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Shangri-La Hotel, Singapore

5.0 of 5
22 Orange Grove Rd, Singapore 258350, Singapore
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Shangri-La Hotel, Singapore
Ranked #9 of 276 hotels in Singapore
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1,451 reviews from our community

Traveller rating
    1,008
    300
    88
    36
    19
See reviews for
Families
229
 
Couples
542
 
Solo
108
 
Business
370
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
london
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

We stayed here with our 3 children. We were offered an upgrade to a lovely interconnecting suite in the valley wing. i would recommend the valley wing as it includes complimentary drinks, cocktails, sandwiches and cakes. plenty of space for the children, great bathrooms, and adequate room service, although we thought the food was overpriced. however, because we were a... More

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Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW via mobile

With its characteristic opulence and splendid pool it is a very comfortable place to return to. However, service seems to be slowing especially in the main lounge area. It lacks a good bar. Breakfast in the main area is a bit of a bun fight given the occupancy level. The rooms are beautifully maintained and service in the Valley wing... More

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Cypress, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

I stayed here for 2 weeks while on business last year and really enjoyed my stay. The hotel was very clean and the staff was extremely professional. There was fresh fruit in my room daily, along with the paper and slippers. The breakfast was very good with more choices than I could try in 14 days. The Waterfall Cafe opened... More

Was this review helpful? Yes 1
See 2 more reviews by the_scotts777 for Singapore
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

Look... I'm a fan of the Shangri La Hotel in Singapore... In fact I'm pretty much a fan of all the Shangri La hotels worldwide, and with good reason. Service is always good... Always. I have never encountered a Shangri La hotel that doesn't exude the personalised, friendly and professional service standards of all its staff. It doesn't seem to... More

Was this review helpful? Yes 2
adelaide, south australia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 15 May 2013

Stayed 5 nights in this hotel, which was the first hotel we visited in Singapore in 1978! It remains a benchmark, but we found the service off just a little 1) It's BIG...making breakfast a bit of a zoo...and coffee service slow 2) room servicing off a bit...milk not restocked. BUT...its a great hotel within walking distance of Orchard Road.... More

Was this review helpful? Yes 1
Peterborough, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 14 May 2013

We stayed here for 4 days in total.WOW what a beautiful hotel.Marble everywhere.Reception was Stunning.We had booked for the Tower wing,but was upgraded to the valley Wing for no extra cost.The rooms were superb,with marble bathroom.The beds were huge and so comfortable..It overlooked the pool area.The staff were wonderfully helpful.The ladies in reception were always dressed beautifully as were the... More

Was this review helpful? Yes 2
See 2 more reviews by christine r for Singapore
Melbourne, Australia
Top Contributor
199 reviews 199 reviews
29 hotel reviews
Reviews in 78 cities Reviews in 78 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed 13 May 2013

Something is drastically wrong with this hotel. The physical hotel, the rooms, food can not be faulted but the key thing that annoyed me time and time again was the service. There seems to be so many staff but they are all running around without any co-ordination. At 4pm we arrived at the hotel at and checked whether we were... More

Was this review helpful? Yes 1
See 20 more reviews by melbkiwi for Singapore
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review
20 May 2013

Dear Guest Thank you for sharing your feedback on Tripadvisor! I am glad that we had the chance to connect in person to discuss the issues raised in your review. We hope to welcome you back to Shangri-La Hotel, Singapore soon! With best regards Manfred Weber General Manager More

Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2013 via mobile

Great service, fantastic location. Still can't figure out when they change the carpets in the elevators. Food and room service was great and efficient. Fantastically clean and the gym was I e of the best I have had the pleasure of working out in

Was this review helpful? Yes 1
Henley-on-Thames, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 12 May 2013

I booked the Shangri-La for 3 nights as part of our honeymoon to Singapore and Bali. From the moment we arrived we weren't disappointed. While it's an older hotel that just means they've had more practice at getting it right. There was a member of staff to welcome us as we arrived at the door and to take us to... More

Was this review helpful? Yes 1
Perth
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 11 May 2013

After years of wanting to try out the Shangri-La Valley wing we finally made it there last week for a few nights. With 2 children in tow- one 6 and one a very busy 2 and a half we were fairly nervous as to how this would go down. We couldn't have been treated more like royalty if we were... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travellers say

  • Valley wing(73)
  • Horizon club(46)
  • Pool area(26)
  • Very good(21)
  • Line restaurant(19)
  • Breakfast buffet(13)
  • Friendly and helpful(8)
  • Orchard Rd(6)
  • Great service(5)
  • Afternoon tea(4)

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd, Singapore 258350, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Singapore
#9 Luxury Hotels in Singapore
#11 Family Hotels in Singapore
#16 Romantic Hotels in Singapore
Price range (per night): RM1,003 - 1,362
Hotel Class:5 star (5*)
Reservation Options:
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Also Known As:
Shangri La Hotel
Shangri La Hotel Singapore
Shangri La Singapore
Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
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