Stayed here for one night with my fiance after moving from the Spider House resort next door. Rooms were clean, staff were friendly and efficient, and I really liked this resort. One of the only hotels I found in Boracay where the pool looks over to the beach. Paid about AU$130 per night in peak season which I thought was...
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It's great to hear that you and your fiance enjoyed and got value from your overnight stay with us. Thank you for your high ratings in our service and facilities. We wish that you were also able to enjoy the convenience of our complimentary shuttle service to/from D'Mall. And, please know that we are now replacing loud air con units...
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Myself and my partner stayed here recently for 4 nights and we were both very surprised at the unfriendly service we received. No smiles or friendliness what so ever from the staff which really surprised me, I have been travelling the country for 3 months and not witnessed this anywhere else! For this reason we decided that we didnt want...
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We are sorry to hear that your experience of your recent stay with us was anything less than satisfying. This incident also came as a surprise to us as we take pride with our friendly and effecient staff, who are most of the time commended in this site.
Please be assured that your comments will be addressed to our concerned...
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We organised a transfer to the hotel from the airport and were promptly met by Dante. He took care of all the logistics which was much better than us fumbling around! Upon arrival we were presented with a necklace, lovely cocktail and a hot towel. Our room was situated on the 2nd floor but due to my Mum having bad...
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Thank you for posting your review following your recent stay with us. Dante and our whole team take pleasure in making your stay as pleasant and comfortable as possible. Your concern in our air conditioning system had already been address with our newly purchased units for replacement.
Thank you also for giving us opportunity to be of service to you...
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Arrived early evening on May 1 a little apprehensive about the surroundings a dark alley leading to the hotel and was relieved we arrived at the right place having no signs leading to the hotel. Check in was a breeze despite having 2 of my nephews as last minute booking in our room. Our room was clean and spacious with...
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Thank you for your great review. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. Your comment on breakfast variety will be addressed.
Our team hopes to be of service to you and your family again in...
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We were supposed to stay here for 2nights because the hotel where we usually stay was already fully booked. My officemate and I called directly the hotel 12days before our trip to reserve a room for 2-3persons. The staff told us to just go online to pay the reservation fee. The staff added that if we want to cancel it...
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We are sorry that you had to cancel your trip. Please know that we requested for the said formal cancellation letter so that we could have addressed your concern. We apologize for any confusion about this request.
However, kindly check your credit card account as we received advice from our online booking company that nothing was charged to your account.
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Never book online via their website. We were suppose to stay there few weeks ago but due to the health problem of my son, we have to cancel the trip. It turns out, when we were about to cancel it, they will atill charge you for the whole stay. They won't take any consideration.
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We are sorry to hear about your son’s health and that you had to cancel your trip. As much as we want to address your concern, we need the formal letter of cancellation that we requested from you so that we can act accordingly.
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Traveled on business in mid-February and stayed in a double room. The property is far from the center of the island which has its advantages and disadvantages. If you want a quiet, family-friendly place, this hotel is for you. However, if you would like to partake in the Boracay nightlife and other activities, it would be better if you check-in...
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We stayed for 6 nights in Microtel and we had a very good experience. The hotel is small but nice and clean. The staff tries always to help you. There is an outdoor playground and one small indoor one. The swimming pool is medium size but nice and clean and is full of balloons to play with the children. I...
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We got their transfer from caticlan airport to the hotel and from the hotel to Kalibo, Room - i must say that Microtel is one of the best hotels i have ever stayed in, clean, perfect ocean view, we got rm 202 - 2 queen size beds, very neat beddings, Food - not that good, i would rather eat at...
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Were able to negotiate for free (normally charged) free airport transfers. Were guided from pick up to drop off. Very good service except at the cafe, where food was just ok but so many flies! Rooms are big, two double beds, clean, and wifi available at the lobby/common areas. A short walk around the cliff to White Beach but its...
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