With its characteristic opulence and splendid pool it is a very comfortable place to return to. However, service seems to be slowing especially in the main lounge area. It lacks a good bar. Breakfast in the main area is a bit of a bun fight given the occupancy level. The rooms are beautifully maintained and service in the Valley wing... More

I stayed here for 2 weeks while on business last year and really enjoyed my stay. The hotel was very clean and the staff was extremely professional. There was fresh fruit in my room daily, along with the paper and slippers. The breakfast was very good with more choices than I could try in 14 days. The Waterfall Cafe opened... More

Look... I'm a fan of the Shangri La Hotel in Singapore... In fact I'm pretty much a fan of all the Shangri La hotels worldwide, and with good reason. Service is always good... Always. I have never encountered a Shangri La hotel that doesn't exude the personalised, friendly and professional service standards of all its staff. It doesn't seem to... More

Stayed 5 nights in this hotel, which was the first hotel we visited in Singapore in 1978! It remains a benchmark, but we found the service off just a little 1) It's BIG...making breakfast a bit of a zoo...and coffee service slow 2) room servicing off a bit...milk not restocked. BUT...its a great hotel within walking distance of Orchard Road.... More

We stayed here for 4 days in total.WOW what a beautiful hotel.Marble everywhere.Reception was Stunning.We had booked for the Tower wing,but was upgraded to the valley Wing for no extra cost.The rooms were superb,with marble bathroom.The beds were huge and so comfortable..It overlooked the pool area.The staff were wonderfully helpful.The ladies in reception were always dressed beautifully as were the... More

Something is drastically wrong with this hotel. The physical hotel, the rooms, food can not be faulted but the key thing that annoyed me time and time again was the service. There seems to be so many staff but they are all running around without any co-ordination. At 4pm we arrived at the hotel at and checked whether we were... More

Great service, fantastic location. Still can't figure out when they change the carpets in the elevators. Food and room service was great and efficient. Fantastically clean and the gym was I e of the best I have had the pleasure of working out in

I booked the Shangri-La for 3 nights as part of our honeymoon to Singapore and Bali. From the moment we arrived we weren't disappointed. While it's an older hotel that just means they've had more practice at getting it right. There was a member of staff to welcome us as we arrived at the door and to take us to... More

After years of wanting to try out the Shangri-La Valley wing we finally made it there last week for a few nights. With 2 children in tow- one 6 and one a very busy 2 and a half we were fairly nervous as to how this would go down. We couldn't have been treated more like royalty if we were... More