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Mercure Cairo Le Sphinx Hotel Reviews, Egypt/Giza

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Mercure Cairo Le Sphinx

4.5 of 5
1 Cairo Alex Desert Rd. El Remaya Sq. El Haram, Giza 12556, Egypt (Formerly Sofitel)
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Mercure Cairo Le Sphinx
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Ranked #7 of 33 hotels in Giza
3.5 of 5 stars 626 Reviews
Most recent review
“Friendly Hotel worth Using for Pyramids”
4 of 5 stars Reviewed 14 June 2013
Builder49 London, England
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626 reviews from our community

Traveller rating
    158
    249
    133
    61
    25
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Families
144
 
Couples
251
 
Solo
56
 
Business
14
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London, England
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
“Friendly Hotel worth Using for Pyramids”
4 of 5 stars Reviewed 14 June 2013 NEW

The hotel is very good for excursions to the pyramids and other out of town locations such as Sakkara. You can reckon on a one hour drive to the museum area. The area is generally safe although you are likely to be pestered 100 m away from the hotel by persons claiming to work in the hotel wanting to direct... More

Was this review helpful? Yes 1
See 4 more reviews by Builder49 for Giza
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review
15 June 2013

We are very happy that Mercue Cairo Le Sphinx hotel and the team members were able to accommodate to your expectations. Your beautiful words are a motiviation gear to every team member of the hotel and will encourage us to always improve and develop the quality of service we offer to our precious trusting guests. We looking forward to welcoming... More

Jakarta, Indonesia
2 reviews
“Nice stay with a breathtaking view”
4 of 5 stars Reviewed 14 June 2013 NEW

The highlight of this hotel is definitively its unique location. Having the Giza Pyramids as landscape and see them every morning, at the pool or during dinner is breathtaking. The price is another positive point. Great value for the money. The room decoration and specially floor carpets everywhere need some renovation, but basically the hotel offers everything you need for... More

Review collected in partnership with Accorhotels.com

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Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review
15 June 2013

We would like to thank you for your recent visit to Mercure Cairo Le Sphinx. It was truly a pleasure to serve you. I am delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective... More

Wellington, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Wish the staff were more friendly!”
3 of 5 stars Reviewed 13 June 2013 NEW

All in all a fine resort/hotel for the money...but the staff were so standoffish and rude and I felt like all they wanted was tips! There was one barman at the poolside bar who was so rude to me, I was like woah I am a paying customer!! Just felt the customer service let this otherwise up to standard resort... More

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Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review
15 June 2013

We would like to thank you for your recent visit to Mercure Cairo Le Sphinx. It was truly a pleasure to serve you. We are deeply sorry that you experience did not meet your expectation and we regret that you left the hotel with a negative impression . Please rest assured that all your comments have been shared within our... More

New York City, New York
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
“Pyramids do not light up!”
1 of 5 stars Reviewed 12 June 2013 NEW

1) Pyramids do not light up at night from the hotel side. If you are booking this hotel thinking of having a beer at the rooftop bar watching lighted pyramids, sorry you wont see a thing at night. You need to go to the otherside of the pyramids to see them lit. 2) Room was very very dirty. It is... More

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Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review
15 June 2013

Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you... More

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“Looks 5*. Looks can be incredibly deceiving.”
2 of 5 stars Reviewed 12 June 2013 NEW

One of the worst experiences I've had with a hotel. Very surprising, as I've stayed at a few Mercure hotels around the world and this was just abysmal. Pros: A very reasonable breakfast selection, good range of TV channels, comfy beds and finally got a smile from reception when it was time to leave the hotel. Cons: - The bathroom... More

Was this review helpful? Yes
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review
15 June 2013

Thank you for taking the time to write your review on Mercure Cairo Le Sphinx. We are deeply sorry that your experience did not meet your expectation , Needles to say what occurred does not adhere with our service and standards and we regret that you left the hotel with a negative impression , these occasions are far from our... More

Dubai
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
78 helpful votes 78 helpful votes
“Magnificent Views and Great Location”
5 of 5 stars Reviewed 10 June 2013

Imagine lying on your bed and looking out your window and seeing the pyramids in the distance. That was our experience here. Perched right on the Nile, a stroll into Zamalek, this hotel ticked all the boxes for us. we were up-graded to the Executive Floors and the views were breath-taking. We loved our stay here. I can thoroughly recommend... More

Was this review helpful? Yes 2
See 3 more reviews by artiemac for Giza
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review
11 June 2013

