Nice Hotel, professional staff, great food - the concierge desk was quite stiff - I had a carton of some fine food stuff, they had packed it for me, but did not help me carry this to the front desk located a few floors below (via elevator), seemed strange...Other than this, no complaints.

Stayed on the grand club level. This hotel has none of the grand-ness of most hotels. Service was pretty good but a few more smiles would go a long way. Convenient location and in the heart of the action.

The first impression...when checking in they told me the room with king size bed I booked (and confirmed) is not available. So I had to upgrade to harbor front view with extra charge to not start my vacation with disappointment (other hotel provide free upgrades in this case). They also charged my credit card later (after arriving home) for internet... More

I stay at this hotel twice per year while on business (about 20 days per year on average), and have always received superb service while staying here. Most of our business is conducted either within walking distance or on the MTR (Tsim Sha Tsui station is directly beneath the hotel/K11 centre), so the convenience can't be beat. The staff at... More

This hotel offers excellent facilites, rooms, service, breakfast and amenities in a good central location. We enjoyed an excellent "western" breakfast each morning. Dinner options are a bit pricey but food is great. Room service food was good.

coming to this hotel i had high standards based on the reviews that i read online. i was deciding between this newer property and the grand hyatt on hong kong island. this one seemed better based on location but i think it was not such a great choice. hindsight i should have stayed at grand hyatt because we stayed in... More

I stayed here for 2 nights on business. It is the tallest building on the east side of Tsim Sha Tsui and commands great views of the Harbour from the 15th/16th floor upwards. I had a Harbour View room on the 19th floor. Superb bedroom with great views of the Harbour, mostly unobstructed. I stayed in the Panorama Hotel next... More

This hotel is in a brilliant location close to everything you would ever need, just had 3 nights here, you have access to the star ferry to hong kong island just a quick 10 minute stroll away, the metro is across the road from ground floor entrance, all the shops on nathan road are 2 minutes away but your surrounded... More

Our 10 night stay in a harbour view room was wonderful. The staff are professional, informative and friendly. The room ws spacious, clean and comfortable. The walk in rain shower was lovely. The views of Hong Kong from the room were spectacular. Loved this hotel which lives up to its 5 stars. The location within the K11 mall and the... More