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Fairmont The Norfolk

5.0 of 5
Harry Thuku Rd, Nairobi 00200, Kenya
Hotel amenities
Fairmont The Norfolk
Ranked #9 of 80 hotels in Nairobi
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280 reviews from our community

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Traveller rating
    104
    109
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    18
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Date Rating
Cape town
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

My second time at this hotel. The perfect place to relax in Nairobi. Very good service, extremely attentive and very professional. The meals are great, and the rooms are extremely comfortable. Also a nice gym, and garden setting. After long days in Nairobi, the Norfolk is the perfect. Good wireless and internet access, plus all mod cons. Not an ideal... More

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 May 2013

I stayed here on a work trip 8 nights in Nairobi, it was a perfect location and hotel to return to in the evenings after being out all day for work. The hotel restaurants are alright if you are staying in for the evening. The room was lovely and spacious with a view on the inside courtyard.

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 May 2013

I keep on coming back to this place. tried the other`luxury` ones , the new ones in Nairobi , but is is for me how a hotel has to be. Welcoming , clean , good food , the bar is perfect , the Tatu a little overpriced , the breakfast terrace is so nice and so much food you can... More

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See 4 more reviews by STONNE for Nairobi
Londoner
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 7 May 2013

I stayed for three nights at The Norfolk and had a fantastic time. The room itself was very nice and quiet, overlooking the main courtyard, the room service, bar and restaurants were all of a very high standard and the hotel gym was also great. I had a very peaceful and relaxing stay which I didn't necessarily expect because it... More

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israel
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 6 May 2013

The Norfolk is certainly my favorite hotel in Nairobi and from my experience probably the best in town. I also believe that it competes well with similar class hotels elsewhere in the world. The hotel has a number of things going for it. Above all there is a wonderful fusion of the old British colonial style of the property and... More

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See 2 more reviews by wolfman50 for Nairobi
Richard K, General Manager at Fairmont The Norfolk, responded to this review
10 May 2013

Dear Wolfman50, On behalf of the team here at Fairmont The Norfolk, I want to thank you for taking the time to provide such detailed feedback on your recent stay with us. We are very delighted that you found our service and facilities to be satisfactory and certainly your observations make us strive harder to maintain and improve our offering.... More

San Francisco, California
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 May 2013

Stayed one night here during my 3 night stay in Nairobi and this was the best hotel. The rooms and bathrooms were large and the service was fantastic. I really enjoyed the room looking out to the beautiful courtyard, with the very comfortable bed and large flat screen TV. For a hotel in the downtown Nairobi it was very quiet... More

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Paphos, Cyprus
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 May 2013

I visited the hotel during my recent holiday in Kenya. I lived in Nairobi 30 years ago so this was a re visit. The hotel was in process of renovation but the friendly staff were very helpful and welcoming. We sat in the bar and watched Margaret Thatcher's funeral on the television. The staff very helpfully gave us a table... More

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London, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 29 April 2013

I stayed at the hotel being a basic member of Fairmont President Club program (which still gives free internet access and free gym access to all members, therefore it is worth joining even if you never plan to stay at Fairmont property again). I was traveling alone on a business trip Hotel is located in central Nairobi in what I... More

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Richard K, General Manager at Fairmont The Norfolk, responded to this review
10 May 2013

Dear AX9465, On behalf of Fairmont The Norfolk team I wish to thank you for taking the time to provide your comments on TripAdvisor. We are very pleased that your stay with us was satisfactory. All Guest feedback is valued and is shared with the team, good and not so good. We have noted your concerns regarding our check-in and... More

WORCESTER
Top Contributor
85 reviews 85 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 28 April 2013

At the Norfolk, you do not get the "authentic" African experience, but it is an oasis for everything going on around you. The rooms are well-appointed, the restaurants excellent and the staff professional and anxious to please. You won't see wild animals, but the gardens are relaxing to sit and watch the birds or pet the gray cat who visits.... More

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See 2 more reviews by jgot for Nairobi
Wisconsin
Top Contributor
61 reviews 61 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 20 April 2013

The title of my review is how the hotel describes itself. Opening in 1904, it is still very "sophisticated", spotless and very welcoming. We stayed for 2 nights prior to leaving on a safari. The rooms and grounds are beautiful and well kept. The location is great and only a short walk to the hectic city center. It has also... More

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See 2 more reviews by MsWitt for Nairobi
 
 
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Additional Information about Fairmont The Norfolk

Also Known As:
Fairmont The Norfolk Hotel
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Nairobi
#7 Luxury Hotels in Nairobi
#8 Business Hotels in Nairobi
Price range (per night): RM798 - 1,214
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Historic Tudor-style Hotel in garden setting, renowned for personal service & traditional safari atmosphere. ... more   less 
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Fairmont The Norfolk
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