Dear Guest , Thank you for choosing stay with us and giving the nice comments on Tripadvisor. In the feedback, you commented that our associates could not understand your request correctly as they lack of English skill, also we made a defect caused you stayed in a smoking room but it wasn’t fit your booking. Please accept my sincere apology... More

Dear Poonhill thank you for telling us about your recent stay at the Sheraton. Naturally i am disappointed to hear we were unable to guide you to the nearest starbucks, which is in fact a ten minute walk away. Hopefully you will try us again as we also have an excellent fitness centre and pool and locally we have some... More

Dear sevenheaven1 thank you for your comments, yes we are one of the original International hotels of Nanjing and have in fact begun to update our facilities. We now have a fabulous fitness centre and pool for instance. It was particularly nice to read that you had a great experience service wise especially with concierge and housekeeping, i will share... More

Dear Clemenzaist thank you for recent comments on your stay with us. The quality of sleep and breakfast are two very important elements for most guests so it is very satisfying to read your positive thoughts on these two. The beds are all the highly acclaimed Sheraton Sweet Sleeper beds and we spend a lot of energy constantly working on... More

Dear Rjcoc obviously I am most concerned about your stay experience. As you can see from other recent responses this not what we expect and certainly what you should feel. Yes the hotel is one of the older 5 Star hotels in the city but we provide service to offset and loss due to age. If you dont mind can... More

dear Santoshmohe thank you for your kind words about our hotel. The Cigar Bar is a little like a hidden gem on the 41st floor, but a very pleasant spot for a cigar, glass of wine or just to relax with a book! We look forward to seeing you back. regards Graham More

Dear Patrick145 thank you for your comments regarding your recent stay. I can assist with the "smell in the lobby" - it is actually a coffee smell. Plainly it did not work for yourself and i will talk with the team about your thoughts. You mentioned the internet and we, like all Sheraton's, have the "Link@Sheraton" which as you mentioned... More

Dear Raysb thank you for your comments on your recent stay. You are so right about our elevators, select the floor while in the lobby and the system will tell you which elevator to take to your desired floor - it works well as long as we explain in advance. My Director Of Food and Beverage and I are reviewing... More

Dear luckyguy888888 i am very glad to read that you had a good stay in the hotel. The Fitness centre and pool have only just been renovated and are exceptional with state of the art equipment - almost makes exercise fun! Also your feedback on breakfast is very important as it is key component in a guest stay. With regard... More