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Grand Park City Hall

4.0 of 5
10 Coleman Street, Singapore 179809, Singapore (Formerly Grand Plaza Parkroyal) (Downtown Core)
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Grand Park City Hall
Ranked #44 of 276 hotels in Singapore
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706 reviews from our community

Traveller rating
    247
    297
    117
    25
    20
See reviews for
Families
109
 
Couples
240
 
Solo
79
 
Business
191
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Malvern, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 May 2013

I have stayed at this hotel many times now and once again my most recent visit was excellent. The staff from the cleaners to the manager are always exceptionally helpful and polite. The room was spotless and very well equipped. The breakfast is always very good with a good choice of local and western selections. This is a quality hotel... More

Was this review helpful? Yes 1
See 2 more reviews by Brian C for Singapore
Melbourne, Australia
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 7 May 2013

Staying here for business and very good. Maybe a bit expensive for the budget traveller but the food and service is great. Friendly staff look after you and help out what ever the problem. Rooms are very comfortable and reasonable size. Will stay here again esp if company is paying.

Was this review helpful? Yes
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this review
9 May 2013

Dear Valued Guest, Thank you very much for your feedback. We truly appreciate your good comments about our room features as well as the great service provided by all our associates. At Grand Park City Hall, we always strive to provide all our guests with a genuine and personalized service and I am glad that we lived up to your... More

Singapore, null, Singapore
1 review
5 of 5 stars Reviewed 5 May 2013

On 4th May, we are engaged Photographer for the wedding of P & P and Grand Ballroom. At the end of the event, after we went back to the studio at 1130pm, we realised that i have lost our CF Memory Card Casing, which contains 6 CF Cards and most importantly, All the wedding photos from the couple were stored... More

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GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this review
9 May 2013

Dear Sir. Greetings from Grand Park City Hall and thank you for posting your comments about us on Trip Advisor. I am truly happy to hear that the difficult situation you went through was managed efficiently by our colleagues. I have conveyed your compliments to Halisa, Francis and the rest of the team at the Reception and Banquets. We sincerely... More

Singapore
1 review
4 of 5 stars Reviewed 4 May 2013

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Review collected in partnership with Easytobook.com

Singapore
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 May 2013

I've been staying at this hotel for 1-2 weeks each time I visit Singapore. The room is well equipped, and the location is very convenient, near the train station and the shopping area. My gripe is that the housekeeping staff can be improved. Almost everyday in the past week, I have to call the housekeeping to replenish the complimentary water... More

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Calabash, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 30 April 2013

We stayed in the hotel for one night. We arrived from our ship mid morning. Our room was not ready and there were no issues holding our luggage. Public transportation was located very close to the hotel as was the hop-on-hop-off bus stop. The room was very basic. No internet was available in the room and there was a time... More

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Allahabad, Uttar Pradesh, India
1 review
5 of 5 stars Reviewed 29 April 2013

Oh!! we had a great time and the stay with grand park was wonderful....the staff is quiet friendly and helpful as well..good atmosphere.. Interiors are fabulous n especially the concierge n reception services are extremely warmth......

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GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this review
30 April 2013

Dear Valued Guest, Thank you for your recent review posted on trip advisor. We are really happy to hear that your stay with us was "wonderful" and that our team managed to provide you with a great experience during this very special moment that is your Honeymoon trip! Your kind words will be passed on to the concierge and reception... More

Chicago, Illinois
1 review
3 of 5 stars Reviewed 26 April 2013

I stayed with my at Grand Park City Hall for two nights, from the beginning the staff were very helpful and cooperative, they upgraded my room from Delux room to suite room. However, although the room was upgraded to Suite but we realized that the furniture was so old and ugly, the bed wasn't comfortable, the room wasn't very clean... More

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GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this review
30 April 2013

Dear Valued Guest, thank you for your recent review posted on trip advisor and it was a pleasure to have you as our guest. I am embarrassed to note your feedback regarding the room cleanliness. it is a matter which we take very serioulsy and I would like to personnaly thank you for providing us with your feedback. Please be... More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 24 April 2013

The Hotel was pleasant, the food was acceptable - we ate in one night - and the staff were helpful but our room had the most pungent, musty smell which seemed to intensify and was overpowering at night, making it impossible to sleep. We complained to the Manager who acted very professionally and moved us to another room immediately and... More

Was this review helpful? Yes
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this review
29 April 2013

Dear Valued Guest, Thank you very much for your recent review on Grand Park City Hall. First of all, I would like to provide you with my most sincere apologies about the initial negative experience that you encountered due to the unpleasant smell in the room. The Housekeeping and Engineering teams have been using your feedback to make improvement to... More

Gold Coast, Queensland, Australia
1 review
4 of 5 stars Reviewed 21 April 2013

I stayed at Grand Park City Hall while on a two day stop over from Australia. I found it to be a great location to get to the train station to then get to places like universal studios etc. the reception staff and concierge staff were excellent and very accommodating. Being a single female traveller I asked a lot of... More

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GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this review
22 April 2013

Dear Valued Guest, we appreciate you taking the time to post a review on trip advisor and we would like to sincerely thank you for that. It is pleasing that you find our hotel to be of high quality in terms of products and it is even more pleasing to know you have received great customer service from our Concierge... More

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Hotel Summarization (Beta)

What travellers say

  • Clarke Quay(12)
  • Very nice(7)
  • Club floor(6)
  • Friendly and helpful(5)
  • Very good(5)
  • Star hotel(5)

Additional Information about Grand Park City Hall

Address: 10 Coleman Street, Singapore 179809, Singapore (Formerly Grand Plaza Parkroyal)
Phone Number:
Region: Singapore > Singapore > Downtown Core
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Luxury Hotels in Singapore
#41 Business Hotels in Singapore
#55 Family Hotels in Singapore
Price range (per night): RM512 - 847
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Grand Park City Hall is an architectural gem strategically located in Singapore’s Civic District and a short five minutes’ drive from the Central Business District. Whilst the harmonious integration of century-old conservation shophouses with modern architectural style has earned us the prestigious Architectural Heritage Award, our impeccable service, coupled with the recently refurbished rooms, meeting spaces, gourmet cuisine and Spa, have won the hearts of many who have stepped through the doors of our 333-room hotel. ... more   less 
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Also Known As:
Grand Park City Hall Hotel Singapore
Grand Park City Hall Singapore
Grand Plaza Park Hotel Singapore
Grand Plaza Singapore
Grand Plaza Hotel Singapore
Grand Plaza Park Royal Singapore

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Grand Park City Hall
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