Stayed here for conference. The hotel looks a bit old, so is my room. Standard amenities, can't say totally happy with it. The plugs are hidden and one lost its cover. Food is quite OK, the buffet offers variety of food. Especially loved the dessert, different flavors of ice cream and options of glazed cones (pistachio, green tea, chocolate, nuts)... More

I've been to this place several times over many years, always in the old tower, so again recently. Although the rooms were renovated a couple of years back, I didn't find the touch of exclusivity that other upmarket hotels offer (including other ShangriLa hotels). Internet was included in my room rate this time, and working well. The one or other... More

Two wings, the old one from the late 1980s and the new one. I stood at the new one, Horizon Floor. Huge rooms, one wall entirely window front, superb. Multiply controls for everything including curtains a bit confusing, I would not mind opening/closing them by hand. Great bathroom, all you can think of is there. I did not use the... More

The first Shangri La in Beijing retains its elegance, although the decoration of the rooms in the Garden Wing looks a bit dated. I have stayed at grander hotels in Beijing, but the Shangri La has the benefit of a garden, which is welcome respite from the traffic which races (or crawls, depending upon the time of day) past the... More

This was by far, the best customer service experience that I have had at any Hotel. The staff was fantastic and made the stay most enjoyable, can't wait to visit again. More

This hotel is fabulous, the services starting from picking me up at airport, getting through customs and baggage claims. They are very accommodating and extremely helpful. The services and food (love the breakfast buffet) are great! More

nice facilities with a nice spa and nice restaurant. Highly recommend the Sunday brunch at the STAY restaurant. The spa environment is very nice but the treatment was just ok for the price. The breakfast is ok for such level of resturant. the hotel staffs are very helpful but the location of the hotel makes it difficult to get a... More

My wife and I had originally booked the Wenjin Hotel near Tsinghua and Peking Universities as it was convenient for visiting those schools. However, we had sweltering April weather on our first night and the Wenjin staff told us they were restricted from turning on air conditioning in the guest rooms until May. They claimed all the hotels in Beijing... More

I was a little nervous, particularly during my first trip to China, however Shangri-La really came through. I checked in at 1:30AM and as a courtesy, I was taken directly to my room and checked in there. The concierge was also particularly helpful. They provided address cards to major attractions and for the hotel so that you can communicate with... More