It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our... More

Cambridge, England, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Nice hotel. Abysmal service”
3 of 5 stars Reviewed 9 June 2013

Overall a pleasant stay however there are definitely some problems, as mentioned in other reviews. These mostly relate to the very poor standard of service POSITIVES Well-maintained pool and sun lounge area with lots of space Decent sauna, steam room, gym with freeweights and jacuzzi (indoors) Plentiful breakfast buffet with freshly prepared omlettes to order Fast, free wifi in the... More

Was this review helpful? Yes 3
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review
10 June 2013

Thank you for your comments on trip advisor. Seemingly we were unable to meet with your expectation this time as mentioned in your negative comments . Please rest assured that all your comments have been shared within our top management to take the corrective actions to avoide such staff responses and handling in the future. We really look forward to... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“What a view!”
5 of 5 stars Reviewed 5 June 2013

This is a large hotel catering for all tastes, from singles to families and large tour groups. All staff were very friendly and welcoming, especially the cleaning crew. Room service was tasty, reasonably priced and offered a range, as well as the variety of restaurants within the hotel. My room was well appointed, clean and comfortable, with a great view... More

Was this review helpful? Yes 2
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review
6 June 2013

We would like to thank you for your recent visit to Mercure Cairo Le Sphinx. It was truly a pleasure to serve you. I am delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective... More

Alexandria, Egypt
1 review
3 helpful votes 3 helpful votes
““It`s Great””
3 of 5 stars Reviewed 1 June 2013

I stayed in the hotel for two days and stay so wonderful and the location is excellent and the scenery pyramids wonderful view of sunrise and sunset is very beautiful and the staff were polite and respectful despite the delay in verification Net data at the hotel has not been reviewed booking to receive us, but in the general situation... More

Was this review helpful? Yes 3
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review
2 June 2013

It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our... More

London, United Kingdom
1 review
5 helpful votes 5 helpful votes
“mercure le sphinx hotel in cairo”
5 of 5 stars Reviewed 1 June 2013

We ( 2 adults & 4 yr old & 8 yr old ) arrived at the hotel on the 26th May 2013 at 5am, and left on 31st May 2013. We had pre booked a pyramids view room and B&B package and started our stay in room No 3172, which was a medium sized double room with 2 Queen sized... More

Was this review helpful? Yes 5
Ahmed S, Front Office Manager at Mercure Cairo Le Sphinx, responded to this review
2 June 2013

We are very happy that Mercue Cairo Le Sphinx hotel and the team members were able to accommodate to your expectations. Your beautiful words are a motiviation gear to every team member of the hotel and will encourage us to always improve and develop the quality of service we offer to our precious trusting guests. We looking forward to welcoming... More

 
 
Mercure Cairo Le Sphinx
Mercure Cairo Le Sphinx
3.5 of 5 stars 626 reviews
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Hotel Summarization (Beta)

What travellers say

  • “Breakfast buffet” (18)
  • “Very good” (9)
  • “Pyramid View rooms” (8)
  • “Very nice” (6)
  • “Pool area” (5)
  • “Would definitely stay” (3)
  • “Egyptian Pounds” (3)

What travellers search

  • mercury hotel cairo

Additional Information about Mercure Cairo Le Sphinx

Address: 1 Cairo Alex Desert Rd. El Remaya Sq. El Haram, Giza 12556, Egypt (Formerly Sofitel)
Phone Number:
Region: Egypt > Giza Governorate > Giza
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in Giza
#5 Luxury Hotels in Giza
#7 Family Hotels in Giza
Price range (per night): RM166 - 329
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Mercure Cairo Le Sphinx combines an exciting location & incomparable service. This impressive hotel offers its guests a unique opportunity to explore the historical surroundings in total comfort & convenience. Located in a magnificent park at the foot of the Giza Pyramids & the Sphinx, 35 km from Cairo international airport, this 5-star hotel is ideal for leisure & relaxation seekers with its various recreational facilities as well as business trips with its two fully equipped meeting rooms. ... more   less 
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Also Known As:
Mercure Cairo Le Sphinx Hotel Giza
Mercure Cairo Le Sphinx Hotel
Sofitel Hotel Giza
Sofitel Giza
Giza Sofitel
Mercure Cairo Le Sphinx Egypt/Giza

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Mercure Cairo Le Sphinx
1 Cairo Alex Desert Rd. El Remaya Sq. El Haram
Giza 12556
Egypt
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