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All 284 Singapore hotels

Pan Pacific Orchard

4.5 of 5
10 Claymore Road, Singapore 229540, Singapore
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Rejuvenating Holiday
Pan Pacific Orchard
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82%
Ranked #27 of 284 hotels in Singapore
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370 reviews from our community

Traveller rating
    169
    133
    46
    18
    4
See reviews for
Families
64
 
Couples
90
 
Solo
42
 
Business
137
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 17 June 2013 NEW

Service in the hotel is excellent especially the front desk where they are fast and prompt. Upon my check in, there was a long line of people waiting for their rooms. Gobinath (Operations Manager) and Nadia from the Reception were friendly and professional and the whole team clear the long line within minutes and ensuring that every guest was attended... More

Was this review helpful? Yes
Jakarta, Jakarta Raya, Indonesia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 June 2013

From the doorman to the porter and finally to receptionist....U felt welcome. I was particular impressed with the team of staff serving in the Executive Lounge of the Hotel. They were well trained and managed. They served the guests with pride and more importantly always with a smile. Overall the hotel gives a warm feeling......

Was this review helpful? Yes 1
Dean R, General Manager at Pan Pacific Orchard, responded to this review
13 June 2013

Thank you for taking the time to share your feedback! We are pleased to know that our staff in the Pacific Club Lounge have made a memorable impact on you. I will be sure to share with them your kind compliments and we look forward to welcoming you back again. Warmest Regards, Dean Rossilli General Manager More

Sunshine, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 June 2013

Great location but a little tired. My guess is the chef has been put under the hammer as the buffets have been reduced from what they where. Staff overall where good but again pushed to the limit, another staff member in each area would have made the world of difference. No time spare to even help you find a destination.... More

Was this review helpful? Yes
Dean R, General Manager at Pan Pacific Orchard, responded to this review
13 June 2013

Thank you for choosing to stay with us for your recent visit. I wish to assure you that this is certainly not in line with the level of service that we are recognized for and continuously strive to achieve at Pan Pacific Orchard, Singapore. As your recent experience is of great concern to us, I would like to invite you... More

SeaTac, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 June 2013

The check in counter is small but have a ready to serve staff behind it. They are all keen to assist even with a bunch of papers on their hands. The bosses should see to it what are their staffs needs for a more efficient workplace. Just my 5 cents! Anyway, I love the pool, the food at the restaurant... More

Was this review helpful? Yes 1
Dean R, General Manager at Pan Pacific Orchard, responded to this review
13 June 2013

Thank you for the wonderful feedback! It’s a pleasure to know that you enjoyed your recent stay with us and it’s even more rewarding to hear from guests - such as yourself – who appreciate the efforts of the staff. I will be sure to share your lovely comments with our team and especially Cynthia and Romel. We are really... More

Paris, France
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 June 2013

I stayed at the Pan Pacific Orchard on my last business trip and I was truly impressed by this hotel! I felt the staff was genuinely caring and attentive to your needs to make your stay just perfect. The room was nicely decorated and gave a sense of relaxation. The mattress was great and I slept so well. Also the... More

Was this review helpful? Yes 2
Dean R, General Manager at Pan Pacific Orchard, responded to this review
13 June 2013

I am delighted to hear that you enjoyed your recent stay at Pan Pacific Orchard, Singapore! I will be sure to let the staff know that you appreciated the staff’s concern and Chef Andy and the team will be glad to know that you loved the delectable buffet breakfast as well. Thank you so much for sharing your experience with... More

London
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 May 2013

This was a lovely hotel in a convenient location which really made our stay more enjoyable. The staff were friendly and provided excellent service, and I would definitely want to stay here again the next time I am in Singapore!

Was this review helpful? Yes 1
Dean R, General Manager at Pan Pacific Orchard, responded to this review
2 June 2013

Thank you for recommending us to your family and friends. We are glad that you appreciated the personable service our staff provided and we look forward to having you join us in Singapore again soon! Warmest Regards, Dean Rossilli General Manager More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 May 2013

Thanks for your excellent services. I had very good time staying in your hotel. Very nice teamwork. The location was very good and convenient, accessible to Orchard Road, commercial center, MRT, ... This time was for my business trip. I'm planing come back with my family for next trip to Singapore, Pan Pacific will be my first choice. And I... More

Was this review helpful? Yes 2
Dean R, General Manager at Pan Pacific Orchard, responded to this review
2 June 2013

Thank you for sharing your experience with us. It’s great to know that you will be staying with us again for your next trip and that you will be recommending us to your department and co-workers for business trips to Singapore. We are glad to hear that you loved the locality of the hotel as well as the service we... More

Main Beach, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 May 2013

I have just had our fourth stay at Pan Pacific Orchard. What a wonderful place to stay. We love it. It is close to Orchard Rd. MRT is only 3 stops to City Hall. We have friends in Singapore and they find it is easy to come and pick us up in this location. We always stay in a Club... More

Was this review helpful? Yes 2
Dean R, General Manager at Pan Pacific Orchard, responded to this review
2 June 2013

Thank you for choosing Pan Pacific Orchard, Singapore as your preferred choice of accommodation for your travels to Singapore. We are truly thankful for your patronage over the years and we are pleased to hear that guests, such as yourself, appreciate our excellent service staff and feel welcomed each time at our hotel. We look forward to welcoming you back... More

Wales
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 27 May 2013

Really enjoyed my stay. Apart from the check in, the young lady who checked me in , she needs to be reminded guests make her pay days possible, perhaps she needs to be trained and partnered with the staff in Pacific Club Lounge ,as they were polite , attentive, and conscientious. The room was spacious , comfortable bed, nespresso coffee... More

Was this review helpful? Yes 1
See 2 more reviews by thaitravellers for Singapore
Dean R, General Manager at Pan Pacific Orchard, responded to this review
2 June 2013

Thank you for taking your time to write your feedback. We are glad that you enjoyed your stay with us and appreciated the Pacific Club Lounge and the excellent service staff. We are also pleased that you enjoyed our spacious guestrooms and city view. We strive to provide the best to our guests and knowing that the culinary brigade provided... More

Perth, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 27 May 2013

The location of this hotel is great - it is in a relatively quiet street, close to but away from, the lively Orchard Road. Room service breakfast was disappointing, however, the room was clean and tastefully decorated, the bed was comfortable and the staff were pleasant.

Was this review helpful? Yes
See 2 more reviews by Danusia10 for Singapore
Dean R, General Manager at Pan Pacific Orchard, responded to this review
2 June 2013

Thank you for choosing Pan Pacific Orchard, Singapore as your choice of stay. We are glad that you enjoyed the locality of our hotel along Orchard Road and our rejuvenated guestrooms. We regret that our room service breakfast was not up to your expectations and wish to assure you that this is certainly not in line with the level of... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Very good(10)
  • Club lounge(4)
  • Not available(3)
  • Club room(3)

Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Region: Singapore > Singapore
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotels in Singapore
#25 Luxury Hotels in Singapore
#28 Family Hotels in Singapore
Price range (per night): RM645 - 1,294
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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