1) Rooms - we requested to view deluxe, superior and family room and all were disappointing. Yellow wallpaper, old furnishing. Even a hospital room is better than this. Totally not what worth the price. No amenities in the bathroom, not even basic toothbrushes. Towels are thin, stained and old. Pillows are so thin you'll need to stack at least 3.... More

Front office manager Airol was very rude. Literally scolded and shouted at customer. I have never come across such rude manager before. Rooms are dated , towel is a thin piece of cloth. Stains on towels and bedsheets, Dusty lamps. More

Day 1, May 18th 2012: On arrival in singapore at 6:15 local time we headed straight to the hotel and reached in 15 min. At 7 am we were asked to move into room 710. On entering the room, it was in a bad state, with housekeeping not having the room fit for staying. Just the beds were done, carpets... More

I selected this hotel based on location and availability at the time, (booked day before arrival) hotel location on Sentosa is second to none, amazing views and away from the action at Resorts World. Service at the main lobby is ok, but got better service at a 3 star hotel just before my arrival (also in Singapore) which was better... More

The resort is surely not what you paid for. The resort is limited on bell boys and you might need to drag your stuff inside the hotel lobby and wait for another 20-30 mins in the room for your luggage to arrive. Got a little moody when i had to take out the luggage from the taxi and push it... More

We booked for two adults and one child and we received confirmation and price for the three of us. We got there and were told we were upgraded to a better room - very happy - but got to room and there was only one queen bed in the room. I rang and asked when the child's bed was being... More

We paid good money to stay at this hotel (14 days) but we were left disappointed. When we checked in, it took the bellboy a little more than an hour to send our bags. I called the reception but was told "he's very busy, hold on ok?". The room walls had stains and one of the lamp shades was broken.... More

This hotel is reasonably priced and at a great location. The staff try. However, the rooms are extremely run down and spartan. There was dust visible, and the floor was really old. Ok if you aren't fussy about these things, but it may mar the holiday for some. More

We booked a family room for my dad's birthday and we had a room with 4 single beds. The person at the reception wasn't very friendly when I called to request for additional parking coupons and check on birthday specials. When we arrived, they were rather strict on parking and we only managed to get one complimentary parking. We parked... More