Really good location in Nairobi . A few minutes walk to the CBD. Rooms are clean but dated. Nice comfortable King size beds. Unfortunately if you spend the weekend there get ready for small TV's that are probably over 10 years old. All rooms are basically the same no matter what floor you're on. Regarding food/ restaurants. The Indian restaurant... More

This is a very nice, clean hotel with a great staff. As Priority Club members, we were offered an upgrade to a club room at a nominal price. We were headed to a safari in the Mara, and I was happy to find a library of Kenya and safari books in the club room. Free drinks to go with them!... More

Being in Nairobi for business there are not many choices in the center of the city and Intercontinental is one of that. Rooms are clean and quite (I was at 6th floor executive) but try and avoid second floor where also offices are as it is impossible to sleep there (one colleague of mine was there....) Check in-out service quite... More

Hotel is in a great location, easy to walk around. Reception security was lax, sometimes they searched bags, sometimes they did not. Room was great, lots of space, comfortable bed, great shower. Hotel lost electricity overnight off and on, so we finally unplugged our phone because it made a noise each time it rebooted because of the power going on... More

I stayed in the hotel for 3 nights, but I find it so poor. Rooms need a total renovation, a lot of work is also needed for the whole hotel. This is equivalent to only 3 star hotel, and totally not to the Intercontinental Group standards. Food quality is not good as well. Two things that are good, the location... More

Always stay here when i am in Kenya.Love the service and the friendly staff. the only issue i have is the wifi and over the top security.The last 2 times ive been here the wifi just hasn't worked properly. The security also requires you to scan in every time you go in and out no matter how many times they... More

I have stayed at this hotel twice during business trips. It is close to my office which makes it conveneint but the infrastructures still need to be upgraded. Even though some of this has been done, there is still more to be done. The TV in the room is outdated. Internet is nt automatic in the rooms, you need to... More

Like many Americans visiting Kenya , we stayed at the InterContinental for two nights before a two-week long photo safari; and, then for our final night in Africa before beginning the long trek homeward. I would agree with most of the other reviewers that the hotel was a bit "down at the heel", but it was clean, spacious, and the... More

I stayed at Hotel intercontinental for a night on my way to Nakuru...and would like to say I was pretty impressed by the quality of service and it's strategic location given the massive traffic jams in Nairobi. If you want to get out & about in the heart of Nairobi, this is your best bet hotel. Had always by- passed... More