I booked M Hotel with great expectations, but unfortunately was disappointed by the poor service meted out to us. Clearly over-priced for the facilities provided in the room.
Booking done was not adhered to, didn’t get King Size bed & we had to sleep in 2 separate beds, (No apologies from the hotel- when asked, the reply is - We...
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Dear Akumar1008,
We regret that your recent stay experience was not ideal. We would like to assure you that this is not the usual service standard we practice. While we continuously strive to accede to guests’ requests in every way possible, we regret that your request of a king bed was not fulfilled due to unavailability of the room type...
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