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Sheraton Hong Kong Hotel & Towers

4.5 of 5
No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)
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Sheraton Hong Kong Hotel & Towers
Ranked #57 of 507 hotels in Hong Kong
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1,181 reviews from our community

Traveller rating
    477
    498
    146
    48
    12
See reviews for
Families
196
 
Couples
296
 
Solo
136
 
Business
355
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
South East England
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

This hotel is difficult to rate. Staff is EXCELLENT. TRULY EXCELLENT. It's not easy training hotel staff but whomever trains them is a genius! We booked a club floor room for a romantic getaway (we live in HK). Concierge, club floor check-in, and lounge staff, breakfast staff etc were as I said excellent. The lounge is a bit of a... More

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Hallandale Beach, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

This hotel has been revamped and is top quality. Ask for a harbour facing room, the views are great! The location is close to the ferry and it is the best way to reach Hong Kong from Kowloon. If you want a great steak, Morton's is on the 4th floor, I suggest making reservations. This hotel is 5 star all... More

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See 2 more reviews by Merrick F for Hong Kong
Portland, Oregon, United States
2 reviews
5 of 5 stars Reviewed 14 May 2013 NEW

Last week (May 8-10, 2013) I was in charge of a small meeting (<45 people) with participants who live around the globe. I had stayed at Sheraton Hong Kong and Towers a few times with a friend on a leisure basis and always had a great experience. In February I visited HK to check out seven hotels, and the Sheraton... More

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Jakarta, Indonesia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 8 May 2013 via mobile

Stayed for 2 nites in this hotel, quite nice experienced. Location wise is very good, facing the harbor and arround the shopping area. The MTR station about 5 min walking distance, got out in Tsim Sha Tsui station. Exit P go directly near the hotel. Value for money and as expected good service.

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See 2 more reviews by Eva L for Hong Kong
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
14 May 2013

Dear Eva L, Thank you for staying with us and we are glad you find our hotel location convenient for you in exploring the city. We look forward to welcoming your return very soon. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers More

Florence, Alabama
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 7 May 2013

Stayed at this hotel 2 separate times during recent trip to china and was very happy with this choice. We stayed in room 1571 which offered a great view of the harbor. Room was small but extremely clean and beds were perfect. If you need to get to Hung Hom station it's maybe a 10 minute taxi ride and about... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
9 May 2013

Dear khaden, Thank you for staying with us and it's great to learn that the satisfying experience is going to bring you back to our hotel on your next visit to Hong Kong. The team and I look forward to welcoming you again in the near future. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers More

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 7 May 2013

Super hotel worth paying to stay on the club floor with free breakfast and evening free bar and snacks. The cafe restaurant of the lobby has a very good buffet and a full menu. Very good for gluten free food if you let then know in advance. Harbour view rooms let you see the laser light show from your room,... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
9 May 2013

Dear Robert D, Thank you for your warm compliments and we are delighted to know that you had a wonderful Sheraton Towers experience. On your next visit, please feel free to let us know your dietary preferences by email or call and we will be more than happy to prepare for your arrival. With warmest regards, Charles Woo Managing Director... More

Manila, Philippines
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 May 2013

We stayed for two nights at the Sheraton. We got the Tower room so that we can avail of the lounge. We took the airport express to get to Kowloon and then there is a free shuttle service to the hotel. It was very convenient. The check in was handled very quickly. Although we stayed in a tower room, the... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
7 May 2013

Dear Mie22, Thank you for taking time to share your stay with us and we are delighted to learn you've enjoyed the Sheraton Towers experience. On your next visit, please feel free to check out our official website for latest room package for Towers Deluxe Harbour View Room which provides ample space along with the stunning view of Victorial Harbour.... More

Chicago
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 19 cities Reviews in 19 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 May 2013

I've stayed here several times, but never in a Tower room. This time, the tower rooms were discounted, so I took advantage to book one with a harbor view. The extra cost was within reason I felt. After experiencing the extra benefits, I highly recommend. First, you have a private check in on the 16th floor, which was very nice.... More

Was this review helpful? Yes 2
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
7 May 2013

Dear Fusebuddy, Thank you for your continuous support and the 5-star rating. It is to my pleasure to learn that you are fond of the exclusive privileges that we have dedicated to our Towers' guests. We also appreciate your invaluable comments regarding our guest rooms which are very useful for the planning of our upcoming hotel refurbishment. We sincerely look... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 30 April 2013 via mobile

Good hotel in a central location. Stayed in the Towers in a smart room. Staff always friendly and helpful unfortunately my stay has been marred by poor service at breakfast. Ordered a hot breakfast (Eggs benedict) for two, after half an hour received 1 of them and then after another wait received the 2nd breakfast, but only 1 egg was... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
3 May 2013

Dear Ian H, Thank you for taking the time to review and we are pleased to know overall you did enjoy the stay with us. Please accept our sincere apology for the disappointment encountered during the breakfast and please rest assured that I will address the issue with our F&B team for improvement. The team and I look forward to... More

Sandhurst,UK
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 30 April 2013

Its not often I add a second review of a hotel but the Sheraton HKG has still got to be one of the best hotels around I generally stay in the Towers and the added cost is outweighed by the lounge service,breakfast,the superior rooms and the efficiency of the staff From dedicated reception to the most comfortable hotel beds going... More

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See 2 more reviews by Covedweller for Hong Kong
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
3 May 2013

Dear Covedweller, Thank you for your continuous support and we are particularly happy to learn that you very much enjoyed the exclusive privileges for Towers' guests. As your most preferred hotel in Hong Kong, we will strive to maintain the highest quality of service which beyond your expectation. We look forward to seeing you again. With warmest regards, Charles Woo... More

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Hotel Summarization (Beta)

What travellers say

  • Nathan road(66)
  • Great location(37)
  • Star ferry(34)
  • Harbour view room(25)
  • Light show(17)
  • Tsim Sha Tsui(12)
  • Very good(10)
  • Sky lounge(8)
  • Rooftop pool(7)
  • Buffet breakfast(7)

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Business Hotels in Hong Kong
#46 Family Hotels in Hong Kong
#48 Luxury Hotels in Hong Kong
Price range (per night): RM678 - 1,097
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is conveniently located at the heart of the business and shopping district in Tsim Sha Tsui, overlooking the breathtaking views of Victoria Harbour. There are 8 restaurants and lounges on site. The subway station (MTR) and Star Ferry are only steps away, connecting you to major areas of the city and Mainland China. Hong Kong International Airport is only 35 minutes away by car. ... more   less 
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Sheraton Hong Kong Hotel
Sheraton Hong Kong
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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Sheraton Hong Kong Hotel & Towers
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