We stayed 2 nights during April 2012 at the Regal Hong Kong on a stop over in Hong Kong.
We were overall pleased with all aspects of this hotel during our stay.
We made use of the complimentary shuttle bus (contact the hotel in advance) from the airport which picks you up from the Airport Regal hotel after obtaining tickets...
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Dear Madam,
Thank you very much for your positive comments about your recent stay with us. We are delighted that you had a good experience and this will be a great encouragement to our associates. We look forward to welcoming you back on your next trip to Hong Kong.
Yours sincerely
Glen Farmer
General Manager
Regal Hongkong
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Requested for a change of room bec. initial room had dirty carpet (1516). Next room (1806) was a renovated one, a bit modernized. Very spacious with 2 beds w/c you can push together, bigger than a king bed. Beds and pillows were soft. With tub and separate shower plus toiletries. With safe, coffee&tea, desk. Views are of buildings, Victoria Park...
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Dear Madam
Thank you for your comments regarding your recent stay with us. I have taken up your comments with the Housekeeping team regarding the carpet in the room you were initially allocated. We do have a program of carpet shampooing and they are also regularly vacuumed to keep them in good condition. We will also work harder to raise...
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Stayed fo four days at the Regal Hong Kong wile in town for business. Overall i was happy with the experience I had. The room was ok, it was kept clean and made up in good time daily. I had no problems with reception staff and most of the other people at the hotel. The only place I did have...
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Dear Sir
Thank you for your positive comments about your recent stay with us but I did note your experience in Café Rivoli where you took breakfast. I have taken this up with the team accordingly as it is our priority to be polite and helpful to our guests at all times. Please accept my apologies for this but be...
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Service was inconsistent. Some excellent (Bono, the bellman is unbelievably good), some average. Checkout process seems slow. Not a lobby type hotel with chairs, couches etc. Fitness center was dirty. My room was quite clean. Meeting rooms were clean and well serviced. Meeting room food was good.
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Dear Sir/Madam
Thank you for your comments about your recent stay with us and I am sorry that there was a lack of consistency in our services. Your compliments on Bono are well received and will be passed on to him to further encourage him and his colleagues. We are also working on improving the check out service which can...
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Modern and spacious room, location near Sogo and Time Square shopping centre. Nearby area many HK cafe and other eating place etc wanton noodle house and porridge.
Very unfriendly Lobby area no sofa or chairs to rest or sit for family with children's or infant while waiting for check in or check out.
Taxi to Disneyland HK 200 dollars around...
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Dear Madam Catherine
Thank you for your comments about your recent stay with us and I have noted your reference to the unfriendly Lobby. It is something that we are looking into in order to make some improvements but I do hope it did not affect your stay with us too much.
I look forward to welcoming you back on...
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Got to stay in Regal Hotel, one of my company's panel hotel! Location wise, it's end of the Causeway Bay, a very short walking distance to Sogo and Times Square!
The room was a standard room, with a huge LCD TV, fridge with drinks (not free!), same goes to the Internet which is not free, but if you need to...
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Dear Sir
Thanks for the nice review on your recent stay with us. I noted your comment on the safety box in the room not working and I am sorry about that. They are normally checked each day but it must have been overlooked. Then for the internet, please book through our website next time and you can enjoy free...
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In all my travels abroad- This is by far the Most overpriced, worst hotel I have ever been to IN THE WORLD. 300$ USD a night, beds that are hard as rocks, small old rooms, internet costs 20usd and up, The hotel's restarurant charged 45$ USD for a crappy salad and soup. This place is the beggest EFING Joke I...
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Dear Sir/Madam
I am disappointed to read your comments about your recent stay with us but would at least like to respond. All mattresses were replaced last year in the hotel. Yes they are firm and we generally get good comments about that. If a customer prefers something softer, we provide additional bedding on top of the mattress to help....
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We stayed for 4 nights with a baby ( 18 months). We had great pleasure in this hotel. When you come in, there is a very comfortable smell of a fresh parfume in the lobby. When we arrived, there was no queue and could check in very quickly. The room was nice with an outstanding bathtub in the bathroom (...
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Dear Sir
Thank you for posting this positive comment about your stay at Regal Hongkong Hotel. We really appreciate you taking the time and it does act as an encouragement to our associates as well as potential customers! We look forward to welcoming you back again on your next visit to Hong Kong.
Yours sincerely
Glen Farmer
General Manager
Regal...
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I woke to find no hot water in shower. No apology, not sure if they have fixed for tomorrow.
"free Internet" in lobby is only free for 2 hours total from the time you first access it. If you are there 4 days & access when first arrive, no free Internet for the next 3+ days! When it doesn't work...
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Dear Sir
I was very sorry to read about the problems you experienced during your recent stay with us. Hot water should always be readily available at all times and I must apologize that you were inconvenienced in this way and that no one got back to you with an apology. For the internet service in the Lobby, this should...
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The moment I arrived at the Regal Hong Kong, I was overwhelmed with the crowd at the lobby. Boy, was it crowded and noisy! Thankfully, I was booked on the club floor so i was immediately guided to the private check-in on a different level. I felt like I entered a different hotel altogether. The floor was more tastefully decorated...
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Dear Ms. Aileen
Thank you for your very positive comments about the hotel, especially the Executive Club Floor. I have noted your comment about the Lobby and yes, it can get very busy when we have a lot of functions going on, people accessing the Restaurants and then of course arriving and departing guests sometimes clash! We look forward to...
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