The service and cleanliness are great but the hotel is looking a bit jaded around the edges. Eating in the bar down stairs is good and the chef will do the odd request not on the menu.
Watch out for the typical Sheraton Showers. ( ideal for anyone under 5 foot and who likes standing in the bath). The rooms...
More
Dear Guest,
My Name is Algamar Idris, the Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta.
Thank you for taking the time to provide us with the feedback about your stay with us. We truly value your constructive comments especially regarding the shower and the wear and tear of the hotel in overall, as we believe that they...
More
Stayed at the Sheraton Media for 2 nights in classic room. Great location near Mangga Dua shopping area & Jakarta International Expo. This is non smoking hotel so the air in the hotel environment was clean in the hustle Jakarta traffic. When checking in we had to change the room due to the key card was not work well.
Room...
More
I made my booking through SPG because it was using 2500 points for 1 night. Then I wondered why it was so cheap so I went to tripadvisor. Out of 10, all comments were bad. Me and my friends regreted a lot but we had no choice. The day I arrived at the hotel, the security was checking the car...
More
Dear Guest,
My Name is Algamar Idris, Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta
Thank You for taking the time to provide us with the feedback about your stay with us. I was very concerned to learn about the difficulties you encountered at our Acropolis Fitness & Spa Center. You were absolutely correct that the staff should...
More
This hotel location is north Jakarta. So if you have business in CBD, you would have to travel a long time to get where you are going especially with Jakarta's traffic.
The hotel is very old and needs renovation. I was upgraded to the suite which is good. However when I got to my floor I realised it was all...
More
Dear Guest,
My Name is Algamar Idris, Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta
Thank You for taking the time to provide us with the feedback about your stay with us. I truly apologize that your stay with us has not been up the standards of Sheraton Hotels & Resorts especially concerning the wear and tear of...
More
Stayed at the Sheraton as close to meetings and good value compared to Four Seasons. Hotel has no surrounding services (7-11, supermarket, chemist, tour guide company, local resturants etc) and not much inside either. No convenience shop. No colour printer anywhere, 1 miserable bar in the lobby and a sports bar downstairs. Rooms all appeared to be non-smoking. The Spa...
More
Dear Mr. Weston,
My Name is Algamar Idris, the Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta. Thank you for taking the time to provide us with the feedback about your stay with us.
We truly value your constructive comments, as we believe that they would help us to continually monitor and upgrade the quality of our service....
More
I have stayed here several times over the past 15 years. Staff is very friendly and location for my work is very good. Only problem is they really need to upgrade the property. No changes that I can see over the last 15 years.
More
Dear Mr. John Kreick,
My Name is Algamar Idris, the Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta. Thank you for taking the time to provide us with the feedback about your stay with us.
We truly value your constructive comments, as we believe that they would help us to continually monitor and upgrade the quality of our...
More
I stayed at the Sheraton Jakarta as a SPG platinum member. My upgraded suite was decent, nonetheless the hotel was aged. I have to say it's a lovely place if you can use cash and points, or pay a rate under $70USD. My problem lies with the laundry and front desk. I had laundry done at the hotel, they never...
More
Dear Mr. Ryan B,
My Name is Algamar Idris, the Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta.
Thank you for taking the time to provide us with the feedback about your stay with us. I want to apologize for the inconveniences you went through at our hotel. Rest assured that your comments about the laundry service have...
More
Thank you trip advisor, i read the reviews and remembered i stayed at this hotel some years ago and it wasn't s good experience, the nightmare was the toilet broke (WC) when i sat on it and water went everywhere, that was bad enough but the management wanted to charge me.
It was all resolved in the end however i...
More
Reviewed 13 January 2009
Dear Guest,
My Name is Algamar Idris, Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta.
We truly value your constructive comments, as we believe that they would help us to continually monitor and upgrade the quality of our service. I hope when your travel brings you back to Sheraton Media Hotel & Towers and can have better experience...
More
Just back from spending 5 days here and after reading many negative reviews I have to say, in my opinion it is a great hotel with great staff and I look forward to my next visit.
More
Reviewed 28 April 2011
Dear Guest,
My Name is Algamar Idris, Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta.
Thank you for writing a review about your stay.
We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels.
Please let me know when you plan to visit...
More
Made 2 separate reservations with SPG Starpoint for 3 nights stay. Upon check in front office could not find reservation despite given print out of the bookings. After a lot of hassle and excuse given on system breakdown, was given a room. Felt unwelcomed.
On last night of stay wanted to extend check out time for next day. To my...
More
Dear Guest,
My Name is Algamar Idris, the Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta.
Thank you for taking the time to provide us with the feedback about your stay with us. I want to apologize for the inconveniences you went through at our hotel. Please rest assured that your comments have been passed onto the Hotel...
More
If you own or manage Sheraton Media Hotel And Towers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
119 Reviews
218 Reviews
159 Reviews
