The hotel was overbooked when we arrived at 1AM, so we had to check in at another hotel. Naturally, we weren't very pleased. Heru, the manager on duty, escorted us to another hotel as well as personally picked us up at 6AM later the same day.
We were given a room at the club floor. Very clean, had the following...
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This is to acknowledge and thank you for the comments which you have posted online. We appreciate the time you have taken to provide us with your feedback.
Allow me again to sincerely apologize for whatever inconvenience we have caused you when we had to transfer you to another hotel due to our overbooking situation on the day of your...
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