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Crowne Plaza Hotel Nairobi

3.5 of 5
Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Hotel amenities
Crowne Plaza Hotel Nairobi
Ranked #8 of 69 hotels in Nairobi
4.0 of 5 stars 146 Reviews
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146 reviews from our community

What travellers say about this hotel
  • Room service(10)
  • Very friendly(4)
  • Flat screen TV(4)
  • Business trip(3)
  • Few months(3)
  • WIFI access(3)
Traveller rating
    61
    60
    16
    7
    2
Only show reviews for Family (6) | Couples (27) | Business (88)
Date Rating
London
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 25 May 2012 NEW

A modern-enough, soulless establishment typical of tens of thousands of 4 star establishments in business capitals worldwide, with functional service, well-appointed rooms, and few visible standards of wear and tear. Four complaints, however: (1) The area surrounding the hotel is a moribund of all activity once the sun goes down (and also devoid of views of the city, despite its... More

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Pretoria, South Africa
1 review
4 of 5 stars Reviewed 21 May 2012 NEW

The week I spent at the Crowne Plaza Nairobi was overall very pleasant. Highlights: - The security is tight but welcome - be prepared to have your vehicle and bags checked every time you enter but with a smile. - The management is also very responsive - I had a problem with a foul odour coming from the drain in... More

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ATHENS
Senior Contributor
21 reviews 21 reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 21 May 2012 NEW

I stayed at Crown Plaza in Nairobi for a week during a business trip. The hotel is brand new end everybody is trying its best but I think that they are missing the tartget. Although the facilities of the hotel including the rooms are very well and new it is still the 4star brother hotel of Intercontinental (5 Star). in... More

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London, England, United Kingdom
1 review
5 of 5 stars Reviewed 11 May 2012

By any standards the friendliness of the service in this hotel really stands out. From the gloriously welcoming Simon and Elizabeth on security to everyone on the front desk this was a hotel full of smiles. The food on the breakfast buffet was delicious and other meals were fine. The rooms are well equipped and amply proportioned. If there is... More

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Lorenzo Baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review
13 May 2012

Dear Mark W, Thank you for taking the time to write such a complimentary review about your recent stay at Crowne Plaza Nairobi. We are thrilled to note that we managed to make your stay a great one. Thank you so much fot the feedback about the delicious food, well equiped rooms and the friendliness of the staff. We are... More

Pattaya, Thailand
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 10 May 2012

I spent three nights at this hotel, and found it very comfortable and reasonably priced. The staff were polite, professional and very helpful. Rooms were smart clean. Good TV service (lots of movies), fast Wifi. I would have no hesitation in recommending the Crowne plaza to friend and colleagues. More

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Lorenzo Baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review
13 May 2012

Dear Magnus 123 Thank you so much for taking the time to post a complimentary review about your recent stay at the Crowne Plaza Nairobi. We are happy that you enjoyed your stay with us and found the hotel facilities very comfortable and reasonably priced. Thank you for recommending our hotel to your friends and colleagues visiting Nairobi and we... More

Pender, Nebraska
Top Contributor
60 reviews 60 reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 8 May 2012

This hotel offers everything I needed for staying in Kenya for business. They provided drivers (for a fee) to any destination I wanted to go as well as one waiting for me at the airport to take me to the hotel. The restraints afforded good choices for a number of meals and the staff was very accommodating to my requests.... More

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Lorenzo Baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review
13 May 2012

Dear NickJ, Many thanks for taking the time to review our hotel.We are very pleased you enjoyed your stay with us and will pass your compliments onto the our Chef and his brigade with regards to the meal quality and choice. I will share with our TEAM the positive and encouraging feedback regarding service recieved, and the standard of security..... More

Australia
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 May 2012
1
person found this review helpful

Stayed here a couple of times in Feb coming in/out of Kenya and was pleasantly suprised at the quality of the rooms and service. Getting to the hotel from the airport was a mission but that was due to heavy traffic, upon arrival your car gets checked for bombs underneath before it's allowed into the hotel, you and your bags... More

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Lorenzo Baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review
6 May 2012

Dear DameDuFerAustralie, Thank you for the wonderful feedback regarding your recent stay with us here at the Crowne Plaza Nairobi. It is particularly warming to recieve an evaluation like yours and to know that our efforts to provide superior service and hospitality are represented by our team and espescially the Spa Therapists and security staff. We are fully committed to... More

Dar Es Salaam
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 May 2012
1
person found this review helpful

The hotel staff were very helpful especially at the concierge. The reception staff, also helpful but abit too busy so you will stand there for a while waiting for your needs to be met. Although they do try to make you feel attended to, but it still takes a long time. Best is to ask for what you need and... More

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Lorenzo Baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review
6 May 2012

Dear AMigwi, Thank you for posting a very pleasing review regarding your recent stay at our hotel. \We were delighted to read that you found our staff , in particular our conceirge and reception staff very helpful. I am truly sorry for the inconvenience on arrival ,having to wait for a while for attention from our receptionists. We are taking... More

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 27 April 2012

Good Facilities Always helpful people breakfast is ok wonder why the jams and nutella are kept open....one of the diabetic marmalades had fungus in it....other then that good... More

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See 3 more reviews by rohit_pitre for Nairobi
Lorenzo Baleri, General Manager at Crowne Plaza Hotel Nairobi, responded to this review
6 May 2012

Dear rohit_pitre Thank you so much for taking the time to let us know about your recent stay at our hotel. We pride ourselves in our hotel services,facilities, product and Food & Beverage offerings. The constructive feedback about the jams and diabetic marmalades has been seriously noted and we have taken appropriate corrective measures. We look forward to hosting you... More

Los Angeles, California
Senior Contributor
28 reviews 28 reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 26 April 2012
1
person found this review helpful

The Crowne Plaza is an excellent choice in Nairobi, outside the hustle and bustle of the downtown area. The hotel is modern and well equipped. The rooms are spacious and offer complimentary Wi-Fi and other amenities. Two restaurants, a bar, a swimming pool, a business center and a gym are located on the property. Service and security are excellent . More

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Additional Information about Crowne Plaza Hotel Nairobi

Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Price range (per night):* RM663 - 1,033

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