I am sure it will help them to continue providing similar service to all our guests, and this, added... More

Dear Ian K, Thank you for sahring your feedback in Trip Advisor. Iam delighted to share this information to our team and we are looking forward for your next visit to our property. Kind regards, Ravi Nair Director of Sales More

Dear Elina E, Thank you very much for providing us with your feedback following your stay at Five Continents Beach resort & Spa. Your generally positive feedback, but also the constructive comments will be shared with the team, to ensure continuous improvement will be made to reach 100% satisfaction. Kindly note that we are now working on some documetation (License)... More